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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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Cracking noise FIX


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97 replies to this topic

#21 OFFLINE   jeff_h

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Posted 24 May 2013 - 08:23 AM

I was at my dealer today for an oil change. I downloaded the TSB 13-5-24 to my iPad and showed it to my Service Advisor. He looked it up and ordered parts for the "FIX". Said the parts were on back order, delivery date,?. Soon I hope.

 

I went to dealer this morning for state inspection on wife's Energi (was bought out of state so needed a VA inspection)... once I got her car checked in, went to parts department and showed them the TSB and asked them to look up the parts listed, he did and did not have any of them in stock - said he could order them but would need to be connected with a work order, I said OK will deal with that in the coming weeks.


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#22 OFFLINE   kuzzi

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Posted 24 May 2013 - 08:37 AM

This was posted 8 days before our vehicles.

 

http://www.fordservi...tsb13-05-14.htm

 

For various other vehicles experiencing the same issue.

 

Edit: Fixed my maths - 8 days

 

It looks like this part for the Flex and other vehicles uses Nylon or PTFE (for wear?) whereas the Fusion washer is just a metal thrust washer.


Edited by kuzzi, 24 May 2013 - 08:43 AM.


#23 OFFLINE   acdii

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Posted 24 May 2013 - 08:43 AM

Awman, now I am going to be listening to odd sounds from the front of my Flex! Gee thanks a lot for posting that TSB! grrrr


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#24 OFFLINE   kuzzi

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Posted 24 May 2013 - 09:07 AM

If you don't want to wait. I'm going to put the Fuzzi up on the ramps when I get home to see if I have these magical devices installed.

 

http://www.mcmaster....washers/=mw0ury



#25 OFFLINE   GrySql

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Posted 24 May 2013 - 09:54 AM

Speaking of wheels staying on (as well as getting 'em off), when service is complete I'd ask them to use a torque wrench (not impact driver) to torque the wheel lugs to spec. Also, IME loose wheels made a "popping/clicking" sound. 

What's an IME?


The Time Machine....
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Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#26 OFFLINE   kuzzi

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Posted 24 May 2013 - 09:57 AM

What's an IME?

I think it means "In my experience"

 

Not sure though as IME, I only know oil/gas acronyms.



#27 OFFLINE   elle

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Posted 24 May 2013 - 10:00 AM

Elle, this 'Fix' thread to end all the confusion is getting confusing!

Ford says that our FFH's need a 'Thrust Washer' for the Fix, we now find out the Dealers cannot even obtain them, then if installed they may not solve the problem.

 

Looks like you're going to have to start a 'Fixed the Fix' Topic when Ford, once again, finds the Final Fix.

That's a lot of 'F's.

 

Maybe driving slowly, hybrid style, has more benefits than just good mpg's.  The wheels might stay on longer….  :fear:

 

Oh, I get it now.  There's a fix, and after that you need a fix for the fix.  


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#28 OFFLINE   lmp180psu

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Posted 24 May 2013 - 12:02 PM

Just called my dealer about the TSB and he has put my request in to have the part ordered and like was said above, the part is not available to dealers yet. He said it might be toward the end of June, but put in a "Warranty Emergency Order" to see if that will help expedite things at all.

What is it was Ford and part suppliers...yikes!

2013 Ford Fusion SE Hybrid

  • Ruby Red Metallic

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Ordered: 10/26/12

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#29 OFFLINE   neod192

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Posted 24 May 2013 - 12:19 PM

Meh, I called my dealer to have them order the part and they want to have a technician verify that it's needed for my car before they order it ... The guy I usually deal with is out sick today, so they'll call me on Tuesday to set up an appt ...


2013 Fusion Hybrid Titanium << -- click for the picture gallery

 

- Deep Impact Blue

- 18" Polished Face with Flash Greay-Painted Pockets Wheels

- Moonroof with Universal Garage Door Opener

- Driver Assist Package

- Voice-Activated Navigation

- Active Park Assist with Forward Sensing System

- Adaptive Cruise Control

 

Ordered: 11/19/12 | VIN Assigned: 2/28/13 | Build Date: 3/21/13 | ETA: 4/6/13 | Delivery Date: April 5th, 2013 !!!

 

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#30 OFFLINE   hybridbear

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Posted 24 May 2013 - 12:35 PM

Talked to my dealer this morning. He says that they cannot order this part because the part # on the TSB for the thrust washer doesn't exist in their parts ordering system yet...


Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

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2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#31 OFFLINE   elle

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Posted 24 May 2013 - 01:50 PM

LOL!  I guess we're way ahead of ourselves, as usual.  



#32 OFFLINE   acdii

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Posted 24 May 2013 - 01:54 PM

So along with the missing shifter, looks like they also forgot to install the thrust washer/shim. hmmmmm


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#33 OFFLINE   GrySql

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Posted 24 May 2013 - 04:05 PM

Talked to my dealer this morning. He says that they cannot order this part because the part # on the TSB for the thrust washer doesn't exist in their parts ordering system yet...

There is something wrong here.

So far every other contacted Dealer, including mine, says the part is on backorder, yours says the part doesn't exist.


