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Showing results for tags '911 Assist'.
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About a month ago, my touch screen panel for my entertainment, navigation, etc went bonkers. Nothing worked properly. I took it in to the dealer to get it "fixed" - a new update they said. Before I left the dealership,the 911 assist would longer worked. They did not know how to fix it and gave me a number for the regional manager for me to call. Who I have yet to talk to directly. Last weekend, I went on a short trip and noticed I no longer had any navigation at all. I ended up having to go back to the dealership, get another rental car and again, no solution. Ford said I never had the navigation in this car (untrue) then recanted and said I must have a problem with my phone and I should contact my service provider. So I left the dealership again with no navigation and no 911 assist. Has anyone had this problem? I had navigation (turn by turn) for almost 2 years before this recent issue.