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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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Special Service Messages (SSM's)

SSM

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75 replies to this topic

#61 OFFLINE   GrySql

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Posted 18 May 2015 - 09:12 PM

SSM 45081 - Effective April 29 2015
 
2013-2015 Fusion/MKZ, 2015 F-150, 2015 Mustang, and MKC-Reverse Park Aid CameraActive Gridlines Inoperative After Battery Disconnect Or Component Service
Some 2013-2015 Fusion/MKZ, 2015 F-150, 2015 Mustang, and MKC (Auto-Park only) equipped with a Reverse Park Aid Camera may have the Active Gridlines missing or inoperative after a battery disconnect, module disconnect, or module replacementthat is associated with the Reverse Park Aid Camera system. Operation should return after the vehicle is driven straight on a flat/smooth road at 20 km/h (12 mph) or more with minimal steering input for 30 seconds. Abort this step at any time to maintain safe driving. Workshop Manual section 413-13 Pinpoint Test Y (Fusion), or Pinpoint Test D (Mustang, MKC, MKZ) have been updated with this information. If still inoperative, it may be necessary to disconnect the battery for 5minutes with the driver’s door open, then drive the vehicle for 5 miles in normal city driving before performing the above procedure.

Edited by GrySql, 30 May 2015 - 03:32 PM.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 







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#62 OFFLINE   GrySql

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Posted 18 May 2015 - 09:12 PM

SSM 45090 - Effective May 01 2015
 
2013-2016 Fusion/MKZ, 2013-2015 C-Max, 2015 F-150/MKC - P062C Sets After ModuleProgramming - Cycle Ignition Off For 60 Seconds
Some 2013-2016 Fusion/MKZ, 2013-2015 C-Max, 2015 F-150/MKC vehicles may have anilluminated malfunction indicator lamp with DTC P062C that is set after performing a module programming procedure or some other service routine with the scan tool. This is likely due to the different module resets that can occur at different times for the various modules on the vehicle. If the code was not present until after performing an action with the scan tool, cycle the ignition off for 60 seconds before cycling the ignition back on. This will allow enough time for themodules to all time out, and then all turn back on together.

Edited by GrySql, 30 May 2015 - 03:32 PM.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#63 OFFLINE   GrySql

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Posted 18 May 2015 - 09:13 PM

SSM 45098 - Effective May 06 2015
 
2013-2015 C-Max PHEV and Fusion PHEV - Battery Energy Control Module (BECM) DTCP0B13
Some 2013-2015 C-Max PHEV and Fusion PHEV vehicles may exhibit DTC P0B13 in theBattery Energy Control Module (BECM). This DTC may set erroneously when connecting the vehicle to an electric vehicle charging station or charging cable. To resolve this concern, reprogram the BECM to the latest calibration using IDS release 95.02 and higher. Select PCM reprogramming to initiate BECM reprogramming with a coordinated software flash. Make sure you are connected to the internet whenentering module programming to obtain the latest updates. Calibration files mayalso be obtained at www.motorcraftservice.com. If additional DTCs are present, refer to the workshop manual (WSM) and complete normal diagnosis after programming. For warranty claiming, use causal part 10B687, and use applicable 12651D labor operations in SLTS manual Section 10.

Edited by GrySql, 30 May 2015 - 03:32 PM.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#64 OFFLINE   GrySql

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Posted 18 May 2015 - 09:13 PM

SSM 45113 - Effective May 8, 2015
 
2010-2013 Fusion Hybrid, 2010-2011 Milan Hybrid, 2011-2012 MKZ Hybrid - Change To Recreational Towing Procedure To Reduce Battery Drain
Some 2010-2013 Fusion Hybrid, 2010-2011 Milan Hybrid, and 2011-2012 MKZ Hybrid vehicles may exhibit a battery drain while being flat towed when following the owner’s manual instructions that specify the key remain in the accessory position. This information was changed in the 2014 model year Fusion Hybrid owner’s manual to indicate the ignition can be shut off and does not have to be left in the accessory position once placed in Neutral. Print off and provide to the customerthe updated Recreational Towing instructions in the Towing section of the 2014 Fusion Hybrid owner’s manual. The key does not have to be left in the accessory position after the transmission is placed in neutral.

