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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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TSB 13-5-24 TING/POP/CLICK-TYPE NOISE - FRONT HALFSHAFT


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27 replies to this topic

#1 OFFLINE   acdii

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Posted 06 August 2013 - 03:38 PM

I dont know how this one got missed. 

 

http://www.fordservi...tsb13-05-24.htm


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#2 OFFLINE   neod192

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Posted 06 August 2013 - 03:57 PM

We all know about it already  :shift:


2013 Fusion Hybrid Titanium << -- click for the picture gallery

 

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#3 OFFLINE   jeff_h

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Posted 06 August 2013 - 04:01 PM

Washer kits are on order for both sides, hope they arrive soon as the left side seems to be getting a bit more prominent.


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#4 OFFLINE   hermans

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Posted 06 August 2013 - 04:03 PM

I don't know how you can tell which side is worse. I listened to mine for 4000 miles before it got fixed and I could never tell.


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#5 OFFLINE   Riggo

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Posted 06 August 2013 - 09:23 PM

This isn't what I hear sometimes when I am driving with my windows open and can hear it echoing off the curb or car next to me is it? Sometimes I hear what sounds like a rock in my tire.. Tick-tick-tick-tick.. In very fast succession. Maybe it is just a rock in my tire tread.

#6 OFFLINE   jeff_h

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Posted 07 August 2013 - 06:37 AM

This isn't what I hear sometimes when I am driving with my windows open and can hear it echoing off the curb or car next to me is it? Sometimes I hear what sounds like a rock in my tire.. Tick-tick-tick-tick.. In very fast succession. Maybe it is just a rock in my tire tread.

 

Actually I think that's probably a rock making the sound, I've notice that these tires tend to hold onto rocks and have gotten the tick-tick-tick-tick many times.  When I pulled off the back wheel to test the spare wheel/tire that I'd bought from tirerack, I took a blunt screwdriver and pried out the rocks, there sure were a lot of them.

 

 

Updated - Got the TSB fix today, no more clicking!


Edited by jeff_h, 09 August 2013 - 05:21 PM.

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#7 OFFLINE   smr2112

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Posted 16 August 2013 - 12:30 PM

I too thought it was a rock, I examinedthe tire closely and found a few small rocks, removed them and no difference.

My sound is mild but still there as always, hasn't changed much.

 

I am going on 2 months now waiting for the parts, but I went on Twitter and pinged @FordService to get it escalated

to a regional customer service manager (where the heck are my thrust washers!) - my dealer says he is waiting on at least

8 sets.  So the CSM is investigating with the dealer and says she will try and get a clear answer and speed things up.

 

I made it clear to her that lots of people on these forums are still waiting on these parts, what's the deal?  So that

was a welcome phone call from Ford at least.  My dealer told me that there are only 100 of these in the US, which

I find hard to believe.  I think the number is more like 3 or 4 of them....

 

It may be (she tells me) that the dealership did not source the parts right.  How that's possible, I don't know but they

are only waiting on the washers at this point.


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#8 OFFLINE   hermans

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Posted 16 August 2013 - 12:39 PM

I too thought it was a rock, I examinedthe tire closely and found a few small rocks, removed them and no difference.

My sound is mild but still there as always, hasn't changed much.

 

I am going on 2 months now waiting for the parts, but I went on Twitter and pinged @FordService to get it escalated

to a regional customer service manager (where the heck are my thrust washers!) - my dealer says he is waiting on at least

8 sets.  So the CSM is investigating with the dealer and says she will try and get a clear answer and speed things up.

 

I made it clear to her that lots of people on these forums are still waiting on these parts, what's the deal?  So that

was a welcome phone call from Ford at least.  My dealer told me that there are only 100 of these in the US, which

I find hard to believe.  I think the number is more like 3 or 4 of them....

 

It may be (she tells me) that the dealership did not source the parts right.  How that's possible, I don't know but they

are only waiting on the washers at this point.

When I was trying to get mine fixed there were dealers that had received the parts, but had not entered them into their inventory. They were holding onto them so their customer's cars could be fixed. My dealer was told the other dealers didn't have any. So, I went to the other dealers and was told they had them on the self, but would not send them out to other dealers.

 

Ratbastards......


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#9 OFFLINE   arob

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Posted 20 August 2013 - 03:38 PM

I dont know how this one got missed. 

 

http://www.fordservi...tsb13-05-24.htm

 

Thanks acdii, I have been wondering if that popping was "normal". I am heading back to the shop for the fuel system recall, and the hybrid module recalibration on Friday (too bad I was in two weeks ago for regular service). I will see if they can slip this in as well... 



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#10 OFFLINE   13FFH

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Posted 26 August 2013 - 01:12 PM

Had this done this morning along with the PCM update. Oh how sweet the silence is!


