Grayson

Got my car back and everything seems to be OK. I went to the dealer early yesterday morning (6/28/2010) to get some things out of the Fusion that we didn't want sitting there for a couple of weeks. I asked if I could have access to the car and was told it was out for testing. I asked how long has it been gone and was told that they don't keep track of when a car is taken out. They said just wait in the waiting room and we will call you when it comes in. I wanted to see who was driving it, so I went outside and watched for it. Seems like I walked around checking all the entrances for about 30 minutes before it showed up. I went up to the mechanic that got out and told him that is my car and asked him how is it running. He said he applied the software update first thing when he got to work and everything is fine. He didn't tell me much more then that. I think the guys that worked on it last week didn't know what they were doing. We are taking it on a 400 mile trip this weekend. You let you know it we have to call for a tow. PS: I will stop by the dealer in the next few days and see if I can get some more detailed information about the initial problem.

Thanks for the encouragement. I will keep you posted.

I know. They said the software update failed and they talked to the factory. The factory is sending parts to replace in the transmission. I just hope I still have a new car when they are finished. I should have never taken the car in.

Total price before tax on August 4, 2009 was $33,490. The car has all options including the white platinum metalic tri-coat finish. With tax, the price was $35,637. With $4,500 off for the "cash for clunkers" rebate and $150 for "unit handling", I ended up paying $31,137.

I took my 2010 Fusion Hybrid to Elmhurst Ford in Elmhurst IL for the "brake campaign recall" and they say they were unable to apply the update. They may have the car for up to 2 weeks tearing it apart and replacing transmission parts. The car has between 3000-4000 miles on it. I put off taking it in for the recall because I wanted the mechanics to have some experience on it first. Anyone else have a similar problem? I am worried about the car sitting there while they are waiting for parts. We have had thunder storms with hail in the area for the last few weeks.