veffremov

Our 2013 FFH 105k miles, built November 2012 - transmission failed with grinding noise. The car showed no check - engine light or other error signals. Car stopped in the middle of the street, unable to move. Turning the car off, then back on again - we were able to drive a block to the dealer. I can hear a loud grinding noise when the gas pedal was depressed. The dealer diagnosis was bad transmission, recommended installing a replacement to the cost of $8000 + tax. After some back and forth offered to lower the price to $5100 + tax. Ford customer service rep refused any assistance with the repair, stating warranty had expired. I tried arguing that the problem appears to be factory/design issue, but the rep kept repeating "sorry sir, we have no programs that would enable us to assist you in any way". For the record we has ESP up to 100k miles, expired Dec 2017 - we never made any claims on it. Car was fully maintained at Santa Margarita Ford all records are up to date. So add one to the list.