Prior to purchasing the FFH I researched a number of hybrids. My wife and I drove and received pricing on the 'top three'. The FFH was the winner hands down in our minds. What I didn't research was the dealer tactics that occurred in the finance mgrs. office. After being pressured into buying the ESP and extended warranty I started researching the pros and cons. I have since cancelled both and am waiting for the refund. My follow up revealed that the dealer sets the price and they are all over the board and as much as the finance guy thinks he can wring out of the deal. I responded to my Ford survey and the dealer called and was only upset that I had sent in a bad review to Ford. If your car has LoJack be aware that is priced on your ability to pay apparently as well. The dealer claims he will now give it to me at 'his cost'. Haven't heard from them in a week. Seems to me that Ford needs to see that the add on products are uniform in quality as well as price. The experience with the finance mgr was a real low point and this was a cash deal.