rachaar

Thanks for all of your input. I really appreciate it. to answer your question, I believe the entire transmission was repaired, but I'm not 100% on that. an update: The Ford regional customer service manager has been on the case (I alerted FordService on Twitter and got their attention right away). Apparently my dealership has told her that they feel that they have done more than is warranted to repair the CEL issue and feel that it's time for me to start paying for their time. I feel that this is THEIR problem, as the CEL did not happen until literally 10 minutes after the car was back in my possession after the first repair, and I strongly disagree that I should be paying for it. At this point I don't trust them at all to fix it, but if I take it somewhere else saying it's a workmanship issue, it's not likely that they'll want to touch it. This has all really soured me on Fords.

Thanks lolder - appreciate your input. To clarify, the sensors were not what was causing the noise in the first place. That was a transmission bearing that had failed. The sensors are what they have told me have caused the check engine light problem that has happened since the transmission was replaced. The car sounded great for the few times I have gotten to drive it since they did the initial work. I'm pretty sure they fixed the transmission problem. But I'm really concerned that they can't seem to figure out what's causing the check engine light to keep coming on. Is it really something that's common to have the CEL crop up after a transmission problem? I was thinking it was a sign that the dealers did a crappy job. To your point about the early problems in the 2013s, that brings me back to whether I even want to keep this car. Is it likely I'm going to see more problems after this?

Hey all - I have been really enjoying reading through a lot of these posts, lurking for a long time since I bought my hybrid new in '13. Finally decided it was time to post my own stuff based on what I've had going on the past month+. I did find this post from last year but didn't want to bring it back from the dead. End of September of this year I notice my '13 FFH, which has just crossed 90k miles, is making a weird noise. Brought it to the independent mechanic we take all our cars to (he's the most honest man I've ever met) and first conclusion was that I needed four new tires. Which I did need anyway, and happily got, but there was still a noise, just a slightly different one. He got it back the next day and even took it around to two buddies of his before he concluded it was the transmission and it would have to go to the dealer. Took the dealer three weeks to find the time to diagnose it themselves; tear down the transmission; call Ford for advice; wait for parts from Ford; and finally put it back together again. During this time they said all their loaners were out and there was a waiting list, so I went out of pocket on rental cars. When I finally got it back, the explanation was that the contacts were corroded on the barometer and map sensor contacts, so they cleaned them up and put everything back together. I went off happy as a clam, got gas at the station just up the street, and when I started her up again... check engine light. I turned right around and drove it back into the service bay. They gave me a little Focus loaner and off I went. A week later, they say she's ready. I go back in to pick it up. This time it waited until the next morning to turn on again. And this time, no reasonable little Focus for a loaner - no, they gave me this RIDICULOUS F-150 XL. I drive 60 miles one way to work every day and the idea of having my 50 MPG highway hybrid replaced with this idiot truck did not make me happy... not to mention the fact that I'm just not comfortable driving the thing. But they still insist they have no other car available for me to drive. They've had the car since a week ago Saturday and called this morning to tell me the check engine light turned on for them once more on what was going to be their last test drive before they turned it back over to me. NC lemon laws say they have four times or more to try to fix the same problem, so after this they get one more shot if the light comes back on. And they still say I have to keep driving the truck! As the transmission was covered under the 100,000 "unique hybrid component" warranty and they're doing the CEL repairs for free since it's (fairly obviously, in my opinion) something they did when fixing the transmission that's been causing it to go off, I've paid for none of this, which is the only saving grace. Though it does make me suspect that they're jerking my chain because I'm not a "paying customer." So two questions here. One, is there anyone else on the forums with a 2013 FFH that has reported a transmission problem? There were three at the time of the thread I linked above from a year and a half ago. I did call Ford's main customer service number and got it recorded by them so they were aware of it even before this all happened. Second question is kind of rhetorical: do I even want this car anymore? This is my first Ford and this experience has really turned me off. I loved this car until this happened and now I'm wondering whether I can trust it for the next 100,000 miles. If the lemon laws do end up getting triggered that'll kind of answer the question for me but I'm at a loss in the meantime. I want to believe it's dealer incompetence and not Ford itself but I really have to wonder...