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Special Service Messages (SSM's)

SSM

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75 replies to this topic

#1 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 03:18 AM

This is a new way of cataloging Special Service Messages (SSM's) on our Forum that is controlled by the Moderators, new data will be added as it becomes available.

 

This information is here to help Forum Members diagnose their car's problems before a visit the Ford Dealer's Service Department.

We recommend that you read through all the TSBs and SSMs to see if there is anything else that your car might need done while it is at the Dealer.

 

Please post any omitted SSM numbers you might have in the Discussion area, they will be updated here, thanks.

---

 

NOTE: This information is not intended to replace or supersede any warranty, parts and service policy, Work Shop Manual (WSM) procedures or technical training or wiring diagram information.


Edited by GrySql, 17 October 2015 - 07:45 PM.
All entries done, 10/8/14

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 







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#2 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 03:20 AM

SSM 44747 - Various SYNC Equipped Vehicles – Apple iOS 8 and or iPhone 6 Functional Issues
Some customers with SYNC equipped vehicles may experience Bluetooth connectivity issues after upgrading to Apple iOS 8 or using an iPhone 6 with SYNC. This is not a SYNC hardware or software concern. Apple is aware of these concerns and isworking on a fix for multiple Vehicle Manufacturers. In the interim, direct thecustomer to the following Apple support URL: http://support.apple.com/kb/ht6473

Edited by GrySql, 08 October 2014 - 04:24 PM.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#3 OFFLINE   GrySql

GrySql

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  • My Hybrid's Year:Decline

Posted 08 October 2014 - 04:24 PM

SSM 44742 - 2013-2014 Fusion, MKZ, And 2015 MKC - Unable To Perform a Programmable Module Installation (PMI) On A Replacement Instrument Panel Cluster (IPC)
Some 2013-2014 Fusion, MKZ, and 2015 MKC may exhibit an IPC that will not complete a PMI during IPC replacement if the IDS software level is at 92.01 or 92.02.To correct this concern, uninstall IDS and re-install IDS version 91.01 using the following address: http://www.fordservi...-91.01_Full.exe This concern will be corrected once IDS version 92.03 is released,which is currently scheduled for October 1st of 2014. Once the PMI has been completed, update the IDS back to the latest level.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#4 OFFLINE   GrySql

GrySql

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  • Current Vehicle:Yes
  • My Hybrid's Year:Decline

Posted 08 October 2014 - 04:25 PM

SSM 44717 - 2013-2014 Fusions Built At FlatRock Assembly Plant - Headliner Sag In Various Locations
Some 2013-2014 Fusion vehicles built at the Flatrock Assembly Plant may exhibitvarious headliner concerns such as a sag of the headliner at the center high mounted stop lamp, sag at one or more door opening, or a sag around the roof opening panel. Unless the headliner is obstructing the driver's view or passenger comfort, do not replace the headliner at this time. Engineering is currently investigating this concern. Continue to monitor Oasis for further repair direction.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#5 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 04:26 PM

SSM 44707 - 2009-2015 Vehicles Exhibiting Diagnostic Trouble Code (DTC) P06B8, P068A And/OrP2610 After Powertrain Control Module Reprogramming
Some 2009-2015 Model Year vehicles may exhibit a Malfunction Indicator Lamp(MIL) On with Diagnostic Trouble Codes P06B8(Internal Control Module Non-Volatile Random Access Memory (NVRAM) Error), P068A(ECM/PCM Power Relay De-Energized - Too Early) Or P2610(ECM/PCM Engine Off Timer Performance) after Powertrain Control Module reprogramming. These DTCs can set during PCM programing if the key is not left in the off position for 30 seconds following PCM programing before clearingDTCs. If these DTCs are present following PCM reprogramming, clear the Diagnostic Trouble Codes from the PCM and retest. Do not replace the Powertrain Control Module. If any DTC reoccurs refer to the Powertrain Control/Emissions Diagnosis (PC/ED) manual to diagnose the concern. Monitor OASIS for future updates.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#6 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 04:27 PM

SSM 44704 - 2013-2014 Fusion/MKZ/Escape/CMAX - Power Seat Track Binding/Seized, Grind, Squeal, Popping Noise Moving Forward or Rearward.
Some 2013-2014 Fusion/MKZ/Escape/CMAX vehicles may experience binding, grinding, squealing and/or popping noise when the power seat is moved forward or rearward. Service inventories have been updated with revised seat motor/bracket kits(14547), for lower service part replacement procedure. Follow the On-line Workshop Manual (WSM) section 501-10 for diagnosis and replacement procedures and use available service labor operations.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#7 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 04:28 PM

SSM 44701 - 2013-2015 Fusion/MKZ - Disregard U0415 In Power Steering Control Module (PSCM) If No Power Steering Concern Is Present
Some 2013-2015 Fusion/MKZ vehicles may exhibit a U0415 DTC in the Power Steering Control Module (PSCM) that clears, but may return after a short time. This code is a commonly set DTC in the PSCM and can be disregarded unless there is a customer complaint that is specifically related to the Electronic Power Assist Steering (EPAS) system.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#8 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 04:29 PM

SSM 44685 - 2013-2014 Fusion - B00D5 And B1202 After Restraint Control Module (RCM) Replacement
Some 2013-2014 Fusion vehicles may exhibit Diagnostic Trouble Codes B00D5:A4 and B1202:A4 after Restraint Control Module (RCM) replacement. This is likely due to the incorrect level of RCM being installed in the vehicle caused by an incorrect part supersession in the parts catalog. If the vehicle is a 2013 or 2014 Fusion, it will require a DS7Z-14B321-B (DS7T-14B321-BB) RCM. Do not use the ES7Z-14B321-A (ES7T-14B321-AA) for 2013-2014 Fusions. The parts catalog is in the process of being updated. Contact PACO for the latest part availability information.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#9 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 04:30 PM

SSM 44670 - 2013-2014 Fusion/MKZ Not Equipped With A Sony Radio - Chimes Default To Instrument Cluster
Some 2013-2014 Fusion vehicles built on or before 9/11/2013, and MKZ vehicles built on or before 10/22/2013, that are not equipped with a Sony branded radio may exhibit a concern of chimes intermittently emitting from the instrument cluster instead of the audio system after a cold start. Affected chimes may include parking aid, door ajar, and/or parking brake. To correct the concern, reprogram the Audio Control Module (ACM) to the latest level using IDS version 91.03 or higher. Use applicable 12651D labor operations in section 10 of the SLTS manual and use causal part 18C869.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#10 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 04:31 PM

SSM 44660 - 2013 Fusion/MKZ Hybrid - Rich Condition With Long Fuel Trims -15% Or Less - After Safety Recall 13S04
Some 2013 Fusion/MKZ Hybrid vehicles may exhibit a rich condition indicated by very low long fuel trim (LONGFT1) readings, typically -15% or less. For vehicles which have had safety recall 13S04 performed, this condition may be caused by installation of an incorrect fuel delivery module during that service event. It may be necessary to determine which part was installed in the vehicle, and compare against the fuel delivery module cross reference chart in the safety recall bulletin. Safety recall 13S04 is available for reference on PTS.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#11 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 04:32 PM

SSM 44657 - 2013 Fusion S and SE - Delayed Engine Cranking Or Delayed Starter Engagement - Built On Or Before 3/12/2013
Some Fusions equipped with an ignition key (non push-button start) built on or before 3/12/2013 may exhibit an intermittent delay in engine cranking or intermittent delay in starter engagement. The delay could vary from 2 to 4 seconds fromwhen the key is turned to the Start position to actual starter engagement. To correct the concern, reprogram the Body Control Module (BCM) to the latest calibration using IDS release 91.01 and higher. Calibration files may also be obtainedat www.motorcraft.com. Use applicable 12651D labor operations in Section 10 of the SLTS Manual for the vehicle. This reprogram will not address any starting issues related to low battery voltage, or extended engine cranking concerns.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#12 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 04:32 PM

