rpreuss Report post Posted May 10, 2016 I recently had a surprise issue arise with my Fusion Hybrid Warranty. Or lack thereof. While driving my 2010 Fusion Hybrid, the vehicle stalled and I got the dreaded red triangle "Stop Safely Now" warning. Unfortunately, I was already stopped at a light in the middle of a three lane highway. Long story short, the car would not start and I was flat bed towed to the dealer. Ironically, the odometer read 73333.2 miles. After a day, I got a call from the service writer that the High Voltage Battery cable had to be replaced. I was then told that it was not covered by my extended warranty because that Ford ESP Premium Care bumper to bumper warranty excluded batteries and battery cables! I said that had to apply to the 12 V battery and its cables, not this one. Nope, it wasn't covered. A battery cable is a battery cable. Also, there is the Factory Warranty, 8 years/100000 mile for "Hybrid Unique Components". Apparently, the orange High Voltage Battery Cable that goes from the HVB to the engine compartment is not considered by Ford to be a "UNIQUE HYBRID COMPONENT". (Show me one on a regular Fusion!) The cost for the cable is $1104.23!!! For part number 14300 B. And it comes up on their computer as not covered by the warranty because it is a battery cable. In order to replace the cable, the right front seat, complete rear seat, half the carpet, interior trunk panels had to be removed. Also, the AC had to be recovered and recharged after removing the A/C lines to the evaporator for access to the cable. Ironically, the labor charge was only $200.00. Anyway, none of it was covered by the warranty. Has anyone else had the high voltage cable fail and had to pay for it? Quote Share this post Link to post Share on other sites
lolder Report post Posted May 10, 2016 (edited) File a report here: https://www-odi.nhtsa.dot.gov/VehicleComplaint/ with NHTSA as a vehicle safety issue. A stalled car in traffic is considered a safety issue. If this happens enough there might be a recall that might cover you retroactively. That's a long shot as I've not heard of this failure before. Edited May 10, 2016 by lolder Quote Share this post Link to post Share on other sites
jeff_h Report post Posted May 11, 2016 Also, there is the Factory Warranty, 8 years/100000 mile for "Hybrid Unique Components". Apparently, the orange High Voltage Battery Cable that goes from the HVB to the engine compartment is not considered by Ford to be a "UNIQUE HYBRID COMPONENT". (Show me one on a regular Fusion!) The cost for the cable is $1104.23!!! For part number 14300 B. And it comes up on their computer as not covered by the warranty because it is a battery cable. Sorry about your frustration, it sure is goofy the way they deem what is covered and what is not. We had a 2006 Escape Hybrid and only had one problem ever with it (over 5 years, it was a great vehicle), the CEL came on so I went to the dealer. The cause was that a fan for the HVB in back was going bad and needed replacement, but was not covered under my extended warranty or the 8/100 hybrid warranty. I said the exact thing that you did above, that "how could Ford say this is not related to the hybrid system when that's the only reason it exists back there?" but like your battery cable situation, maybe they reasoned that well there are fans elsewhere on the car so it's not covered. Pretty goofy and very frustrating... Quote Share this post Link to post Share on other sites