murphy Report post Posted October 8, 2015 We need our Ford IV Team Rep on this... :superhero:Yoohoo, calling the Ford IV Rep... over here please.She already posted earlier in this thread saying it should work. Quote Share this post Link to post Share on other sites
GrySql Report post Posted October 9, 2015 (edited) Thanks, she knew I was gonna ask, and preempted me... ;)There still seems to be a problem though, maybe a second look would help. -BTW, mine still shows 3.6.2 as the latest update too. But my car's Sync never would update via USB, had to have the Dealer do it every time. Edited October 9, 2015 by GrySql Quote Share this post Link to post Share on other sites
JimArch Report post Posted October 9, 2015 (edited) Mine is at 3.6.2 and is NOT available for an update. Edited October 9, 2015 by JimArch Quote Share this post Link to post Share on other sites
hermans Report post Posted October 9, 2015 (edited) My Ford Owner's site says my car is up to date. I ran the version checker in my car.I uploaded the .xml file. (Note: It is in the folder on the USB stick)My Ford Owner's site still says my car is up to date but the status date is now today's date. Either the update is not for my 2013 car or the person that set up the file transfer system needs to retake programming 101. ;(You are exacrly right. I downloaded the 3.8.2 from the Ford Owner site that was still active for my 2015 Escape, eventhough I don't own it anymore. I tried to update my 13 MKZh and it wouldn't take. I took a look at IraF's post and downloaded his dropbox file for the sync update and found that the owner site download has omitted 2 files. I used IraF's download and it worked perfectly on my MKZh. Mission accomplised....thanks to IraF. The computer genius at Ford needs to go back to school. Edited October 10, 2015 by hermans Quote Share this post Link to post Share on other sites
md13ffhguy Report post Posted October 10, 2015 She already posted earlier in this thread saying it should work.Yeah, but it seems that for an awful lot of people, me included - it doesn't. Would be nice if she came back... Quote Share this post Link to post Share on other sites
md13ffhguy Report post Posted October 10, 2015 (edited) The site says my 2013 is up-to-date with version Gen2 - V3.6.2. For my wife's 2014, it's on Gen2 - V3.7.11, and the site indicates that an update, Gen2 - V3.8, is available. I downloaded the update and compared the files to those that IraF posted - same names, same file sizes. Based on hermans' and IraF's success, I'm now installing the update on my 2013.... My wife is out in her car, so I'll probably update that tomorrow. Btw, Ford - crappy site and version control you have, but I love the car and the MPGs!!! ;) Edited October 10, 2015 by md13ffhguy 2 corncobs and hybridbear reacted to this Quote Share this post Link to post Share on other sites
md13ffhguy Report post Posted October 10, 2015 Woop-Dee-Doooo! I have 3.8! Now what?? :drool: Applink for MFT??? Yeah, no. But I'm sure I'll be able to take advantage of Easier entry of destinations for China!!! :drop: What a joke this "update" was!! 2 hybridbear and GrySql reacted to this Quote Share this post Link to post Share on other sites
corncobs Report post Posted October 10, 2015 Woop-Dee-Doooo! I have 3.8! Now what?? :drool: Applink for MFT??? Yeah, no. But I'm sure I'll be able to take advantage of Easier entry of destinations for China!!! :drop: What a joke this "update" was!! Now I wanna know. Is it worth it? Any important improvements besides "Easier entry of destinations for China" Quote Share this post Link to post Share on other sites
murphy Report post Posted October 10, 2015 I submitted my information via a private message and got a reply that someone will escalate the problem and get back to me in 2-3 business days. I expect the answer to be that the update is not for 2013 cars and the announcement was in error. The next business day is next Tuesday. Quote Share this post Link to post Share on other sites
FordIVTteam Report post Posted October 10, 2015 Hey everyone, We are currently looking in to this; if you do not have V3.8 available, please send a PM with your VIN so that I can dig deeper. I hope everyone is having a great weekend. :) Whitney 1 Timewellspent reacted to this Quote Share this post Link to post Share on other sites
md13ffhguy Report post Posted October 10, 2015 Now I wanna know. Is it worth it? Any important improvements besides "Easier entry of destinations for China"For the 3.8 update, here's what my SYNC Software Update History screen on the website shows: EA5T-14D544-ADABOUT THE LATEST UPDATEThe new software update for SYNC® with MyFord Touch® systems includes all the improvements from previous updates, plus additional benefits such as:Siri® Eyes Free*:Secure, simple phone pairing:Now iPhone users can use Siri® Eyes Free with SYNC® with MyFord Touch®. With simple voice commands, SYNC® with MyFord Touch® enables you to operate the iPhone and SYNC® together. Siri® Eyes Free can be activated by pressing and holding the voice button for at least 3 seconds.Automatic reconnection:Phone pairing is now easier.If your phone disconnects, SYNC® with MyFord Touch® will automatically reconnect it.Easier entry of destinations for China:Now SYNC® with MyFord Touch® allows for easier entry of destinations.*Feature requires compatible hardware. 1 corncobs reacted to this Quote Share this post Link to post Share on other sites
