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Register your Fusion Hybrid at the official Ford authorized registry here.


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Regen Braking Issue When Turning


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164 replies to this topic

#21 OFFLINE   GrySql

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Posted 17 April 2015 - 11:15 PM

Now from a legal stand point, knowing the car does this, and it is now documented with no fix, do I drive it and take a risk? If something happened while turning that this caused a crash, what would happen? Anyone know on this? 

 From a legal standpoint, I feel the car is unsafe to drive. 

You're making payments on a car you don't trust.

You probably need to get a CSM involved to make a higher level decision, this doesn't seem to be going anywhere at the Dealer level.

I vote for having Meagan connect you with your area CSM, they can get Ford Engineers in there to help diagnose the issue.

The two times I used a CSM things got done.


Edited by GrySql, 17 April 2015 - 11:25 PM.

The Time Machine....
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Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 







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#22 OFFLINE   acdii

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Posted 18 April 2015 - 11:32 AM

The dealer isnt dismissing it, they just didn't fully understand the complaint until now. The SM now understands after we did a drive and I pointed it out. Normally what he felt would have been ignored, but when it is incremental, meaning the faster the turn, the more noticeable it is, then its a different story.  They are getting a high level tech in, but it wont be for a few weeks. 

 

In the meantime I do have the car back, but the legal standpoint still remains, and I am not sure what to do about it. 

 

The lowdown on the other SM not getting involved, turns out he was promoted and his last day was Tuesday. He has been out the rest of the week, so was not available to discuss. The other SM did talk to him this morning and is now fully aware of what the complaint is. 


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#23 OFFLINE   GrySql

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Posted 18 April 2015 - 12:07 PM

Did they commit to saying that the car was unsafe to drive? 

If you think it is and it's worrying you why not tell them exactly how you feel, maybe a rental car will be offered until these Techs show up.


The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#24 OFFLINE   acdii

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Posted 18 April 2015 - 02:07 PM

They didn't, but then again, they have not driven the car like I do or encountered it at the speeds I normally do.

 

 

On a Side note, Oh BOY did I scare myself.  I did a hard reset, disconnecting both batteries, and let it sit for a couple hours while I painted the new door I installed last week.  Hooked everything back up and the car would not start. Stop Safely NOW was the only thing on the screen, then the wrench light came on see manual.  Turns out I didn't push the latch on the HVB in all the way.  OOPS. Thought Great, now it needs a tow.  Started up once I got that corrected.  Will see if resetting everything makes any difference.  SM thought was worth a shot anyway.


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#25 OFFLINE   GrySql

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Posted 18 April 2015 - 02:12 PM

 

 Turns out I didn't push the latch on the HVB in all the way.  OOPS. Thought Great, now it needs a tow.  Started up once I got that corrected. 

 

LOL, you're not the first to do that, way back in early 2013 when we'd first found out about a 'Hard Reset' I did it too. :gaah:
 


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Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#26 OFFLINE   acdii

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Posted 18 April 2015 - 04:49 PM

Definitely an OH S**T moment.  Well did not fix the turning issue, but the car is running better now, in fact the eCVT is quieter. :shrug:   Also found out the Chemical Guys stuff does not last long. Second washing since the last detail and its all gone, no more beading and the finish is dull, so back to Zaino for me.


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#27 OFFLINE   FordService

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Posted 20 April 2015 - 02:26 PM

 

That seems like a wise course of action to me. Give your dealership a chance to make you happy before you unleash Megan's wrath on them.

No wrath here! The CSM's work hand in hand with the dealer. :)

 

I agree to disagree...

Meagan gives them cookies, nice works.  cookie.gif

You're making payments on a car you don't trust.

You probably need to get a CSM involved to make a higher level decision, this doesn't seem to be going anywhere at the Dealer level.

I vote for having Meagan connect you with your area CSM, they can get Ford Engineers in there to help diagnose the issue.

The two times I used a CSM things got done.

Thanks for the shout-out! Glad to be of service.

 

Speaking of cookies...

1673202451.jpg

 

The dealer isnt dismissing it, they just didn't fully understand the complaint until now. The SM now understands after we did a drive and I pointed it out. Normally what he felt would have been ignored, but when it is incremental, meaning the faster the turn, the more noticeable it is, then its a different story.  They are getting a high level tech in, but it wont be for a few weeks. 

 

In the meantime I do have the car back, but the legal standpoint still remains, and I am not sure what to do about it. 

 

The lowdown on the other SM not getting involved, turns out he was promoted and his last day was Tuesday. He has been out the rest of the week, so was not available to discuss. The other SM did talk to him this morning and is now fully aware of what the complaint is. 

My offer still stands. :)

Meagan



#28 OFFLINE   acdii

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Posted 20 April 2015 - 08:40 PM

Hoping I wont need it Meagan, but will use it if I need it.   I did a reboot of the car, and while the brakes are now working like they should in a straight line braking(YEAH), there is still the issue while turning, which means to me it is not a programming issue but more likely a sensor being hinky, and since it is so brief, probably not anything that would actually throw a code.  How they will ever find the problem I dont know, but it needs to be fixed.  Now that the straight line braking is working as it should the turning speeds are much lower so less of an issue.   My biggest concern was that the erratic slowing from 60 MPH while slowing to turn meant that I never knew if I would be turning at 25 MPH or 40 MPH.  Keeping fingers crossed that the straight line braking continues to work as well as it does now.  Today the car drove better than when I first got it, smooth, quiet, 48 MPG, was rather enjoyable, I had the radio off, and just kicked back and cruised. 