SSM 44656 - 2013-2014 Fusion/MKZ - Blind Spot Indicator System (BLIS) With Cross-traffic Alert (CTA) - Fault With Side Object Detection (SOD) DTC U0401 And/Or U0402
Some 2013-2014 Fusion/MKZ vehicles may exhibit an intermittent Blind Spot or Cross Traffic Alert system fault with DTCs U0401 and/or U0402 present in one or both SOD modules. U0401 or U0402 are common DTCs in the SOD modules and should only be addressed if there is a BLIS/CTA customer complaint. If other DTCs exist inthe SOD modules, they must be corrected first by referencing WSM 419-04. If DTCs U0401 and U0402 are also found in other modules, refer to WSM section 418-00. If only U0401 or U0402 are present in one or both SOD modules, reprogram both SODs to the latest calibration using IDS version 91.03 and higher. The reprogram will not remedy SOD module DTCs other than a U0401 and/or U0402 and it will not address these DTCs in other modules. Use applicable 12651D labor operations in section 10 of the SLTS manual.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#13 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 04:33 PM

SSM 44628 - Multiple Vehicle Lines - Radio Can Be Turned On With Ignition Off and Door Open- Audio Extended Play Mode - Normal Operation
Some customers may notice that the radio can be turned on after the ignition isturned off and the door is opened. All 2012-2014 Focus, 2013-2014 C-Max, Edge, Escape, Explorer, Fiesta, Flex, Fusion, MKS, MKT, MKX, MKZ, Taurus, Police Sedan, Police Utility, and 2015 Transit are equipped with an Audio Extended Play Modewhich allows the radio to be turned back on after other accessories have been turned off with the accessory delay feature. As long as the accessory delay feature is able to turn the radio and accessories off, it is normal operation for theradio to be turned back on using the audio power button on the FCIM. Reference section 415-00 of the workshop manual for the description and operation of the Audio Extended Play Mode.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#14 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 04:34 PM

SSM 44624 - 2013 Fusion/MKZ - Battery Saver Mode Or System Off To Save Battery Message - Load Shed Strategy Diagnosis And Repair
Some Fusion/MKZs may exhibit various symptoms of the vehicle going into BatterySaver Mode. It's normal for the vehicle to enter into Battery Saver Mode if an overcharge or low state-of-charge is detected, or if the ignition is left on over 45 minutes. Don't reset the Battery Monitor unless the battery is new. First, determine why it entered Battery Saver Mode by performing the Inspection and Verification checks in WSM section 414-00, and proceed to the newly added pinpoint test for Battery Saver in the Symptom Chart if needed. If the vehicle was built on or before 3/6/2013, reprogram the BCM to the latest calibration using IDS release 90.02 or higher. The software update will delay entry into Battery Saver Mode from 50% battery state-of-charge to 30%. Use causal part 10C679 for reflash only if no system issue is found.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#15 OFFLINE   GrySql

GrySql

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  • My Hybrid's Year:Decline

Posted 08 October 2014 - 04:34 PM

SSM 44614 - 2013-2014 Fusion/MKZ - Instrument Panel Harness Chafe - Various HS1, HS3, or MSCAN DTCs
Some 2013-2014 Fusion and MKZs built on or before 3/18/2014 may exhibit multiple U-codes related to chafing of HS1-CAN, HS3-CAN, or MS-CAN. DTCs may include U0155, U0184, U0238, U0256, U0253, U0257, U0100, U0121, U0140, U0146, U0159, U016A, U0212, U0232, U0233, U023A, U0293, U0199, U0200, or U0208. Inspect around the edges of the DC/AC Inverter for chafing of the instrument panel harness. Refer to section 414-05 of the Workshop Manual for location and accesibility information for the DC/AC Inverter. Repair the harness as necessary and use foam tape fromthe Rotunda Squeak and Rattle Kit around the harness or the edge of the inverter to prevent further harness damage. Use causal part 14401 and appropriate wire repair labor ops from Section 10 of SLTS.

