chekie

I expect both you and Waldo know more than me but I did have a short conversation with Ford support tonight. They said that the SOC option should be there in the 2019 FFH. But they also noted that they are not as technical as the engineering group and could not guarantee this. They said that they would have the engineering group contact the dealer to get to the bottom of my problem. We'll see how that goes and how long it takes. At least they clearly understood the issue. There's nothing else I can do but wait. I am having my car in for illuminated sill plate install on 8/27 (if this is my last Fusion I want it RIGHT) and at that time the dealer is supposed to also try to fix the SOC display problem. They are supposed to research the problem before 8/27 but I am not confident they would have done so if I had not called Ford support. I am still not all that confident since the engineering group, when contacted about this, could turn around and say just what Waldo has said. I don't know what will happen then - in that case I did not get the car I paid for. We'll see - I only have 100 miles on it and I'd like to put many more miles on it! But I'd like to be happy seeing the money I am spending for my new FFH! Thanks to you and Waldo (and the OP) for your input!

Cobra's response came as I was typing and I hope he is right! I have checked multiple 2019 FFH Titaniums at my dealer and found some had the SOC / ability to toggle and some did not. I went into the engineering mode and noticed: The "PartNo" is KS7T-JE with "S/W" KS7T-HE on the cars with the missing SOC The "PartNo" is KS7T-JD with "S/W" KS7T-HD on the car that does have the SOC. I don't know if those identifiers are the actual version numbers but they indicate the software (and hardware?) is newer in the cars with the issue. I sincerely hope S/W KS7T-HF (or whatever if there's a newer one coming) fixes the issue - at least on the 2019s!

I did see that post and hoped it was not true. Why remove something that can already be hidden by the battery display toggle? If people really were confused/complaining, then have the battery display toggle default to 'No' and problem solved. Without knowing the SOC of the hybrid battery, anyone using the engage or empower modes for the fun of trying to drive efficiently are doing so with one hand tied behind their back. Now the EV info in that gauge area I did find confusing, but the gauge itself no (I am coming from a 2013 FFHT). But the SOC itself - bar goes down, charge goes down; bar goes up, charge goes up - not confusing and important to know if you are trying to take advantage of the hybrid. Thanks for your input - I'll have to use the good old phone to give Ford an earful if the gauge is gone. I would not have bought the car if that was known (although I may have bought one with an older MY2019 manufacture date that does still have the gauge).

Thanks for the info on the DRL - indeed I was in park when I tested it. Nobody else is home for a few days so I just propped the phone up and took a video while I drove the car in the driveway and indeed the daytime running lights are working. Just waiting on the battery SOC research from the dealer - I am surprised more people have not complained about this since I have seen the problem in 2 of the 3 cars I tested. As long as it gets corrected I am fine - even if it takes awhile to fix. I would be appalled if they dropped the feature (in the middle of the model year to boot) so that has me worried. But the battery SOC is in the just-released 2020 FFH manual as well as the 2019 manual so I'm hopeful this is just a temporary problem.

I just replaced my 2013 FFH Titanium with a 2019 FFH Titanium over the weekend and mine has the same issue - no SOC shows and the display toggle is missing from the menu. My manufacture date is 5/2019. I went in today to the dealer and the service department found nothing on this issue and was reluctant to schedule a software update. The "good" news is that there are two other 2019 FFH Titaniums onsite at the dealer - a slightly used one that has the proper toggle and SOC display and one that just came in within the last few days that does not! FWIW the manufacture date on the new-to-the-dealer car that also has this issue is 3/2019 (not May). My sales consultant is going to try to have a tech look at the 2 FFH Titaniums on the lot with and without the issue tomorrow. I'm hoping they verify the problem and whether a software update will fix it (isn't it possible the new current software is the broken version?). This problem is important for me to be solved - one of the reasons I bought my second FFH is the fun I have trying to drive as efficiently as possible - and no battery SOC makes that much more difficult and less fun! Also peculiar - it seems that my daytime running lights also do not work. I have set them on in the car settings and have my headlights set to automatic. All lights turn on in the dark but no exterior lights are on in the daytime. Another software issue?????