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#29 OFFLINE   FordService

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Posted 21 April 2015 - 10:16 AM

Hoping I wont need it Meagan, but will use it if I need it... 

You know how to find me if you do. :)

 

Meagan



#30 OFFLINE   acdii

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Posted 23 April 2015 - 10:13 PM

I give up. The good braking lasted all but one day and now its back to doing what it has been.  I am finding that long trips in the car are becoming very uncomfortable now for me, my left leg and hip are screaming in pain. Grrrrr. I sure hope that tech shows up soon. 


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#31 OFFLINE   acdii

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Posted 29 April 2015 - 08:07 AM

PM sent. Came too close for comfort to another car during a turn, pretty sure the other driver may have had skid marks, and not on the road.


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#32 OFFLINE   FordService

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Posted 30 April 2015 - 04:00 PM

PM sent. Came too close for comfort to another car during a turn, pretty sure the other driver may have had skid marks, and not on the road.

Got it! Also, ew.  :lol:

 

Meagan


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#33 OFFLINE   acdii

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Posted 01 May 2015 - 08:16 PM

Thanks.  The SM who I used to work with would have been more attentive to the issue, but he got promoted and the other guy I felt is giving me the brush off, acting like I dont know how the system works(until he learned how it works, then his attitude changed). 


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#34 OFFLINE   FordService

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Posted 04 May 2015 - 11:20 AM

Thanks.  The SM who I used to work with would have been more attentive to the issue, but he got promoted and the other guy I felt is giving me the brush off, acting like I dont know how the system works(until he learned how it works, then his attitude changed). 

How's everything been?

 

Meagan



#35 OFFLINE   acdii

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Posted 04 May 2015 - 03:14 PM

well, not as well as I had hoped for. Apparently a braking issue is not high enough on the list to have a specialist come out to work on it, only thing that was suggested is to get a second opinion, so I have an appointment setup at Alphorn for Thursday.  Well if it turns out that they come to the same conclusion, and I am stuck with a car with faulty brakes, its going away and I will just move on to something else. Frankly between the dealer screwing me on other things, and this I am fed up with Ford right now.   Ford gets one last chance on this, then if not resolved, no more ford for me.


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#36 OFFLINE   lolder

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Posted 04 May 2015 - 04:42 PM

Well it's sad that I think you also had trouble with the rich mixture one. Five years ago on another forum a poster ( Oman ? ) said the downfall of these sophisticated cars could be the inability of the dealers to fix them.


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#37 OFFLINE   acdii

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Posted 04 May 2015 - 08:12 PM

Yeah, that is exactly the issue here. I was told that they would get a high level tech, hybrid specialist out to look at it, and was told today Ford doesn't have such a person. That is so reassuring, NOT.  There is a software glitch in the car, somewhere. I discovered today that when the regen braking is lax, that if I shut the car off and restart it, the braking returned to normal. That explains why it is so hit and miss, when they work right, they usually work that way until I turn it off.  The surge while turning has to be some sensor that is cutting out the regen briefly. Without a code though, these guys are helpless.  

 

The car needs a data logger to record everything, thats the only way they are going to find this problem, hopefully before something bad happens. 

 

I fear though it will follow the same path as the last one, a clear in your face issue, but since no codes, no problem found. 


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#38 OFFLINE   lolder

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Posted 04 May 2015 - 10:14 PM

With the 2010-12, there was more than one place to look for DTCs and many dealers didn't know that. Might that also be the problem with the 2013+ s?

 

I really think if they could find it it would be easily fixed under warranty. It sounds like a wheel speed sensor or wiring or software or maybe a computer. You know all the Ford hybrids are usually silky smooth in braking except for damp rotors below 5 mph the first stop of the day.


Edited by lolder, 04 May 2015 - 10:18 PM.

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#39 OFFLINE   md13ffhguy

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Posted 04 May 2015 - 10:23 PM

Well it's sad that I think you also had trouble with the rich mixture one. Five years ago on another forum a poster ( Oman ? ) said the downfall of these sophisticated cars could be the inability of the dealers to fix them.

It's like when you go into (name any national chain store) and the sales person tells you about the products by reading the product label or a sign on the shelf. Or the appliance repairman who can swap the parts out that's he's been sent to do, but can't diagnose anything.
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#40 OFFLINE   murphy

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Posted 05 May 2015 - 05:34 AM

Yeah, that is exactly the issue here. I was told that they would get a high level tech, hybrid specialist out to look at it, and was told today Ford doesn't have such a person. That is so reassuring, NOT.  There is a software glitch in the car, somewhere. I discovered today that when the regen braking is lax, that if I shut the car off and restart it, the braking returned to normal. That explains why it is so hit and miss, when they work right, they usually work that way until I turn it off.  The surge while turning has to be some sensor that is cutting out the regen briefly. Without a code though, these guys are helpless.  

 

The car needs a data logger to record everything, thats the only way they are going to find this problem, hopefully before something bad happens. 

 

I fear though it will follow the same path as the last one, a clear in your face issue, but since no codes, no problem found. 

Have you reported the problem to the NHTSA? They know how to get Ford's attention when safety is involved.






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