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Cross Traffic System Fault


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172 replies to this topic

#161 OFFLINE   fpliptak

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Posted 09 April 2016 - 09:31 PM

Well, it is over, at least the car has been replaced.  My wife and I dropped off the Fusion Energi at the dealership yesterday and drove the 2016 Lincoln MKZ Hybrid home.  Ford bought the Fusion back and replaced it with the new MKZ.  There are still some sketchy parts to what went down.  It seems that Ford went out of its way to never admit to the car being a Lemon.  In fact I was told it "was not under the lemon law" but just a buy-back.  I still have a couple of open items (at least in my mind).  There were a couple of items that were supposed to be reimbursed (according to Connecticut's Lemon Law) that Ford did not cover even though I supplied receipts for the items.  The dealership tried to contact the Ford Re-Acquired Vehicle Team but they did not answer the call and also did not return the call within an hour.  Because of this the dealership said they would eat the cost of the extra keys I had purchased for the Energi and I would contact the RAV Team with my other complaints/concerns.  It seems to me that Ford did everything it could to avoid the association with the Lemon Law.  Connecticut is very specific about what happens to both the vehicle and the title associated with a vehicle that is determined to be a Lemon. 

 

For some reason I cannot paste into the Reply area so I have attached a document outlining what has to be done after a vehicle is deemed a Lemon in CT:

 

Because of the requirements, I believe Ford did not want to go through the arbitration process and just repurchased the car.

 

There are still some things I intend to do to get back the additional items Ford did not address (even though I supplied receipts multiple times).

 

The GREAT NEWS is that I have a new 2016 Lincoln MKZ Hybrid in the garage!

Attached Files


204854.png
 
204859.png
 
2016 Lincoln MKZ Hybrid - Platinum Dune Metallic (Hers) 
2013 Fusion Energi SE - Ice Storm / Sand (Hers) - Repurchased by Ford 08-April-2016 for full sticker price plus options
2010 Milan Hybrid Premier Silver / Medium Light Stone (Mine)
2006 Milan Premier Titanium Grey / Charcoal (Ours)
 
 








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#162 OFFLINE   cjn-md

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Posted 11 April 2016 - 12:34 PM

Congratulations on the new Lincoln. You held out and beat them down to "do the right thing" or at least Ford's idea of what this is.

I hope you enjoy your new ride as much as I enjoy mine.
All the best, Charlie


Current: 2014 Lincoln MKZh Tuxedo Black - Purchased 5/2014 - PERFECT so far!, and going strong  - 44.5 MPG Lifetime -  55,000 miles 04/1/2016

Previous: 2014 Ford Fusion Ice Storm - Purchased 8/2013, first repair event @ 360 mile, 6 repairs with 80 total days in the shop, repurchase completed 6/2014

 


#163 OFFLINE   KandB

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Posted 23 July 2016 - 10:23 AM

I originally posted this under '2013-2016 Fusion Hybrid' and then I found this topic.  My heart sank when I read this.  Below is what I posted.

--------------------------------------------------

I'm new to the forum and this is my first Ford since my father's Galaxy 500 back in the 1960s.  I'm looking for anyone's thoughts on a continuing error with my 2016 Fusion Hybrid.   It has 2400 miles on it; we (my wife & I) bought it in May and the car had been on the dealer's lot since early December.  The car is great with this one large exception.  

At 639 miles, I got an on-dash error, "Cross Traffic System Fault" and the Vehicle Health Report showed "The Blind Spot Information System (BLIS)/Cross Traffic Alert (CTA) system has detected a fault."  I chose to ignore it as a fluke.

At 1867 miles (3 weeks later), it repeated on the dash and the Vehicle Health Report.  The report also said I had an urgent Brake System alert, "…low brake fluid level or a brake system malfunction has been detected."  This time, it went to the dealer and they traced the brake error to a low battery which they replaced under warranty (the LVB based on the part number but the service rep thought it was the HVB at the time).

Two weeks later, July 15, at 2155 miles, the "Cross Traffic System Fault" is back on the dash and the VHR.  It went back to the dealer.  They could not reproduce the error nor pull any codes.  They contacted Ford but were unable to make any progress, stating that they couldn't isolate it without a code.  They aren't saying the alert is false (I gave pics of the message on the dash & the VHRs to show that it happened) but they can't trace it.

So the plan for the moment is to head back to the dealer the next time it happens, keep the car on, and have them pull codes.  That's not much of a plan considering that it may not happen during business hours, etc.  (I'll also spring for an OBD scanner to keep in the car.)

