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Register your Fusion Hybrid at the official Ford authorized registry here.


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Recall 14S21 - RESTRAINTS CONTROL MODULE REPLACEMENT


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53 replies to this topic

#21 OFFLINE   hybridbear

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Posted 14 October 2014 - 06:22 PM

Zathrus, on 14 Oct 2014 - 1:19 PM, said:

 

This article contains some more details on the Restraint Control Module failure (that now appears to be affecting both Ford and Chrysler):

 

http://www.automobil...straint-module/

Thanks for sharing. It's interesting to learn more about the root cause. It's also interesting to see that another automaker is also plagued by this issue.


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#22 OFFLINE   hytibill

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Posted 05 November 2014 - 04:58 PM

I had my car in the shop to get the HVAC repaired when I realized that I also had to get the restraint module repaired. The dealer said that they found the airbag light was on, and that they'll also be repairing that as well. The service guys at Levittown Ford have been pretty solid so far. I hate the fact that my new car is going back for so many repairs but at least I feel that the guys repairing it are good at their jobs. =)


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#23 OFFLINE   Former Expedition owner

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Posted 17 November 2014 - 04:40 PM

I got a letter from Ford today regarding the "IMPORTANT SAFETY RECALL" 14S21.

 

Here's the gist of the letter:

 

If your airbag indicator is lit, call dealer and request service date.

 

If airbag warning light is not illuminated, no action to take at this time.  When replacement parts are available, Ford will notify you by mail to contact your dealer to schedule a service appointment.

 

Parts for Safety Recall 14S21 are anticipated to be available in the third quarter of 2015.  Ford is working with suppliers to accelerate part availability.

 

Time needed for repair is less than one-half day.

 

Representatives are available to answer questions about this recall by calling 1-866-436-7332.

 

The airbag light on my '13 HyTi is not illuminated.


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#24 OFFLINE   Scott029

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Posted 19 November 2014 - 03:40 PM

The airbag lights (2) have been on intermittently for the last month or so in my '13 fusion hybrid.  Was planning on calling the dealer and got my recall letter yesterday.

Called the dealer & he has the part ordered & it will be repaired next Wednesday.  Seems Ford could have sent out the letters a little sooner.  I know they are short on parts

but letting owners know about this as early as possible would be the responsible thing to do.


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#25 OFFLINE   murphy

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Posted 19 November 2014 - 04:22 PM

They are extremely short on parts.  If the airbag lights are not on, the repair won't be done until 3Q of 2015.  It's not just Ford.   Other manufacturers have the same problem.


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#26 OFFLINE   FordService

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Posted 20 November 2014 - 04:42 PM

I had my car in the shop to get the HVAC repaired when I realized that I also had to get the restraint module repaired. The dealer said that they found the airbag light was on, and that they'll also be repairing that as well. The service guys at Levittown Ford have been pretty solid so far. I hate the fact that my new car is going back for so many repairs but at least I feel that the guys repairing it are good at their jobs. =)


Our techs are Ford-Certified, hytibill; I'm glad they've inspired your confidence! I know it's hard to be separated from your new Fusion Hybrid, but we want to make sure your car is running as smoothly as possible.

You're in great hands with Levittown Ford; I'm here if you have any questions. :)
 

The airbag lights (2) have been on intermittently for the last month or so in my '13 fusion hybrid.  Was planning on calling the dealer and got my recall letter yesterday.
Called the dealer & he has the part ordered & it will be repaired next Wednesday.  Seems Ford could have sent out the letters a little sooner.  I know they are short on parts
but letting owners know about this as early as possible would be the responsible thing to do.


It seems like the timing worked out, Scott029; let me know how it goes at your dealer. The safety of our customers is very important to us; we take the appropriate action as expeditiously as we can. :)

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#27 OFFLINE   SteveB_TX

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Posted 20 November 2014 - 07:16 PM

Got our recall letters today.  Neither car has the airbag light on, so it is now a waiting game for parts.  Personally, I want to let a bunch of other folks get their cars done first.  I hate being an early "test case" for our dealers service techs.  ;)


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#28 OFFLINE   DeeCee

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Posted 20 November 2014 - 11:00 PM

Got our recall letters today.  Neither car has the airbag light on, so it is now a waiting game for parts.  Personally, I want to let a bunch of other folks get their cars done first.  I hate being an early "test case" for our dealers service techs.  ;)

Ditto here. Got mine today. So far (knock on wood) no airbag lights.


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#29 OFFLINE   hybridbear

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Posted 20 November 2014 - 11:41 PM

Our letter arrived today too.

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#30 OFFLINE   GrySql

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Posted 21 November 2014 - 12:04 AM

Ditto.

I wonder if the lifespan of the RCM is shorter with a FFH with all the options vs a low optioned car.


Edited by GrySql, 21 November 2014 - 12:10 AM.

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#31 OFFLINE   acdii

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Posted 21 November 2014 - 09:19 AM

Got mine 3 days ago.  What was more disturbing though, I got a maintenance service needed announcement from my dealer on....

 

 

 

 

The Flex!   :( 


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#32 OFFLINE   tr7driver

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Posted 26 November 2014 - 11:06 AM

I got one letter that listed both my FFH and my C-max.  Glad to see Ford save trees and postage.


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#33 OFFLINE   LEM

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Posted 23 February 2015 - 02:20 PM

Do you guys have an update about 14S21?

I got the letter back in November, but I haven't gotten anything else since then telling me that the parts are now available.

I got the Airbag warning light only one time but it never happened again.

 

I was planning to do this along 14E02.


Edited by LEM, 23 February 2015 - 02:21 PM.


#34 OFFLINE   corncobs

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Posted 23 February 2015 - 02:28 PM

When I brought mine in to get this along with other things taken car of my service adviser didn't give me much hope that this would get done.

Most likely they are still checking / producing modules so they have enough before they eventually all go bad.
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#35 OFFLINE   murphy

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Posted 23 February 2015 - 02:40 PM

The letter said that parts would be available in the 3rd quarter of 2015 and you will receive another letter when that time comes.


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#36 OFFLINE   LEM

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Posted 23 February 2015 - 03:19 PM

Thanks. I will wait then.



#37 OFFLINE   hybridbear

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Posted 23 February 2015 - 03:43 PM

Do you guys have an update about 14S21?

I got the letter back in November, but I haven't gotten anything else since then telling me that the parts are now available.

I got the Airbag warning light only one time but it never happened again.

 

I was planning to do this along 14E02.

I'd keep waiting until you can get both done at once. However, if you take your car to the dealer for anything (such as an oil change) they should do 14E02 automatically since it is an emissions recall. This happened to us. Our car happened to be at the dealer the day that 14E02 came out and they wouldn't let the car leave until they had done that update since it was an emissions recall.


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#38 OFFLINE   FordService

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Posted 24 February 2015 - 11:29 AM

Do you guys have an update about 14S21?

I got the letter back in November, but I haven't gotten anything else since then telling me that the parts are now available.

I got the Airbag warning light only one time but it never happened again.

 

I was planning to do this along 14E02.

When you head in to have these taken care of, please let me know. I'll check out some additional assistance.

 

Meagan


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#39 OFFLINE   LEM

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Posted 24 February 2015 - 11:33 AM

I will. Thanks, Meagan.



#40 OFFLINE   FordService

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Posted 25 February 2015 - 11:07 AM

I will. Thanks, Meagan.

No problem. :) I'll keep an eye out.

 

Meagan






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