Joe Sofia Sr.

Received my fuel economy rebate check today....yippee! Interesting thing is, two of my neighbors, who drove 2013 Fusion Hybrids also received theirs indicating perhaps these are being clustered by zip code/market? My vehicle is a 2014 with a 11/13 buid date but both my neighbors own 2013's so no commonality on model year. With the issues I've experienced I pretty much plan to push this and the goodwill payment Ford gave me in consideration for the agony I experienced trying to get the active guidelines to appear, into an extended warranty from Flood. Nothing really tangible but for the peace of mind with no real out of pocket.

Ugh...sorry to hear this HybridBear! Ultimately it turned out to be a short in the wiring: I am no mechanic but in trying to decifer the service notes, I believe the defect occured in the LIN Network Wire. and the lack of voltage at the VT/WT wire. They reference overlaying the LIN Wire straight from the rear camera to the Body Control Module (BCM) (Loom Overlay??) and splicing the AC/DC converter. But it took a field engineer to come to the dealership to decifer the problem and ultimately correct it.. Turns out they had to remove the rear seats, interior trim, console and kick panels to get to these parts. Hope it is a simpler fix in your case! Do you want to share this with the C-Max owner that you referenced above?

After 14.5 days of my car being out of service undergoing troubleshooting, part ordering, field engineering and trim damage repair, my "baby" was returned to me yesterday afternoon. The active white active guidelines now appear when in reverse. The problem with the absence of these guidelines was identified in the wiring itself with no issues with the either the back-up camera or body control module. I will say Ford did step up with Kim's assistance (thank you Kim!) in ensuring the problem was resolved and my particular issue being given some priority attention by Ford Motor Company.. Customer Service has also stepped up with a gracious offer in the form of some goodwill consideration for my ordeal. I do have one residual question I'd like to poll you all on. I could of sworn that when the car was placed in reverse and the camera activated, the radio muted or at least the volume was "dimmed" so you could hear the warning sounds of the camera and or minimize any distraction. Mine as repaired doesn't do that now. When I picked up the vehicle, I mentioned it to the service advisor and we went and tested a brand new car. That car also didn't mute the sound. Do your cars fo this? I ask as I remember mine doing so and I have a close friend that has a 2013 and his does. Dazed and confused....please enlighten me folks! Thanks!

Thanks Kim.

Thanks HB!

The theme of this update: it just keeps getting better....and I say this in a facetious manner. After I insisted that the car be re-assembled the day before the July 4 weekend and much to the service managers chagrin, I was waiting on yet a new body control module (#3) and for a Ford field service engineer to arrive, the car was rescheduled to be evaluated yet again this past Thursday. (So glad I insisted on the getting my car back on the 3rd!) The problem was finally isolated presumably to some faulty wiring, the location of which wasn't disclosed. Late Thursday afternoon I'm told to come by today (Friday) to retrieve the car as it was still disassembled. My plans to return today to retrieve it late this afternoon was preempted by a phone call stating that a trim piece was damaged and had to be ordered to complete the re-assembly. Best case scenario, they would get that part in next Monday for install and reassembly. One of my biggest concerns in this whole episode was the car was being dissected to evaluate the problem and that the reassembly wouldn't meet the factory standard. And now with the sloppiness of having the trim piece damaged, I am to have a high comfort level that the car was reassembled to this standard? I am about ready to leave the vehicle there permanently and seek any remedies available to me. Just as an aside, It also came to light in his repair that the keyless entry panel was also malfunctioning. That too had to be replaced. Two huge issues on a two month old car.. Not feeling warm and fuzzy about this particular car and my whole purchase experience has soured. Kim: CSM Melissa notified of the same. 16.5 days this car has been out of service with my original visit to the dealers service dept. June 7th. Thoughts?

So much for crossed fingers and toes. New Control Module installed - Unfortunately. the new module couldn't be programmed. Service tells me they need to retain the car - work with Ford Engineering to continue to diagnose the issue. Oh and I can't take the car back because the dash is torn apart for an evaluation of all the wiring. Any suggestions guys? I am getting very uncomfortable knowing I got a new car being torn apart with a waning degree of confidence this car isn't sound. Is this issue potentially the harbinger of many problems to occur in the future,

Body Control Module delivered and to be installed and programmed today. Keeping my fingers crossed this solves the issue. Ford Regional Customer Service now engaged.(thank you Kim) Hate being on the front end of a problem solving learning curve (6 plus days of trying to ferret out the issue) Stay tuned.

There are probably a bunch of financial machinations you can go through to make your decision. My typical rule of thumb is if a car isn't problamatic early in it's life, it's probably not worth it. But having said that, my two month old fully loaded electronic oriented Titanium Hybrid has had it new car issues (faulty control module and keyless entry keypad) already so to me it is making more and more sense, if but to get some peace of mind. I probably will just redirect the $750 Ford Hybrid MPG miscalculation rebate into an extended warranty if but to give me the peace of mind that I won't be out a significant sum of money in the cars later years as I typically drive cars to their grave.

A little off topic but I will share it anyway if but to highlight the differences between states: In California, you drive off the dealer's lot with a temporary registration that is affixed in the front windshield. This serves as the "plate" until the actual plates arrive in the mail 3 - 4 weeks after purchase/registration. I took delivery of a new car, had the temp registration affixed and drove off. The next week I took the car on a road trip to the neighboring state of Arizona to attend my nephew's wedding in a small town called Florence AZ. As luck would have it, I drove by two local cops at a junction on my way to the wedding only to be stopped for not having any plates. When I explained to him it was a new car and my registration was in the window, the officer proceeded to give me "what was required" in Arizona was some temp plate to be displayed in the rear Of course he asked for my other credentials such as DL and Proof of Insurance. When he determined I wasn't a bad guy (mind you I was in a tux) and that my credentials were in order, he let me off with a warning that the AZ HP could still stop me and offered me directions to the wedding venue. Funny thing was....the local oakel didn't even notice that I handed him an expired Drivers License lol!! I actually had the newly issued license on hand but seeing as I had just received it in the mail on the day of my road trip, I hadn't swapped the expired one out of my wallet yet and just threw the envelope containing the reissued one in my luggage! So much for being thorough! lol

Wouldn't be surprised if it wasn't deliberately "keyed" as mine was within a month of taking ownership. And my car was also vandalized at a mall. The lack of plates screams new car and some deranged fools take great delight in marring a new car and raining on a new owners parade. Sorry!

I am presuming they did acdii. No mechanic here but I'm with you, I believe it to be more of a software issue than a hardware malfunction. Per the Dealership Service Department. the next step is to replace a control module and program that. That is on order and supposed to be delivered to the dealer mid-day Friday. Rather than leave the car there rotting at the dealership, I elected to retrieve it yesterday (Wednesday) and bring it back for the module install next week. Very frustrated that they didn't seem to have any sense of urgency in trying to get the part overnighted via FedEx or similar given that the car had been there 5 days. I wasn't about to leave it there another two days waiting on them to procur the part. What a nightmare. Hopefully this new control module is the answer.

Do the white active guidelines appear on the rear view camera display indicating the direction of the car?

Thanks! Now into Day 5. Per the dealer, Ford Engineering now being consulted.

Thanks HybridBear! That would make sense why she hasn't responded. What doesn't make any sense is why my message hasn't been read despite her saying in her vacation notification that her co workers were monitoring her IM's. Do you have Ashley's IM link? Hoping the dealer service folks can resolve it today...fingers crossed.