Hello Rebecca I am Kurt but also on here as Banker47 so forgive that duplicate entry. I have a Samsung Galaxy Note 3 and when I have my phone blue toothed into my Sync and select BT Music from the media selections it automatically brings up the native music player in my phone and starts playing some track not sure if it is the first one on my player or what. When Is stop the music player and shut it off, and bring up the Pandora app and start playing that music through my system if never displays the artist or song but simply stays on whatever song was last playing on my native music player on my phone, meaning it is almost like the display is frozen on what was last playing. I tried starting up Pandora first and then selecting BT Audio and then Pandora will stream through my stereo but it will never display the song or artist or any information it will only say unknown unknown. Not sure what to do or if unpairing and pairing will help, when I bough the car and went on line there was a sync update that I had to put on a USB and use to upate the Sync in the car but I dont think that was the cause of this. Any help or direction would be appreciated. Kurt/Banker 47