Texasota Report post Posted July 18, 2014 One of the best things you can do to have a good experience with your service department is meet face to face with the service manager (and the techs also) and avoid creating a hostile adversarial relationship. My service department has gone out of their way to make things right. Anyone that has ever worked in a customer support role (like a car dealer service department) knows that, by the nature of the job, you only hear about problems from customers who are frequently unhappy and sometimes hostile. You rarely hear from a happy customer. If you have a good experience with your service department let them know. A few seconds to send an e-mail or a phone call goes a long way to creating a good working relationship and greasing the skids for that next service appointment that will likely be needed sometime in the future. 1 acdii reacted to this Quote Share this post Link to post Share on other sites
acdii Report post Posted July 18, 2014 Me and both SA at my dealership are on a first name basis. I call to talk to them and they know me. They also know I take good care of my cars so if I have a complaint its legit. Quote Share this post Link to post Share on other sites