Edited by GrySql, 30 May 2015 - 03:32 PM.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#65 OFFLINE   GrySql

GrySql

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Posted 18 May 2015 - 09:14 PM

SSM 45123 - Effective May 14 2015
 
Various SYNC Equipped Vehicles – Apple iOS 8 and or iPhone 6 Functional Issues
Some customers with SYNC equipped vehicles may experience Bluetooth connectivity issues after upgrading to Apple iOS 8/8.01/8.02 or using an iPhone 6 with SYNC. This is not a SYNC hardware or software concern. Apple advised that release iOS 8.1 resolved Bluetooth connectivity issues. Please direct customers to update to Apple iOS 8.1 or later. If this doesn't resolve customer connectivity concerns, direct customer to the following Apple support URL: http://support.apple.com/kb/ht6473.

Edited by GrySql, 30 May 2015 - 03:32 PM.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#66 OFFLINE   GrySql

GrySql

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Posted 30 May 2015 - 03:27 PM

SSM 45143 - Effective May 28, 2015

 

2013-2015 Fusion/MKZ - Interior Window Condensation Or Fogging - Remote Start Climate Control Menu Items Grayed Out In The Instrument Cluster
Some 2013-2015 Fusion/MKZs may exhibit interior window or windshield condensation after sitting overnight. If the vehicle is equipped with remote start, the remote start climate control menu items may be unselectable or grayed out in the instrument cluster. To correct the concern, reprogram the FCIM to the latest calibration using IDS release 95.04 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Use applicable 12651Dlabor operations from section 10 of the SLTS manual, and use causal part 19B555for reflash only.
 


Edited by GrySql, 30 May 2015 - 03:33 PM.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#67 OFFLINE   GrySql

GrySql

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Posted 10 June 2015 - 06:21 PM

SSM 45161 - Effective June 10, 2015

2013-2015 C-MAX, MKZ/Fusion Hybrid With 2.0L ATK Or 2.5L engine – DTC P0340 And/Or P0344 - Cam Position Sensor
Some 2013-2015 C-MAX, MKZ/Fusion Hybrid vehicles equipped with 2.0L ATK or 2.5L engines may exhibit a MIL with DTC P0340 and/or P0344. Prior to normal diagnosis, check the date code of the camshaft position sensor. If the sensor build date is on or before 2/5/2015, replace the sensor. Refer to WSM, Section 313-14.

Older service parts could result in the vehicle returning with the same DTCs. The date code is a 4 digit code located on the side of the sensor when holding it with the electrical connector at the 3:00 position. The first two digits of the build date are the day in the month (e.g., 1-31). The third digit is the month (e.g., 1-9 = Jan-Sept, O=Oct, N=Nov, D=Dec). The last digit is the year (e.g., 3=2013, 4=2014). For example, Dec 13, 2013 = 13D3, and Jan 1, 2014 = 0114. Use applicable 12650D60 labor op from Section 10 of SLTS.

 


  • hybridbear and Hybrider like this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#68 OFFLINE   GrySql

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Posted 24 June 2015 - 10:51 AM

Effective Jun 23 2015
SSM 45180 - Integrated Diagnostic System (IDS) Session File Upload Request When Replacing APowertrain Control Module (PCM)
Ford Motor Company engineering uses Integrated Diagnostic System(IDS) session file data provided by Dealer technicians to improve Powertrain Control/Emissions Diagnosis (PCED) diagnostic routines. Engineering is requesting that Dealer technicians save and upload IDS session file data when performing vehicle diagnosticroutines that lead to PCM replacement in order to continually improve vehicle diagnostics and product quality. Please review the “How to Send an IDS Session File Containing Recordings” Job Aid on the Professional Technician Society (PTS) under Service Tips for further information on uploading vehicle sessions. This process is quick and easy to perform and will greatly assist engineering in the improvement of current and future diagnostic procedures.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#69 OFFLINE   GrySql

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Posted 24 June 2015 - 10:52 AM

