what does it all mean??

[keithsm2]

Got this from the dealer today.....can anyone tell me what it all means??

 

[corncobs]

That unfortunately means that for whatever reason your car has been rescheduled to a later build date.

 

Sorry about the news.

[neod192]

That's what we all should get from out dealers! Your build date was moved from April 29 to May 13.

[dalesky]

That's what we all should get from out dealers! Your build date was moved from April 29 to May 13.

I agree with that. My salesperson is apparently not interested once you reach an agreement. If delays of this magnitude are expected, it would seem appropriate to update a customer regularly.

[jeff_h]

I agree with that. My salesperson is apparently not interested once you reach an agreement. If delays of this magnitude are expected, it would seem appropriate to update a customer regularly.

 

As I noted in the below thread, my dealer was adamant about making sure they got the highest rating in all aspects of the customer's purchase experience, so if you mention to your dealer that you don't feel the information flow is adequate and you will note it on your post-delivery survey, and they still don't provide adequate information, you can then grade accordingly.

 

http://fordfusionhybridforum.com/topic/5921-i-really-love-ford-and-i-really-love-my-dealer/

[dalesky]

 

As I noted in the below thread, my dealer was adamant about making sure they got the highest rating in all aspects of the customer's purchase experience, so if you mention to your dealer that you don't feel the information flow is adequate and you will note it on your post-delivery survey, and they still don't provide adequate information, you can then grade accordingly.

 

http://fordfusionhybridforum.com/topic/5921-i-really-love-ford-and-i-really-love-my-dealer/

Good advice- thanks!

[milleron]

At least you DID get notified. I'd tend to be satisfied with the flow of information, not dinging the salesperson. Please realize that most of us never see anything at all like what you received from your dealer. The rest of us have to hop over to the Vehicle Locator froum at BlueOvalForums.com to request (more like "beg for," actually) information like you got without even asking. So sorry that the build got pushed back two weeks. That hurts, but I'd suggest you give your dealership some positive feedback at this point and let them know that you're interested in being apprised of any changes in production as soon as they can let pass the info along. As Jeff_h said, let them know that it will be considered in your survey answers.

[keithsm2]

Ya.....the day i purchased ...the saleslady she would do a report like this for me every two weeks......sometimes i wish it was every week.....but....sometimes i cant get enough info....happy with dealer so far.....although they did leave me wifes car a mess after washing it.....but they will wash again and get it right im sure....

[jeff_h]

Ya.....the day i purchased ...the saleslady she would do a report like this for me every two weeks......sometimes i wish it was every week.....but....sometimes i cant get enough info....happy with dealer so far.....although they did leave me wifes car a mess after washing it.....but they will wash again and get it right im sure....

 

Ask the dealer how long it takes to retrieve that report... my guess is less than one minute, hopefully one of the users here that are associated with a dealer can confirm or deny. My point is that retrieving them once every two weeks doesn't seem much of a chore and not too much to ask, maybe the saleslady can check it every few days and alert you when there are changes in status, seems reasonable to me.

[neod192]

 

Ask the dealer how long it takes to retrieve that report... my guess is less than one minute, hopefully one of the users here that are associated with a dealer can confirm or deny. My point is that retrieving them once every two weeks doesn't seem much of a chore and not too much to ask, maybe the saleslady can check it every few days and alert you when there are changes in status, seems reasonable to me.

It's less than a minute. They have to log in to the website, enter the order # or VIN and click one button. There's one more click if you want to see the full history :)

 

Some dealers run this for all open orders, every day - that's how they get their order updates.

[jeff_h]

It's less than a minute. They have to log in to the website, enter the order # or VIN and click one button. There's one more click if you want to see the full history :)

 

That's my point - unless a dealership is solid busy all the time (evenings and weekends yes, but 9-10am on a weekday?) there should be more than enough time for a salesman to keep up on orders and call or email the waiting customers. I have only had that once, which was when I ordered my 2010 FFH, got a call from salesman "I was checking on your order status and hey your build week is next week, will keep you posted" and then two weeks later "I was checking your order status and good news, it will be here tomorrow".... I went back a year later when it was time to get a new car for my wife, sadly he was no longer there.

[mokee]

My sales guy called me with build date and tentative delivery dates on my truck. He's now sales manager. His sales guy did the same for the FFH. Training?

[jeff_h]

My sales guy called me with build date and tentative delivery dates on my truck. He's now sales manager. His sales guy did the same for the FFH. Training?

 

Training, initiative, attitude... all ingredients of good customer service. But sadly one or more of those ingredients is scarce is some cases, though yes some still have it all.

[acdii]

My dealer is looking into seeing if they can get me a Cmax Energi. Probably wont be able to, but you never know.

[neod192]

My dealer is looking into seeing if they can get me a Cmax Energi. Probably wont be able to, but you never know.

You might want to start another topic on that :)

[acdii]

If I hear something positive I will, but until then, not holding my breath.

[TX NRG]

You might want to start another topic on that :)

...or stop talking to the dealer. ;)

[acdii]

Hey now, then I would have to spend more time on the RC forums!