  • jeff_h and hybridbear like this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#16 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 04:35 PM

SSM 44602 - 2013-2014 Fusion Hybrid And MKZ - Disable The Active Noise Cancelling System Before Starting NVH Diagnosis
All MKZ and Fusion Hybrids are equipped with an Active Noise Cancelling (ANC) system. Prior to starting any powertrain NVH or drone noise diagnosis on these units, disable the ANC system by removing fuse 33 from the Body Control Module. Turning the radio off does not shut off the ANC system. The system is specially tuned to the vehicle so some ANC concerns may seem RPM dependent. If the noise is gone with the removal of fuse 33, refer to the Sound Quality Symptom Chart and follow the pinpoint test for "A loud, low frequency noise is heard from the audiosystem with the audio system off and the engine running" in section 415-00 of the online workshop manual. Body or sound system modifications, or a gap between the ANC microphone and headliner can induce ANC system noises.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#17 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 04:35 PM

SSM 44596 - Some 2013 CMAX, Fusion and MKZ Hybrid and Energi Vehicles May Experience DTC P0456, P0457 Or P04EF Related To Evaporative Emission Leaks
Some 2013-2014 CMAX, Fusion Hybrid/Energi and MKZ Hybrid vehicles may experience an illuminated MIL and evaporative emissions DTCs P0456/P0457 for hybrid and P04EF for energi vehicles. Be aware that performing emission leak checks on hybrid/energi vehicles are different compared with a non-hybrid vehicle, therefore itis important to follow diagnostics outlined in Workshop Manual (WSM), Section 303-13. Per the WSM, incorrectly introducing the smoke test into the evaporative emission system on these vehicles may cause damage to the Evaporative Leak Detection Module (ELCM); requiring the replacement of this module.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#18 OFFLINE   GrySql

GrySql

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  • Location:So Cal
  • Current Vehicle:Yes
  • My Hybrid's Year:Decline

Posted 08 October 2014 - 04:36 PM

SSM 44582 - Unexpected Scan Tool And/Or Vehicle Electronic Module Behavior During Diagnostics
During diagnostics some vehicles may exhibit unexpected vehicle electronic module or IDS / scan tool behavior. For example, on-demand self test failure, missing Parameter Identification Data (PIDs) selections in data logger, and/or other IDS / scan tool functional concerns. This may be caused by excessively high or low battery voltage. Verify that vehicle battery voltage is no higher than 14.75 volts and no lower than 12 volts during diagnostics when using IDS / scan tool.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#19 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 07:44 PM

SSM 44579 - 2013-2014 C-MAX, MKZ Hybrid, and Fusion with 2.0L ATK or 2.5L engine – DTC P0340 or P0344 - Cam Position Sensor
Some 2013-2014 C-MAX, MKZ Hybrid, and Fusion vehicles equipped with 2.0L ATK or2.5L engines may experience a concern with the Camshaft Position Sensor resulting in DTC P0340 and/or P0344. If the Pinpoint Test results in replacing the sensor, verify the build date of the new part is on or after October 3, 2013. Older parts could result in the vehicle returning with the same DTCs. The build date is a 4 digit code located on the side of the sensor when holding it with the electrical connector at the 3:00 position. The first two digits of the build date are the day in the month (e.g., 1-31). The third digit is the month (e.g., 1-9 = Jan-Sept, O=Oct, N=Nov, D=Dec). And the last digit is the year (e.g., 3=2013, 4=2014). For example, Oct 3, 2013 = 03O3, Dec 13, 2013 = 13D3, and Jan 1, 2014 = 0114.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#20 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 07:45 PM

SSM 44559 - 2013-2014 C-MAX, Fusion Hybrid and MKZ Hybrid – Discharged 12-Volt Battery
Some 2013-2014 CMAX, Fusion Hybrid and MKZ Hybrid vehicles may experience an issue related to discharge of the 12-volt battery. This condition is currently being investigated by engineering. Detailed service information should be available3rd Quarter 2014. In the interim, inspect the water pump connectors for damage,water and/or corrosion in C1812 and/or the water pump connector. Also observe if the water pump continues to run for longer than 2 minutes after the vehicle has been shut off. Only replace the water pump if damage, water intrusion, corrosion or an operational fault is found. Monitor OASIS for updates and continue to submit Global Concern Reports.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 




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