acdii Report post Posted April 18, 2015 Definitely an OH S**T moment. Well did not fix the turning issue, but the car is running better now, in fact the eCVT is quieter. :shrug: Also found out the Chemical Guys stuff does not last long. Second washing since the last detail and its all gone, no more beading and the finish is dull, so back to Zaino for me. Quote Share this post Link to post Share on other sites
FordService Report post Posted April 20, 2015 That seems like a wise course of action to me. Give your dealership a chance to make you happy before you unleash Megan's wrath on them.No wrath here! The CSM's work hand in hand with the dealer. :) I agree to disagree...Meagan gives them cookies, nice works. You're making payments on a car you don't trust.You probably need to get a CSM involved to make a higher level decision, this doesn't seem to be going anywhere at the Dealer level.I vote for having Meagan connect you with your area CSM, they can get Ford Engineers in there to help diagnose the issue.The two times I used a CSM things got done.Thanks for the shout-out! Glad to be of service. Speaking of cookies... The dealer isnt dismissing it, they just didn't fully understand the complaint until now. The SM now understands after we did a drive and I pointed it out. Normally what he felt would have been ignored, but when it is incremental, meaning the faster the turn, the more noticeable it is, then its a different story. They are getting a high level tech in, but it wont be for a few weeks. In the meantime I do have the car back, but the legal standpoint still remains, and I am not sure what to do about it. The lowdown on the other SM not getting involved, turns out he was promoted and his last day was Tuesday. He has been out the rest of the week, so was not available to discuss. The other SM did talk to him this morning and is now fully aware of what the complaint is. My offer still stands. :) Meagan Quote Share this post Link to post Share on other sites
acdii Report post Posted April 21, 2015 Hoping I wont need it Meagan, but will use it if I need it. I did a reboot of the car, and while the brakes are now working like they should in a straight line braking(YEAH), there is still the issue while turning, which means to me it is not a programming issue but more likely a sensor being hinky, and since it is so brief, probably not anything that would actually throw a code. How they will ever find the problem I dont know, but it needs to be fixed. Now that the straight line braking is working as it should the turning speeds are much lower so less of an issue. My biggest concern was that the erratic slowing from 60 MPH while slowing to turn meant that I never knew if I would be turning at 25 MPH or 40 MPH. Keeping fingers crossed that the straight line braking continues to work as well as it does now. Today the car drove better than when I first got it, smooth, quiet, 48 MPG, was rather enjoyable, I had the radio off, and just kicked back and cruised. Quote Share this post Link to post Share on other sites
FordService Report post Posted April 21, 2015 Hoping I wont need it Meagan, but will use it if I need it... You know how to find me if you do. :) Meagan Quote Share this post Link to post Share on other sites
acdii Report post Posted April 24, 2015 I give up. The good braking lasted all but one day and now its back to doing what it has been. I am finding that long trips in the car are becoming very uncomfortable now for me, my left leg and hip are screaming in pain. Grrrrr. I sure hope that tech shows up soon. Quote Share this post Link to post Share on other sites
acdii Report post Posted April 29, 2015 PM sent. Came too close for comfort to another car during a turn, pretty sure the other driver may have had skid marks, and not on the road. Quote Share this post Link to post Share on other sites
FordService Report post Posted April 30, 2015 PM sent. Came too close for comfort to another car during a turn, pretty sure the other driver may have had skid marks, and not on the road.Got it! Also, ew. :lol: Meagan 1 acdii reacted to this Quote Share this post Link to post Share on other sites
acdii Report post Posted May 2, 2015 Thanks. The SM who I used to work with would have been more attentive to the issue, but he got promoted and the other guy I felt is giving me the brush off, acting like I dont know how the system works(until he learned how it works, then his attitude changed). Quote Share this post Link to post Share on other sites
FordService Report post Posted May 4, 2015 Thanks. The SM who I used to work with would have been more attentive to the issue, but he got promoted and the other guy I felt is giving me the brush off, acting like I dont know how the system works(until he learned how it works, then his attitude changed). How's everything been? Meagan Quote Share this post Link to post Share on other sites
acdii Report post Posted May 4, 2015 well, not as well as I had hoped for. Apparently a braking issue is not high enough on the list to have a specialist come out to work on it, only thing that was suggested is to get a second opinion, so I have an appointment setup at Alphorn for Thursday. Well if it turns out that they come to the same conclusion, and I am stuck with a car with faulty brakes, its going away and I will just move on to something else. Frankly between the dealer screwing me on other things, and this I am fed up with Ford right now. Ford gets one last chance on this, then if not resolved, no more ford for me. Quote Share this post Link to post Share on other sites
lolder Report post Posted May 4, 2015 Well it's sad that I think you also had trouble with the rich mixture one. Five years ago on another forum a poster ( Oman ? ) said the downfall of these sophisticated cars could be the inability of the dealers to fix them. 1 acdii reacted to this Quote Share this post Link to post Share on other sites
acdii Report post Posted May 5, 2015 Yeah, that is exactly the issue here. I was told that they would get a high level tech, hybrid specialist out to look at it, and was told today Ford doesn't have such a person. That is so reassuring, NOT. There is a software glitch in the car, somewhere. I discovered today that when the regen braking is lax, that if I shut the car off and restart it, the braking returned to normal. That explains why it is so hit and miss, when they work right, they usually work that way until I turn it off. The surge while turning has to be some sensor that is cutting out the regen briefly. Without a code though, these guys are helpless. The car needs a data logger to record everything, thats the only way they are going to find this problem, hopefully before something bad happens. I fear though it will follow the same path as the last one, a clear in your face issue, but since no codes, no problem found. Quote Share this post Link to post Share on other sites
lolder Report post Posted May 5, 2015 (edited) With the 2010-12, there was more than one place to look for DTCs and many dealers didn't know that. Might that also be the problem with the 2013+ s? I really think if they could find it it would be easily fixed under warranty. It sounds like a wheel speed sensor or wiring or software or maybe a computer. You know all the Ford hybrids are usually silky smooth in braking except for damp rotors below 5 mph the first stop of the day. Edited May 5, 2015 by lolder 1 hybridbear reacted to this Quote Share this post Link to post Share on other sites
md13ffhguy Report post Posted May 5, 2015 Well it's sad that I think you also had trouble with the rich mixture one. Five years ago on another forum a poster ( Oman ? ) said the downfall of these sophisticated cars could be the inability of the dealers to fix them.It's like when you go into (name any national chain store) and the sales person tells you about the products by reading the product label or a sign on the shelf. Or the appliance repairman who can swap the parts out that's he's been sent to do, but can't diagnose anything. 3 hybridbear, acdii and corncobs reacted to this Quote Share this post Link to post Share on other sites