So here I am posting to the forum… any similar experiences?  And wisdom to share?  I'm not gonna let this go since it will affect future value of the car and I'll never trust the BLIS or cross-traffic alert system until it is fixed.


 Thanks, anyone.



#164 OFFLINE   Automate

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Posted 23 July 2016 - 01:05 PM

I'll also spring for an OBD scanner to keep in the car.

 

Make sure you get one that can read the MSCAN bus.  This post shows which bus the modules are on

http://forscan.org/f...it=hybrid#p8536

and the Obstacle Detection Modules are on the MSCAN

 

You can go with a cheap scanner with a mechanical switch but I would get a OBDLink MX.


Edited by Automate, 23 July 2016 - 01:11 PM.


#165 OFFLINE   murphy

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Posted 23 July 2016 - 02:43 PM

When you run a VHR make sure that the parking brake is released.  If the red brake light indicator is on when the VHR is run you will get all kinds of dire warnings about the braking system.



#166 OFFLINE   KandB

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Posted 23 July 2016 - 08:58 PM

Thanks, Automate.   I had found Forscan and Torque, as well as the OBDLink MX.  Problem was that I made little headway figuring out which unit was good enough without being overpriced.  So now I know the OBDLink MX works, so I've ordered it from Amazon.

 

And thanks, Murphy - that's a good bit of information.   I truly don't know if the parking brake was on or off when I had the brake failure on the VHR.



#167 OFFLINE   fpliptak

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Posted 24 July 2016 - 08:42 PM

KandB,  I am sorry to hear about the errors you have been seeing as regards the Cross Traffic System Fault.  My advice to you is to use a cell-phone or cheap digital camera and take a picture each and every time the fault shows up.  I am convinced that if I had not done that I would still be fighting with Ford over the issue.  Also in my favor was the Connecticut Lemon Law, which Ford avoided by not going to arbitration.  Ford came very close to meeting the law but since they bought the car back without arbitration and the state being involved the title for the vehicle was not marked "Lemon" as per the CT state law.  I am 99.99% certain that the car is currently sitting on a Ford dealer's lot outside of Boston Massachusetts waiting to be sold.  And I would bet that if/when the car is sold the new owner will not be informed about the issues.  I was tempted to get a CarFax report on the car to see if it had the information about the Cross Traffic Fault but did not want to waste my money.

 

Again, KandB document each and every fault that shows up, it will help you force Ford's hand on fixing or replacing the car.


204854.png
 
204859.png
 
2016 Lincoln MKZ Hybrid - Platinum Dune Metallic (Hers) 
2013 Fusion Energi SE - Ice Storm / Sand (Hers) - Repurchased by Ford 08-April-2016 for full sticker price plus options
2010 Milan Hybrid Premier Silver / Medium Light Stone (Mine)
2006 Milan Premier Titanium Grey / Charcoal (Ours)
 
 


#168 OFFLINE   cjn-md

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Posted 25 July 2016 - 06:47 AM

KandB, Sorry to hear this is happened to you as well.
I agree the "fpliptak" you need to document each occurrence and be sure that you capture the mileage in the photo.
Please look up the lemon laws in your state to be sure you fully understand them and MEET the requirements in either repair attempts and/or days in the shop.
Be sure that the explanation if the issue is exact each time so the problem is listing in the service system the same and does not appear to be a "different" issue.

Please note that taking it in for a code read is not  a service event unless they try to repair something. This is one fact I learned as I was taking me car in to have the code read each time the failure occurred as the dealer was on my way home each day. Knowing this now I would suggest you request they add a statement to the service record that repairs cannot be performed at this time do to lack of knowledge of root cause. Should you need arbitration this might help your case as well as this becomes part of the officall record.
If you PM me I will send you my VIN number so the service department can look up my car to see what they are up against.

Finally you should contact FORD customer care to open a case for you on the issue. The ealier the better so all the data is collected and so it can be escalated up FORD's food chain.
You must be your own advocate on this as FORD will not do the right thing unless they understand you are not going away and will not give up.

 

Charlie


Edited by cjn-md, 25 July 2016 - 10:36 AM.

Current: 2014 Lincoln MKZh Tuxedo Black - Purchased 5/2014 - PERFECT so far!, and going strong  - 44.5 MPG Lifetime -  55,000 miles 04/1/2016

Previous: 2014 Ford Fusion Ice Storm - Purchased 8/2013, first repair event @ 360 mile, 6 repairs with 80 total days in the shop, repurchase completed 6/2014

 


#169 OFFLINE   Automate

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Posted 25 July 2016 - 07:58 AM

Thanks, Automate.   I had found Forscan and Torque, as well as the OBDLink MX.  Problem was that I made little headway figuring out which unit was good enough without being overpriced.  So now I know the OBDLink MX works, so I've ordered it from Amazon.

