JFreakza7

$1500 package? Yes, my expectations are high. Thats more than I paid for my home computer last year.

You are right. People are buying the product but what happens when it isnt compatible or doesnt work. Those with MyTouch probably will not have as much of a problem since Ford is in the process of opening a developer website for that product. I would love for my Garmin to give Navigation via bluetooth as stated by Oldguy16 but it doesn't and there is no customization on the SYNC website for that. Or how about a more pleasant voice? I would love to be able to customize that but I can't. How about the car telling me that based on my driving habits and travel for the next day I should fill up before I go home instead of wait until tomorrow? (ridiculous, maybe.) Oh, that would require an upgrade and I can't do that either. Here is my particular issue and it is simple but adds to my fustration of what I paid for vs. what I got. I had an old LG Rumor 2 cell phone. Worked great with the car. It told me who was calling, notified me of text messages, autodownloaded the phonebook etc. Well, that phone broke and since I was paying for a data plan that I was not really using I decided to buy a Smartphone with Android so I could take full advantage of my plan. Well now I can make and receive calls but that is it. Even though I installed apps on my phone that will do what the car won't do, SYNC doesn't allow the apps on the phone to work when its connected. So now I have a $1500 bluetooth car speaker phone and media player. USELESS!! Now I can point my finger at the phone manufacturer or the car manufacturer and keep going back and forth. Here is my thought. If you are going to sell an item as upgradeable and customized via a website and you scroll through the menu in the car and see the words Install APP you would have no reason to think the system would be obsolete so soon. You would think that the manufacturers would work together to make their products work. Microsoft provides developers information to companies that make our software and hardware work. Why isn't Ford doing that for those of us that DO NOT have MyTouch?

I love what the system can do (when it works) but how many of you feel that Ford Motor Company and Microsoft misrepresented this product? When I purchased my 2009 Ford Fusion I paid an additional $1500 for a package that included SYNC. With advertisements of "leading technology" and "customization and upgradability" I had no reservations about the investment. But with few phones truly being supported or being fully compatible and with the introduction of smartphones I don't understand why Ford has left those of us that were the first buyers of SYNC in the dust. There has only been one upgrade since I purchased the car and that was Vehicle Health and 911 assist but what about updates to customize SYNC? Ford has not provided anything and looking at the forums with Ford and Google searches it seems that Ford is moving ahead with Applink and MyTouch which will work with Smartphones and their apps, but we are left with nothing. It isn’t like we were only buying a car. We have a "system" that should be expected to be able to keep up with technology over the life of the car or at least 4 or 5 years. You wouldn't go buy a computer and expect it to be obsolete in a year but this is what is happening to those of us that have the original SYNC product. Computers may have hardware that is slower or out of date in a few years (sometimes months) but for the most part it is rare that it won't run software or additional hardware and if it doesn't the company provides a fix or patch. I have owned Fords since 1992 when I bought my first Ford Escort. But if the only way to customize my SYNC is to buy a new car I will definitely reconsider when I purchase my next car. What are your thoughts? 2009 Fusion SE Tuxedo Black with SYNC