Former Expedition owner Report post Posted May 8, 2013 When I attempt to use Sirius Travel Link, I see these spinning circles on the screen. I've even tried leaving this screen up for about 30 minutes, but it never changes. I am driving outside and can receive Sirius radio while this screen is on. If I push the FUEL PRICES icon, I see this: I know I have an active subscription, as you can see here: Anyone else with a similar issue? Should I call Sirius or Ford? 1 corncobs reacted to this Quote Share this post Link to post Share on other sites
jeff_h Report post Posted May 8, 2013 I would call Sirius and give them your ESN for travelink (they may already have it paired with your VIN) and they can send a fresh signal or 'ping' to it, or whatever it's called. If that doesn't work, then I would head to the dealer. 1 corncobs reacted to this Quote Share this post Link to post Share on other sites
Former Expedition owner Report post Posted May 8, 2013 I spent a total of 33 minutes on the phone with Sirius and they couldn't get the Travel Link to work. The first 5 minutes were with Sirius Customer Care, who had me turn the radio off, back on, tune to channel 184, and then he sent a signal to my radio....no result. Sirius Customer Care then transferred me to another gentleman. Let's just say English was not his first language. I spent 28 minutes on the phone with him, repeating the process the first guy had me do, still no results this time. He then had me do a "soft" reboot by turning the car off, open & close the door, turn the car back on. Still no Travel Link services. He finally told me I had two options: Wait for a while and monitor the Travel Link screen to see if the information would eventually load into the system Bring my car to a Ford dealer and have them check the satellite radio module, possibly perform a "hard" reboot.So, that was a half-hour of my life wasted. :rant2: But, the "hard reboot" comment triggered something in my head...I've heard that term used in this forum before. Sure enough, neod192 had posted a link to a way to perform a hard reboot without losing all your presets, like phone info, waypoints, and radio stations. I found his How To Reset MyFord Touch w/out losing your presets thread and followed the directions to download a file to your computer and extract it directly to a USB drive. Once I performed the reboot in my HyTi, it took about 15 minutes for all the data to load into the Travel Link page. :happy feet: No more spinning circles. 2 neod192 and corncobs reacted to this Quote Share this post Link to post Share on other sites
jeff_h Report post Posted May 8, 2013 SWEET! Glad it worked! Sorry about the 33 minutes of your life that you'll never get back.... Quote Share this post Link to post Share on other sites
neod192 Report post Posted May 8, 2013 (edited) But, the "hard reboot" comment triggered something in my head...I've heard that term used in this forum before. Sure enough, neod192 had posted a link to a way to perform a hard reboot without losing all your presets, like phone info, waypoints, and radio stations. I found his How To Reset MyFord Touch w/out losing your presets thread and followed the directions to download a file to your computer and extract it directly to a USB drive. Once I performed the reboot in my HyTi, it took about 15 minutes for all the data to load into the Travel Link page. :happy feet: Awesome! Glad I could help :-) Edited May 8, 2013 by neod192 1 corncobs reacted to this Quote Share this post Link to post Share on other sites