Effective Jun 23 2015
SSM 45181 - 2012-2016 Mutliple Vehicles- Windshield Cleaning Procedures
Some 2012-2016 vehicles may exhibit windshield contamination from car wash chemicals and environmental fallout such as tree sap, chemicals, wax or bugs. This contamination can appear to be a defect in glass and can occur on the exterior orinterior surface of the windshield. Glass replacement is not necessary for these conditions. Owner Guides are in process of being updated with the following windshield cleaning procedures. Clean the windshield with a non-abrasive glass cleaner. When cleaning the interior of the windshield, avoid getting any glass cleaner on the instrument panel or door panels. Wipe any glass cleaner off these surfaces immediately. If contamination still exists use steel wool (no greater than0000 grade to avoid scratching) in a circular motion and rinse with water.

Edited by GrySql, 25 June 2015 - 02:14 PM.

  • hybridbear and Hybrider like this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#70 OFFLINE   GrySql

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Posted 02 July 2015 - 10:12 AM

Effective June 29, 2015
SSM 45196 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy
Some 2013-2016 Model Year Vehicles may exhibit a concern in which the PerimeterAlarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and thedealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN)Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for furtherdetail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.

  • hybridbear and Hybrider like this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#71 OFFLINE   GrySql

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Posted 12 July 2015 - 12:22 PM

These are similar to SSM's. 

They may be of interest if you are experiencing these special problems with your car.

==========

1.

Jul 10 2015 1647-SYNC/MyFord And MyLincoln Touch - Navigation Displays Incorrect - Unable To Locate Vehicle - Built On Or Before 9/30/2014

Some 2013-2015 vehicles equipped with SYNC and/or MyFord Touch, MyLincoln Touchand built on or before 9/30/2014 may exhibit a voice prompt indicating SYNC Services Traffic, Directions or Information (TDI) is unable to locate the vehicle. MyFord Touch equipped vehicles with navigation may also exhibit the vehicle location displayed off road from the current vehicle position, the last known vehicle location being displayed instead of current location, a screen message indicating a Navigation Fault. Reprogram the Global Positioning Satellite Module (GPSM)to the latest calibration using IDS release 96.02 or higher.

 

2.

Jul 10 2015 1646-2011-2015 Various Vehicles - Heated Steering Wheel Module Inoperative After Module Programming

Some 2014-2015 Fusion, 2015 F-150, MKZ, MKC, 2013-2015 Super Duty, Explorer, Taurus, MKS, MKT and 2011-2015 MKX vehicles equipped with a heated steering wheel may exhibit a condition where the heated steering wheel function becomes inoperative and the heated steering wheel module (HSWM) fails an on-demand self-test, but passes the network test. This condition may occur after performing a module programming procedure on some other module. To correct the concern, reprogram theHSWM to the latest calibration using IDS release 96.02 and higher.

 

3.

Jul 10 2015 1644-2014-2016 Fusion Titanium Hybrid And Titanium Energi - Reduced Subwoofer Volume in Electric Vehicle (EV) Mode

Some 2014-2016 Fusion Titanium Hybrid and 2014-2016 Fusion Titanium Energi vehicles equipped with Sony Premium Audio may exhibit a concern of decreased subwoofer performance or decreased subwoofer volume when the gas engine turns off or when the vehicle is in EV mode. To correct the concern update the Audio Digital Signal Processing module (DSP) to the latest calibration using IDS version 96.02 or higher.


Edited by GrySql, 12 July 2015 - 02:48 PM.

  • hybridbear, Hybrider and johnirion like this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#72 OFFLINE   GrySql

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Posted 26 July 2015 - 11:22 AM

.July 13, 2015

 

SSM 45220 - 2013-2015 Fusion/MKZ Hybrid - MIL And/Or Advance Trac Light With Various DTCs -Check C3809 At Evaporative Emissions Leak Detection Control Module

 

Some 2013-2015 Fusion Hybrid or MKZ Hybrid vehicles may exhibit a Malfunction Indicator Lamp, and/or an Advance Trac lamp with various DTCs related to the Evaporative Emissions Leak Detection Control Module and/or a reference voltage related DTCs. DTCs P24BB, P2401, P2138, P193B, P1575, P1450, P0643, P0532, P0463, P0453, P0451, P0442, P0109, P0108 have been reported. For this condition, check C3809 at the Evaporative Emissions Leak Detection Control Module for the presence of corrosion. If corrosion is found, replace the connector using pigtail kit WPT-1349 (DU2Z-14S411-TA) and inspect the pins of the the Evaporative Emissions LeakDetection Control Module for corrosion and replace if necessary. Use applicablewire repair labor operations in Section 10 of SLTS.


