Pavman

Yes, I meant Ashley, I kept on hearing Kim on this forum so I got you all mixed up. I finally got back in touch with my local dealer contact who is supposed to help me. He wan''s me to bring the car in again but cold not answer my question if there was an adjustment to calibrate the system. I was told they are still waiting on a response from Ford to se if the system could be calibrated etc... Exactly why I don't wan't to bring the car in and be vehicle-less for a week or two. I may email TRW the simple question, although they will likely tell me to contact Ford... Thanks for the response, I will PM Ashley if I get anywhere.

Incredible as it may be, apparently Ford does not train their service departments on the operation of their vehicle systems. Kim, set me up with the South Florida Customer Service rep, who I explained the problem to and they responded by asking me how the collision warning system is supposed to work (i.e. here is what I was asked "so what is supposed to happen, is it supposed to beep or something???") The Cust Service rep then called the dealer whom called me and guess what???? The dealer rep asked me how the system is supposed to work........ really!!! It has only been on Ford vehicles for 5 years! Humoring myself I explained to FORD how the FORD system works, then sent dealer a link to Fords's instructional video, several samples from other drivers and a youtube video of my car in action. That was last Thursday. Still no response... This would be funny if it were not so sad...

Yup!

Ok, so this morning I took a look behind the bumper and I am able to see the sensor, it is pointed in the right direction, is it spot on, I don't know.... I also tested the distance required for Adaptive Cruise Control to lock on to a following vehicle and the indicator light comes on when a vehicle is at least 300 feet in front of me so it seems the radar sensor is working correctly. And as another glimmer of hope, I did manage to get the Collision Warning to work once myself, but I had to really, really get close to the poor guy in front of me, I mean a between 5 and ten feet, and this is with the "highest" sensitivity engaged. . I think I would have to actually crash into them if the sensitivity was set to normal or low. So the good news, it seems as you said like a calibration issue with the sensitivity settings. I asked my dealer and they have no clue.

Ha! I am getting paranoid! I bet my wife hit the button, I only drove the car to dinner and noticed it was off on the way home, I checked the settings on the on screen display and did not see an off option so I didn't look elsewhere! I hope that's it, thanks for helping out! Edit: Yep that was it, I feel like an idiot, but I am very happy it was not a sign of bigger things to come!

Well, when I drove the car tonight, I noticed the lane departure warning system and display lines on the dash are gone. I fear I may have electrical gremlins. Does anyone think the car needs a reboot by disconnecting the battery???

Ahh, I just looked at the cover which is flush with the bumper, I am going to take a closer look at it tonight. I would think that if it could lock on to a vehicle in Cruise Control from at least 100 feet away, that the field of view within 20 feet should activate it even if it was off a little bit. It is all a guess right now, I am hoping Kim will come through and get me hooked up to someone familiar with the system, she sounds like our biggest champion here!

I agree, or it could be a bad sensor. As I said before, the adaptive Cruise does work, I need to test out how far it detected another vehicle. The sensor looks like it is perfectly aligned with the bumper but I am wondering if it had more than one radar module in it or something. I think the radar system, lane keeping etc... are made by TRW and part of their AC100 system. If so this is a single band 24 ghz sensor and it is supposed to detect vehicles up to 150 Meters away and used in collision warning and adaptive cruise control. I don't think there is any adjustments in the system. Anyhow, it is definitely broken and now my problem (and it really should not be). My trouble is finding a qualified service center in South Florida that first acknowledges there is a problem, and secondly, knows how to fix it. It is really a shame that a customer has to go through this, but I am so grateful that this community forum is here for everyone to learn from! If anyone knows a knowledgeable Ford Dealer down here, I would love a recommendation! Maybe I will just take it in for service 2 more times for the same issue. then ask for a new car... :) , oh yeah, mine is new..... :rant2:

Hmm, not really sure, I just learned about that little graphic the other day, I will get back to you on that one, but I know I have seen it come on over 100' away.

Ok, I made a quick video this morning on my way home from the gym. Contrary to what I said on the video, I was clearly not going 20 mph faster than the vehicle in front of me; however, I was going at least 5 miles an hour faster, and in comparing it to the other samples I posted earlier I think the system should have activated. The system is set to high sensitivity, and I can confirm the dash lights flash when the car is started and the active cruise control does work. My wife has the car today, otherwise I would have made a better video with a faster approach speed, but I assure you it still does not work. http://youtu.be/EpOSlerJ7Mk

Cruise control seems to work fine, on the farthest distance from following vehicle section and driving around 55 it keeps about 200 feet from that vehicle. I will try and post a video as soon as I can. I wish I would get a warning from 100 feet away! That is what I expected the system to do! As far as my service center, I think they slept through their training class. This system is and had been on several Ford models, you would think they should know how it works!

mine is set to "Highest"

No we only have one Fusion. I will take a video when I can, I will probably need it to show it to my local Ford service, as I said, they think it only works while on cruise control.

Ok, thanks to all for checking for me, you all confirmed for me that it just was not my car or the Fusion Energi model. Or ford just needs to update their literature, and their Sync helpline! http://support.ford.com/sync-technology/climate-by-voice-sync-myford-touch As far as the decrease and increase fan command goes, yes - this does work but you have to do it in several steps to get full or min power. I guess it is just easier just to hit the buttons on the dash!

You are correct Waldo, I am speaking about the "Forward Collision Warning" system. I have read and understand the parameters including not braking, going over 5 mph, not steering aggressively etc...and taken all of these into consideration. I don't expect the system to brake for me but I had ordered the option to assist in WARNING me of a possible collision with a vehicle that may have suddenly slowed or stopped in front of me, in the event I may have been temporarily distracted. I expect the system to work between high sensitivity and low sensitivity like the other owners of Fords as shown on this tread and copied below: Now with that said this morning my wife DID manage to get it to go off once. I was extremely surprised because I cannot get it to happen. In today's scenario she was less than 5 feet from hitting a car, and I am not exaggerating! - so the system did give a warning on this one instance but I tell you she was driving badly and approaching extremely another vehicle very fast, she actually had to swerve as brakes would not have stopped an impact, frankly if another car would have been next to us she would have caused an accident (not too happy with her right now!!) Anyhow, the system in my car must be so de-tuned that the 5 foot before impact warning does no good whatsoever. I have set the sensitivity form Low to Highest and as I said it does not work like the videos above, In it's current state it is useless. I have also watched other videos showing the system go off even for cars in the other lane. I am wondering if the new sensor in my car was calibrated so badly, it is pointless??