Media button on steering wheel/menu button inop?

[deo1929]

We have the Sun n Sync package on our 2010 SE. Yesterday, everything worked fine on a day trip to Cincinnati. This morning, my wife couldn't get the "media" button on the steering wheel to do anything. Also when she pushed the "menu" button on the radio, which usually brings up "media menu" in the radio window, it goes to some sort of system check. She also can't get Sync to recognize her phone.

 

I haven't been able to see or try it myself since my wife drives the car to work. She turned everything off, unplugged the ipod, opened the car door to be sure everything with the radio was shut off. She tried using Sync on restart with the same results. The AM, FM, and Sirius all work.

 

I can't find anything on the Syncmyride website. Anyone have any ideas??? Thanks.

[muphasta]

We have the Sun n Sync package on our 2010 SE. Yesterday, everything worked fine on a day trip to Cincinnati. This morning, my wife couldn't get the "media" button on the steering wheel to do anything. Also when she pushed the "menu" button on the radio, which usually brings up "media menu" in the radio window, it goes to some sort of system check. She also can't get Sync to recognize her phone.

 

I haven't been able to see or try it myself since my wife drives the car to work. She turned everything off, unplugged the ipod, opened the car door to be sure everything with the radio was shut off. She tried using Sync on restart with the same results. The AM, FM, and Sirius all work.

 

I can't find anything on the Syncmyride website. Anyone have any ideas??? Thanks.

I had an issue where Sync wouldn't recognize my iPod where it had previously. I ended up taking it to the dealership and waiting for 2 hours while the fixed it.

 

I asked to be shown how to reset it, but I was not shown.

 

Good luck! I couldn't find anything either.

[danager]

I have read about some people pulling the fuse for the Sync, wait a few minutes and replace it. That causes it to reset...

[deo1929]

I took it to the dealer this morning. They had to do a software update. It took about 40 minutes from start to finish. Everything is back as it was except I had to pair my phone again and Sync had to re-index the iPod. Other than that, it's back to normal.

 

Next time, I'll try the fuse pull and see if it works. I guess I need to keep up with the software updates on syncmyride.com. :finger: