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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.

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Complain to the manufacturer or not?

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2 replies to this topic

#1 OFFLINE   GrySql


    Fusion Hybrid Fanatic

  • Fusion Hybrid Member
  • 3,168 posts
  • Region:Decline
  • Location:So Cal
  • Current Vehicle:Yes
  • My Hybrid's Year:Decline

Posted 17 December 2015 - 11:26 PM

This is an interesting read.  I don't agree with all of it but it does have some interesting points.




The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15

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    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 140 posts
  • Region:Canada Quebec
  • Location:Montréal
  • Current Vehicle:2014 FFH
  • My Hybrid's Year:2014

Posted 18 December 2015 - 11:35 AM

When I worked for Ford, we had a customer who's 2013 Escape died on the highway right after leaving the dealership.

We, and the engineer at Ford, never been able to point at the problem.

My cousin was the salesman. After a month, we (the dealer) replaced the customer's vehicule with a new Escape.


Ford never refunded the dealer for the dead Escape, which is still in the parking lot, used as a ''flower pot''.


So, if communication between dealers and Ford is this hard, imagine for a regular customer.

Edited by FernMTL, 18 December 2015 - 11:39 AM.

#3 OFFLINE   hybridbear


    Fusion Hybrid Fanatic

  • Moderator
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  • 4,915 posts
  • Region:U.S. Northern Plains
  • Location:Minneapolis, MN
  • Current Vehicle:2013 Focus Electric, 2013 Fusion Energi Titanium
  • My Hybrid's Year:2013

Posted 29 December 2015 - 04:14 PM

It's a serious issue as the regen braking issue while turning problem proves.

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm



Previous Vehicles

2013 Ford Fusion Hybrid SE x2


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