oldschool1962 Report post Posted May 12, 2010 I think you hit the nail on the head smr2112. You won't believe it but something happened on the way to the Forum this morning. my car miraculously arrived for delivery. After all the BS yesterday and the lecturing and the pissey attitude from the Sales Manager and even after he explicitly said he would receive info once it arrived in port........... Sullied....you mentioned that you didn't understand? I was talking about how many dealerships over the years have openly complained about how unfair the Name plate treats them regarding things. It usually involves money or rules. As far as the whole Ford riding high thing.......With the way the dealerships are acting toward the base......my issues for example........that's a rather poor way to represent the name plate especially when things are going well for them. The customer service doesn't match the product in this case. It dawned on me yesterday....... something that I once regarded an important thought process. It goes like this........ How well the customer is treated when things are going well is not how the service should be judged. Service should be judged on how the customer is treated when there are issues. To alienate is how I was treated by the majority of the process. I've already mentioned the two gentlemen that were focused on the issue and am grateful they were involved On my way to finalize paper work. There are some very distinct differences in how this car and driven right from the get go. Granted I don't have many miles but I can feel and see the difference in things already. It's our's no matter what. Just hope things are on the right path now. Later Quote Share this post Link to post Share on other sites