Edited by GrySql, 24 May 2013 - 04:05 PM.

The Time Machine....
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Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#34 OFFLINE   topguy150

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Posted 25 May 2013 - 07:34 AM

Huh?  I'm so confused.  Is this, or is this not, a fix for the clicking problem?  I sent this to my dealer and have not yet heard anything back.  Will follow up in a day or two.  

I have a 2013 hybrid built in Nov, 2012 that HAD the same noise. I had a warning light come on telling me I had a plb and to take it to the dealer. The Dealer said they replaced a cooling pump for the hybrid system. Guess what.... The CLICKING noise stopped. I was surprise, the dealer was surprised and at 5000 miles still no clicking noise.



#35 OFFLINE   GrySql

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Posted 25 May 2013 - 12:04 PM

I have a 2013 hybrid built in Nov, 2012 that HAD the same noise. I had a warning light come on telling me I had a plb and to take it to the dealer. The Dealer said they replaced a cooling pump for the hybrid system. Guess what.... The CLICKING noise stopped. I was surprise, the dealer was surprised and at 5000 miles still no clicking noise.

I believe you posted this once before - if you would be so kind we need specific data so we can forward this to our Dealers.

The Dealer that did the Warranty work is supposed to supply you with a paperwork receipt showing all the work done on every instance of repair to your car.

It would be great if you could supply us with the actual info about your repair from your work receipt.

 

1. What Warning Light Alert was your dash showing?

2. What work was performed on your Work Receipt from the dealer?

3. Did they do more repairs than just the cooling pump?

 

Ford Engineering is concentrating on the axles/hubs/suspension and a cooling pump is a far cry from that area. 

This would be very interesting to pin down.

The noise my car makes is repeatable every time I accelerate or brake, it doesn't happen at any other time.


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The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#36 OFFLINE   hybridbear

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Posted 25 May 2013 - 03:23 PM

There is something wrong here.

So far every other contacted Dealer, including mine, says the part is on backorder, yours says the part doesn't exist.

I agree! My Service Advisor said he would investigate and call me on Tuesday. We'll see what he says and I'll update everyone next week. For the owners who have had success getting their dealer to order the part I'd like to know how the dealer managed to order it.


Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#37 OFFLINE   elle

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Posted 25 May 2013 - 04:03 PM

I believe you posted this once before - if you would be so kind we need specific data so we can forward this to our Dealers.

The Dealer that did the Warranty work is supposed to supply you with a paperwork receipt showing all the work done on every instance of repair to your car.

It would be great if you could supply us with the actual info about your repair from your work receipt.

 

1. What Warning Light Alert was your dash showing?

2. What work was performed on your Work Receipt from the dealer?

3. Did they do more repairs than just the cooling pump?

 

Ford Engineering is concentrating on the axles/hubs/suspension and a cooling pump is a far cry from that area. 

This would be very interesting to pin down.

The noise my car makes is repeatable every time I accelerate or brake, it doesn't happen at any other time.

 

I'm going to guess this was an entirely different clicking noise.  



#38 OFFLINE   neod192

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Posted 28 May 2013 - 01:10 PM

I agree! My Service Advisor said he would investigate and call me on Tuesday. We'll see what he says and I'll update everyone next week. For the owners who have had success getting their dealer to order the part I'd like to know how the dealer managed to order it.

Curious to hear what they say when they call back. I called my parts department and had them check that part # (DG9Z-7G273-B) and it's not in their system either ...


2013 Fusion Hybrid Titanium << -- click for the picture gallery

 

- Deep Impact Blue

- 18" Polished Face with Flash Greay-Painted Pockets Wheels

- Moonroof with Universal Garage Door Opener

- Driver Assist Package

- Voice-Activated Navigation

- Active Park Assist with Forward Sensing System

- Adaptive Cruise Control

 

Ordered: 11/19/12 | VIN Assigned: 2/28/13 | Build Date: 3/21/13 | ETA: 4/6/13 | Delivery Date: April 5th, 2013 !!!

 

196622.png


#39 OFFLINE   expresspotato

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Posted 28 May 2013 - 01:16 PM

Went to the dealer today with the TSB in hand. All 5 or so parts were ordered, all in stock except the thrust washer...



#40 OFFLINE   neod192

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Posted 28 May 2013 - 01:43 PM

Went to the dealer today with the TSB in hand. All 5 or so parts were ordered, all in stock except the thrust washer...

I thought they just need to add the thrust washer. Are they replacing the other parts listed on the TSB?


2013 Fusion Hybrid Titanium << -- click for the picture gallery

 

- Deep Impact Blue

- 18" Polished Face with Flash Greay-Painted Pockets Wheels

- Moonroof with Universal Garage Door Opener

- Driver Assist Package

- Voice-Activated Navigation

- Active Park Assist with Forward Sensing System

- Adaptive Cruise Control

 

Ordered: 11/19/12 | VIN Assigned: 2/28/13 | Build Date: 3/21/13 | ETA: 4/6/13 | Delivery Date: April 5th, 2013 !!!

 

196622.png





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