voltekhybrid444

Hello everybody this is my first post here as I mostly work on Toyotas. I had a customer bring in a '14 FFH today, he had brought it to a transmission shop because there was a loud whine noise that seemed to be getting worse and sounded like it was coming from the trans. The techs at the trans shop couldn't find any issues with the brakes, steering/suspension, trans so they referred him to me. From their descriptions, the noise happens as described in TSB 14-0176, however on his 45 min drive to my shop the noise suddenly went away, when I drove it I could still hear it but he said it was much louder before. The trans shop already went through all the brakes, steering/suspension, motor mounts and couldn't find any issues. The car drives great and doesn't have any DTC's. After reading all the threads on here I think a trans failure is possible, this FFH has 108k and we're in MI so no CARB here. I gave him the TSB number and told him to take it to the Ford dealer in his area and tell them he's having the same issue described in the TSB and to have them do a diagnostic to determine if this is a trans failure. If it is and they won't cover it, then i've already located a used trans in our area that I can install. I'm just trying to save him some money, since there's a TSB on this I figured it's worth a shot to see if they will pay for it. I will update on here as this develops, thanks for the great website!