Torque Pro is good for creating custom dashboards but for troubleshooting problems FORScan is the way to go.  Torque does not even check the MSCAN bus so it would never see the actual errors you are having.



#170 OFFLINE   KandB

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Posted 25 July 2016 - 08:31 PM

Automate - good to know!  I won't bother with Torque.  The scanner is due tomorrow.  I'm new to OBD scanners... I assume it is OK to plug it in while the car is running.  Right?

 

fliptalk and Charlie - Thanks to both of you.   I have photos of every dashboard alert (except the first one) and VHRs to back it up.  I also have the service paperwork for each visit and a log of events, visits, and discussions.  All of that is on paper and electronic (including scanned images of the paper)... so my doc is current and as complete as possible.   I've got a copy of the Colorado lemon law and have review that so I know where we stand there.   Colorado calls for 30 business days out of service or 4 visits for the same defect.  I'm only at a couple of days out of service but we have 2 documented visits to the dealer at this point.

 

I haven't opened the Ford case yet but it is apparent that I need to do so.   Charlie, I'll PM you but my daughter just rang the doorbell so I have to run.

 

I really appreciate you folks!



#171 OFFLINE   murphy

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Posted 26 July 2016 - 05:09 AM

The OBD scanner must be removed to be able to run a VHR.



#172 OFFLINE   Tim Stone

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Posted 24 August 2016 - 10:18 PM

I have read many of the comments here, and everything focuses on a sensor fault, or cabling problem.  I'm thinking it may be a software issue.

 

I had this problem occur last weekend.  Like so many others, I was in freeway traffic, and some of the people out there were rather crazy.  The driver in front of me slowed, but I was able to do likewise and that would not normally be an issue.  However, the car behind me was a few seconds longer and closed the distance between our vehicles.  Behind him was another erratic driver who swung ride to the right ( onto the shoulder ), and then wide to the left ( almost colliding with a car to his side ). 

 

With this serious of events, the collision alert system kicked in ( but I was well in control so no actual impacts ), and when I looked down, the cross traffic system fault displayed.  I pressed the OK button on the left display and the message went away.  Thereafter, with about 200 miles of driving in similar conditions, there were no problems.

 

Each one of the sensors triggers a software event.  With multiple events occurring at the same time, my feeling is that the software isn't exactly sure what is the actual threat, and provides this alert.  In other words, perhaps a multiple of sensed inputs confuses the software as written.

 

To fix this, Ford should take a serious look at the software controlling this alert system ( or maybe they already resolved it with changes in newer packages ) and then provide an update to owners.

 

If I'm right, it is relatively easy to resolve this at a cost far less than taking back vehicles.

 

Tim



#173 OFFLINE   fpliptak

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Posted 25 September 2016 - 10:41 PM

Well it seems that my former vehicle has left the auction site in Massachusetts and is now at Zeck Ford in Leavenworth, Kansas.  Verified by VIN.  The auction site did note that the vehicle as a manufacturer buyback to the buyer.  Also, CarFax also lists that the seller disclosed the Mfg buyback but the dealership (and CarFax)

 

AutoCheck has it listed a "No Manufacturer buyback/lemon title record"

 

CarFax has a red triangle at the top with an exclamation point with " Reacquired by manufacturer"  BUT the title section indicates the title is clean (no lemon / no reacquire) but right under that there is another red triangle with an exclamation point with "This vehicle was listed at auction as a manufacturer buyback vehicle.  This information was disclosed by the seller at time of sale."

 

I was told by a Ford dealer salesman that Ford does mark the tile of reacquired vehicles and notes whether the problem(s) has/have been corrected.  This does not seem to be the case (at least according to both AutoCheck and CarFax).

 

At least the fact that it was a buyback is on the CarFax report but the number of visits to the dealership for repair is NOT listed on the CarFax or AutoCheck reports.

 

Would anyone from Ford care to comment on why the vehicle is back on the market without fair warning to the next owner?  I am convinced the problem was temperature related and the last I knew it could get pretty cold in Kansas.


204854.png
 
204859.png
 
2016 Lincoln MKZ Hybrid - Platinum Dune Metallic (Hers) 
2013 Fusion Energi SE - Ice Storm / Sand (Hers) - Repurchased by Ford 08-April-2016 for full sticker price plus options
2010 Milan Hybrid Premier Silver / Medium Light Stone (Mine)
2006 Milan Premier Titanium Grey / Charcoal (Ours)
 
 





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