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#11 OFFLINE   arob

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Posted 26 August 2013 - 03:58 PM

Well, apparently dealers don't stock the parts for this. Too bad... means a third trip to the dealer in a month. Looking forward to the sweet sound of silence!



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#12 OFFLINE   arob

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Posted 27 September 2013 - 04:09 PM

Dealer claims parts on backorder, won't be delivered until December... Now that is what I call customer service! NOT!!!



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#13 OFFLINE   MTGilby

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Posted 25 June 2014 - 02:04 PM

Hi,

It's been awhile.  I am trying to get my dealer to do this tsb, had it in last fall and now today.  The noise is intermittent and so my service advisor claims if they (the service advisor or mechanic) cannot verify hearing the noise, they will not do the work as ford won't reimburse them without verification.  Is this for real, or is my service guy giving me the run around?

Ken



#14 OFFLINE   FordService

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Posted 25 June 2014 - 02:58 PM

Hi,

It's been awhile.  I am trying to get my dealer to do this tsb, had it in last fall and now today.  The noise is intermittent and so my service advisor claims if they (the service advisor or mechanic) cannot verify hearing the noise, they will not do the work as ford won't reimburse them without verification.  Is this for real, or is my service guy giving me the run around?

Ken

 

Ken,

 

Send me a PM with your name, phone number, VIN, mileage, and dealer info. I'll take a look for you.

 

Ashley



#15 OFFLINE   MTGilby

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Posted 29 June 2014 - 11:54 AM

Ashley,

I was a little grumpy with the service advisor, and he must have got motivated, they fixed it.  When I picked up the car I  asked if he or the mechanic heard it they said no, but they looked up on Oasis and found my car eligible so they fixed it.  I guess persistence and grumpiness works. 

Thanks again for being willing to help.

Ken



#16 OFFLINE   GrayStrider

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Posted 21 July 2015 - 04:25 PM

Is this a trsnsmission issue? I have a job 1 2013 FFH which got a new transmission at 49K miles. Just passed 60K miles today. On a roadtrip and noticed a clicking sound when accelerating after stopping for a fill-up. Sounds like issue reported on TSB 13-5-24. Suggestions?

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#17 OFFLINE   GrySql

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Posted 21 July 2015 - 04:55 PM

Is this a trsnsmission issue? I have a job 1 2013 FFH which got a new transmission at 49K miles. Just passed 60K miles today. On a roadtrip and noticed a clicking sound when accelerating after stopping for a fill-up. Sounds like issue reported on TSB 13-5-24. Suggestions?

This isn't an eCVT issue, it's the front axles (half shafts), a shim is added to take up the slack that shouldn't be there.

See the pictures. 

The Dealer should have the parts and it's a 1 hour job for both half shafts.

If I remember correctly you don't have the ESP Warranty so they may ask you to pay for it.

Contact our Ford Service Rep for some help and advice.

 

ISSUE

Some 2013 Fusion, Fusion Hybrid and Fusion Energi vehicles may exhibit a noise that could be described as a ting, pop or click-type noise from the front wheel area when accelerating from a stop or when shifting between drive/reverse and reverse/drive.

 

Attached File  Screen Shot 2015-07-21 at 2.49.54 PM.png   239.65KB   3 downloads

 

Attached File  tsb13-05-24.pdf   1.82MB   10 downloads


Edited by GrySql, 21 July 2015 - 04:58 PM.

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#18 OFFLINE   FordService

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Posted 24 July 2015 - 10:06 AM

Is this a trsnsmission issue? I have a job 1 2013 FFH which got a new transmission at 49K miles. Just passed 60K miles today. On a roadtrip and noticed a clicking sound when accelerating after stopping for a fill-up...

 

It sounds like it's time to make an appointment at your dealership, GrayStrider. Once they've had the chance to look things over, I'll be able to investigate some options to assist. Keep me in the loop.

 

Crystal


Edited by FordService, 24 July 2015 - 10:06 AM.


#19 OFFLINE   GrayStrider

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Posted 26 July 2015 - 05:02 PM

Stopped in at Ford dealership in Roseburg, OR and they diagnosed the same (TSB 13-5-24). No parts but told ok to drive. Called Tony, my service rep at Raceway Ford in Riverside, CA and asked him to get parts ordered. We'll be back from vacation early next week. Hoping this doesn't cost a ton.

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#20 OFFLINE   GrayStrider

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Posted 26 July 2015 - 05:05 PM

Thank you, Crystal!

 
It sounds like it's time to make an appointment at your dealership, GrayStrider. Once they've had the chance to look things over, I'll be able to investigate some options to assist. Keep me in the loop.
 
Crystal


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