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ssnacks

Fusion Hybrid Member
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About ssnacks

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  1. Thanks for the info Kim. This is my first update since buying the car last month and it has been getting worse. I tried to run the vehicle health report as you suggested with no success. It was reporting "vehicle data collection fault". Today, the right display on the car reported "navigation fault. please see touchscreen" although the touchscreen was just fine. I could not get it to go away from the right screen. Later in the day, the screen went black and eventually went to the Sync "performing maintenance" screen. I then tried to run the vehicle health report after and received a "low mileage" error even though I have 1200 miles on the car. Another minor issue from yesterday was the car was reporting 28 miles available on the battery instead of the usual 23 miles. It is back to 23 miles today. Update: I got the vehicle health report to run by unplugging the Metromile Metronome ODB2 device. I hope that isn't causing the other failures too! Update 2: I checked syncmyride and apparently have another update but cannot download it. When I click on the link from three different browsers, it goes to this link: http://support.ford.com/tools/account/update-center?referrcodes=ERR_INVALID_SOFTWARE_URL&success=false&error=0.4645623325765528
  2. Thanks Kim. I tried that and received a "Vehicle data collection fault" shortly after I ran the health report. I have run it once before so I already know how to do it. This time it did not attempt to make a phone call through my phone (which was paired and confirmed by me making a call). I tried to upload the report again but it still errors out.
  3. I just finished updating Sync. When I went to upload the log file from my USB stick, I received this message: Upload unsuccessful. Please try again later. If you continue to experience problems, contact us. I tried Chrome and Firefox. Sync_XT32B2VV_<VIN REDACTED>.xml Has anyone else had problems with this?
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