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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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Topic..Heated seats and steering below 20 degrees.

A lot of issues

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2 replies to this topic

#1 OFFLINE   FUSION665TANK

FUSION665TANK

    New Member

  • Fusion Hybrid Member
  • 13 posts
  • Region:U.S. Great Lakes
  • Location:Indiana
  • Current Vehicle:2017 Ford Fusion Hybrid Titanium
  • My Hybrid's Year:2017

Posted 11 December 2017 - 04:53 PM

Ok, I noticed that seats and steering wheel do not kick on with remote start. Yes all settings are switched to Auto even climate control. I even tried setting climate control to last setting. No go. Now that being mentioned... 
 
This passed month.. I have experienced shift dial being hard to turn at times , car lunging forward when put in reverse. Then started flashing 3 times when put into reverse and kicking back into park(this is happening more frequently as time goes on). 
 
This passed Friday, I filled car up at gas station, left it running locked the doors. I came back out of store after 10 minutes, got into car, and had a big red square with triangle stating message," pull over safely now." I hit ok and noticed small triangle next to total mileage. Put car into drive , pulled out onto road and noticed car still in EV. I pushed pedal to the floor and nothing. EV pegged out and it would not engage gas engine. Did this repeatedly no change. 
 
I was driving right by a ford dealership stopped went into shop and told them what was going on. They wouldn't touch it. They wouldn't even hook it up to diagnostic. I begged, all they said was they wouldn't work on it and if they would it would be 3 weeks before I could get into them. UGH! Called Dealership where I bought it explained what was going on they said hold on. Came back and said all managers were busy waited another 40 minutes and then hung up. 
 
Called another Dealership where I had bought previous fusion. They said they would have a loaner. While on phone turned car off and back on error was gone drove to them got loner left car. I received phone call that nothing could be found wrong. All they did was drive it, did manufacturer reset on sync 3 and said no error codes were found. 
 
Here is the most frustrating part: I drove car to Dealership where I bought it while the car was consistently and pulled into Service bay . Gentleman walked. I showed him what was going and he said nothing they can do right now. Asked to pull it in while acting up to diagnose it. Nope! Said two weeks before they can get it in to look at it. I told them it may not be acting up then and you see it is doing it now. Nope! 
 
so , three Dealerships and no one is willing to look at car while it is doing it. 
 
Anyone else having similar issues with stuck in EV , steering wheel, front seats not kicking with remote start, sync 3 console blacking out and freezing up. A lot of issues and no help. 

Edited by FUSION665TANK, 11 December 2017 - 06:06 PM.








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#2 OFFLINE   Waldo

Waldo

    Fusion Hybrid Addict

  • Fusion Hybrid Member
  • 1,154 posts

Posted 12 December 2017 - 08:24 AM

Sounds like a low/bad 12V battery.



#3 OFFLINE   FUSION665TANK

FUSION665TANK

    New Member

  • Fusion Hybrid Member
  • 13 posts
  • Region:U.S. Great Lakes
  • Location:Indiana
  • Current Vehicle:2017 Ford Fusion Hybrid Titanium
  • My Hybrid's Year:2017

Posted 12 December 2017 - 08:32 PM

Sounds like a low/bad 12V battery.


Wouldn't you think The Dealership Mechanic would know this too. Ironically...As I put car in reverse leaving Dealership and after mechanic stating couldn't find anything wrong it flashed three times in "R" on shift dial and kicked back into. "P". Seen what I thought was one of the shop Mechanics called him over. Put it in reverse and it did it again. He said he wasn't a mechanic he just was the one who washes and details cars. Went to get a mechanic and they said all mechanics went to lunch. At that point...I washed my hands of this Dealership. Car has 18,000 miles I called customer service reported all issues and explained all they did was master reset sync 3 drove a little and gave it a clean bill of health. I will monitor this and raise hell the next time I'm in it and. Demand car be looked at while currently act up. It is a sad state of affairs when you buy all the bells and whistles, premium extended warranty, and purchased 3 fusions and Focus in 4 years ...Treated as if not important after contract is signed. Things better change or this Never owned anything but Ford customer will shop and buy the competitors brand. If I can set in car and within 5 minutes recreate it over and over..how much time do you think they took investigating the issues.




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