Edited by GrySql, 26 July 2015 - 11:23 AM.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#73 OFFLINE   GrySql

GrySql

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  • My Hybrid's Year:Decline

Posted 26 July 2015 - 11:23 AM

July 20, 2015

 

SSM 45230 - 2013-2016 Fusion - Front Fascia Molding Marks - Characteristic Markings For Hermosillo Built Fusions

 

Some 2013-2016 Fusion vehicles built at Hermosillo Assembly Plant may exhibit amold marking on the front fascia where the fascia edge meets the hood about 5 cm (2 inches) from the headlamp fascia point on both sides. The marks may be morevisible on darker colored vehicles. These marks should be comparable to a like colored unit assembled at Hermosillo and considered characteristic. Do not attempt to repair the fascia for this condition. Fusions built at Hermosillo will have a vehicle identification number (VIN) that starts with a 3.


  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#74 OFFLINE   GrySql

GrySql

    Fusion Hybrid Fanatic

  • Fusion Hybrid Member
  • 3,168 posts
  • Region:Decline
  • Location:So Cal
  • Current Vehicle:Yes
  • My Hybrid's Year:Decline

Posted 17 August 2015 - 01:21 PM

August, 13, 2015

SSM 45276 - Accessory (Wireless) Keyless Entry Keypad is available with Remote Keyless Entry (RKE) only and the retrieval of Master Code.
The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE) without passive entry/passive start(Intelligent Access). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.

  • hybridbear and Hybrider like this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#75 OFFLINE   hybridbear

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Posted 13 October 2015 - 08:23 AM

Here's one we had missed that I discovered when looking for ones about the Focus Electric.

 

SSM 44776 - 2013-2014 C-Max, 2013-2015 Fusion HEV/PHEV and MKZ HEV, or 2012-2014 Focus BEV - Powertrain Modules Coordinated Flash - Service Tip

Effective Oct 20 2014

2013-2014 C-Max, 2013-2015 Fusion HEV/PHEV and MKZ HEV, and 2012-2014 Focus BEV require a coordinated flash when performing module programming for the ABS, BECM, PCM, SOBDM, or TCM. When module programming is initiated for any of these modules, the IDS will check for software updates for the ABS, BECM, PCM, SOBDM, and the TCM and will automatically install updates to each module that is not already at the latest level. If the coordinated flash is interrupted undesired vehicle operation may result. If the ABS module is programmed during the coordinated flash, DTC C1018 may be present after programming has completed, and the Multi-Calibration Routine must be performed. The Multi-Calibration Routine is found in IDS by selecting Toolbox - Chassis - Braking – Service Routine – Multi-Calibration.


  • GrySql likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

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Previous Vehicles

2013 Ford Fusion Hybrid SE x2

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#76 OFFLINE   GrySql

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Posted 10 November 2015 - 08:28 PM

July 24, 2014
 
SSM 44670 - 2013-2014 Fusion/MKZ Not Equipped With A Sony Radio - Chimes Default To Instrument Cluster

 

Some 2013-2014 Fusion vehicles built on or before 9/11/2013, and MKZ vehicles built on or before 10/22/2013, that are not equipped with a Sony branded radio may exhibit a concern of chimes intermittently emitting from the instrument cluster instead of the audio system after a cold start. Affected chimes may include parking aid, door ajar, and/or parking brake. To correct the concern, reprogram the Audio Control Module (ACM) to the latest level using IDS version 91.03 or higher. Use applicable 12651D labor operations in section 10 of the SLTS manual and use causal part 18C869.

APPLICABLE VEHICLES
 2013 - 2014 CAR: C7 FUSION
 2013 - 2014 CAR: C9 MKZ (CD533)
 2013 - 2014 CAR: 00170 FUSION
 2013 - 2014 CAR: 00179 MKZ


  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 




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