I bought my car used in April (it's a 2013). The bad smell from the a/c I thought was from the cabin air filter so I took it in for 20K service (which includes the filter). They said that the filter was not causing the smell and they would order parts and call me in 2 weeks to install. 3 weeks later, I called to see if the parts were in and was told there was no record of any parts ordered for my car and that I could check with the service manager the next day and set a time to have deodorizer liquid run through my system. I spoke with the service Mgr the next day and he said that they DID have parts there, but wouldn't know which ones they needed until they took the car apart. I dropped my car off the following business day for what I was told would be a 6-7 hour job. It was ready 2 days later (they also reprogrammed the power train control module and possibly replaced the steering gear bolt). The paperwork says they performed TSB 412-0 with odor treatment. The only parts used were deodorizer and a filter. Can I take it back and demand that they replace the housing as stated in the TSB 14-0099, or is TSB 412-0 the new fix? I hate to have that awful smell come back later.
Hi, welcome to the Forum!
If the odor treatment works, fine - if not, you might need some help working with your Dealer. The musty odor has to be obvious to the Service Advisor.
Send a Personal Message (PM) to Meagan, our on-site Ford Customer Service Rep here: http://fordfusionhyb...05-fordservice/
Whatever you do don't delay past the 3 year/36 month Ford Warranty, after that Ford won't fix it.