I purchased a Ford Fusion V-6, SE in March, 2007. On March 17, 2010, I took the car to the dealer to check out a rumbling noise and vibration in the front end. The dealer did a visual inspection and a test drive and concluded the front control arms have gone bad and need replacing. The vehicle had just over 34,000 original miles on it. Firstly, the mainenance advisor assured me it was not a safety concern. The replacement cost would be $1200 in parts and $600 in labor and that Ford would not due the repair under the warranty. Many phone calls and emails to Ford and the dealer did not change the decision. They were steadfast in their position that replacement of a component having an expected service life of 200,000 miles that failed at 34,000 miles is not covered by the warranty because the expiration date of the warranty was March 1. They had inspected the vehicle in February as part of the routine maintanence and reported nothing wrong with the control arms, however they did tell me the brakes would need replacing soon along with the tires; both services they could do right now if I wanted. I went to Dearborn to talk face to face with Ford and they would not talk to me. The vehicle cannot be accepted as a trade in due to its mechanical problems. If I would have known earlier about the problem, I could have had the vehicle declared a lemon under the lemon law and would be free of the problem. I'm stuck with a Ford lemon.
