rattlesnake04 Report post Posted August 2, 2012 So my 2010 Fusion hybrid has been in the shop for over 10 weeks between two visits and they still are incapable of fixing the problem. The problem is: even when the car is warmed up, press the accelerator peddle and the ICE starts up. Level ground, temperature in the 90's. The problem has actually been in the vehicle since November 2009 following a 1 month repair after a catastropic failure of the electric system. The ICE stops on deceleration, but always starts on acceleration. Field engineers cannot solve the problem. On the first visit - when I finally got them to agree there was a problem, after giving me the runaround for a few years - they changed the 12V battery claiming that a bad cell was causing to the computer to think the 12V battery always needed charging. That did not fix the prooblem. So now I continue to wait, pester Ford customer service, all without a vehicle where this time of the year gets the best mileage. I am not looking for ideas, I simply am getting fed up with the inability of Ford to repair this hybrid and am getting to the point of venting. If anyone else has had this kind of problem, please let me know. This was one of the originall 2010 Fusion hybrids purchased in May 2009. Quote Share this post Link to post Share on other sites
rfruth Report post Posted August 3, 2012 (edited) A fresh set of eyes might help (take the car to another dealer) - have you considered the lemon law - whats the service manager and or GM think of your situation ? (not had this problem thank goodness, ya might want to vent to @FordService on Twitter https://twitter.com/FordService) Edited August 3, 2012 by rfruth Quote Share this post Link to post Share on other sites
rattlesnake04 Report post Posted September 21, 2012 So folks, as it turns out, Ford was unable to repair the vehicle. They knew somethinng was wrong, but they could not come up with a reason as to why. However, Ford made me completely happy by offering to replace the vehicle for any other Ford vehicle for the difference in msrp plus a mileage adjustment charge. I am now driving a brand new 2012 Fusion hybrid, steel blue metallic wiith charcoal interior, and the same 502A package that had 29 miles on it. I am projecting to get about 640 miles on the 1st tank of gas; about 36mpg. Quote Share this post Link to post Share on other sites
lolder Report post Posted September 22, 2012 (edited) On the various FFH forums I'm aware of two cars including yours that they couldn't fix. That's two too many but they claim it is the most complex consumer product with over 70 processors in the 2013 FFH. I hope this one is trouble free, most are. The 2013 sounds interesting but the 2012 you have is fine. You'd probably save only another $100-150 on gas a year in the 2013. Make sure to read the manuals and the forums a lot. Good luck. Edited September 22, 2012 by lolder Quote Share this post Link to post Share on other sites
coach81 Report post Posted October 3, 2012 Glad to see that Ford made it right Quote Share this post Link to post Share on other sites
