chris_spangler

has anyone's dealer actually received the parts yet? or still just that the parts are on backorder and expected to be available from mid to late June?

FYI, my dealership indicated that the parts for the TSB specified above are on back order until mid to late June.

I sent the TSB bulletin and link above to service manager at my dealership yesterday and he replied and has already ordered the parts to resolve. Hopefully it will be a quick and effective fix!

Tough question on bringing it in or not... I would think that your dealership would not be able to resolve similar to all of the rest of the owner's experiences on here so don't expect it to get resolved. On the other hand, the more owners that bring their brand new Fusion Hybrids in with this issue may escalate the issue among Ford engineers to quick get on a resolution before it gets out of hand. The clicking/cracking sound was absolutely not present when I first purchased my car, which would lead anyone to believe it is an issue and one that should be corrected.

I definitely have the same distortion issue with my rear window. However, I'm choosing to just accept that as I definitely would rather deal with that than have a technician tear apart the interior and have the interior headliner and pieces never quite fit together the same. I'm more concerned with waiting for the TSB for the cracking noise to be resolved.

Experiencing the same issues on 2013 Ford Fusion Hybrid with 4700 miles on it. Any updates that anyone knows of? I took my car to the dealership on 5/3/13 and have been told essentially the same thing a lot of other owners have heard; Ford is aware of it and looking into a fix. Quite annoying to purchase a new car and have issues so early in the ball game. Does anyone know who I can escalate this feedback to above the dealership? Kind of defeats the purpose of having a quiet hybrid, only to be interrupted every time you break and accelerate with weird metallic clicking sounds...