md13ffhguy Report post Posted October 10, 2015 Since it states, "includes all the improvements from previous updates", I think this also provides the 3.7 updates, which us 2013 owners did not get. Since my update history does not include 3.7, I went to the update history page for my wife's 2014, and it shows that 3.7.11 included: EA5T-14D544-ABABOUT THIS SOFTWARE UPDATEThe latest SYNC® update includes all of the improvements from previous updates, plus additional benefits, such as:Language and DrivingLanguage support for UK English, EU Spanish, EU French, German, EU Portuguese, Italian, Dutch, Russian, Turkish, Swedish*, Polish*, and Australian EnglishRight-hand drive occupancy mode NavigationNavigationMap content for Europe and Australia/New Zealand regionsTraffic Message Channel (TMC) Support (Europe and other markets)Mute button added to Navigation map screenEstimated Time of Arrival instead of Time to Destination now displayed on map screenGPS Coordinate entry (Europe only)Hazard spot warningsRadioDigital Audio Broadcasting (DAB)Radio Data System (RDS) support*Only graphical text is supported for these languages. UK voice prompts are only supported with these languages. 2 GrySql and corncobs reacted to this Quote Share this post Link to post Share on other sites
hermans Report post Posted October 10, 2015 Actually you now have a choice between Estimated Time of Arrival instead of Time to Destination now on map screen. Quote Share this post Link to post Share on other sites
md13ffhguy Report post Posted October 10, 2015 I'm assuming that by going from 3.6.2 to 3.8, you also get the 3.7.11 updates, since my screen now includes a mute button on the navigation screen when a route has been entered. This now means that I can mute the nav voice with one touch, vice the two touches it previously took... :drop: Overall, wholly disappointed in these updates. A few things have been fixed or improved, but no real feature have been added. I guess I was expecting something revolutionary, like Applink for MFT. Evidently, I set the bar too high. Quote Share this post Link to post Share on other sites
md13ffhguy Report post Posted October 10, 2015 Actually you now have a choice between Estimated Time of Arrival instead of Time to Destination now on map screen. That's nice. I didn't take note of that, but I would definitely prefer ETA. I guess that will save me another touch! ;) Quote Share this post Link to post Share on other sites
md13ffhguy Report post Posted October 10, 2015 I submitted my information via a private message and got a reply that someone will escalate the problem and get back to me in 2-3 business days. I expect the answer to be that the update is not for 2013 cars and the announcement was in error. The next business day is next Tuesday.In my experience updating computers and other hardware, if an update is not meant for a particular model/version, it will usually error out or will not install properly. Sometimes, it will even turn the hardware into a brick. Since the update actually did install for at least three of us with 2013s, I'd say the problem is more likely with the software on the website, when it indicates that no update is available. This is making me wonder if the 3.7 version would have worked on my 2013, if only I had been able to download it... 1 corncobs reacted to this Quote Share this post Link to post Share on other sites
md13ffhguy Report post Posted October 10, 2015 (edited) But in the end, the benefits of these updates are barely worth the time it takes to perform them. As a matter of fact, the very slight risk that something could possibly go wrong, may outweigh those benefits. Yes, I'm a bit wound up this evening!!! :skateboard: :ohsnap: :rant2: :headspin: :censored: :angry22: :banghead: :whistling: Found more emojis, too! Edited October 10, 2015 by md13ffhguy 3 GrySql, hybridbear and corncobs reacted to this Quote Share this post Link to post Share on other sites
corncobs Report post Posted October 10, 2015 I'm assuming that by going from 3.6.2 to 3.8, you also get the 3.7.11 updates, since my screen now includes a mute button on the navigation screen when a route has been entered. This now means that I can mute the nav voice with one touch, vice the two touches it previously took... :drop: Overall, wholly disappointed in these updates. A few things have been fixed or improved, but no real feature have been added. I guess I was expecting something revolutionary, like Applink for MFT. Evidently, I set the bar too high.That bar isn't that high so your expectations should be right on. I wouldn't notice any improvements with the "two upgrades" since I don't have NAV there is no reason to request/ work on getting the 3.8 update. That's just my take on md13ffhguy's nice summary of changes. Thank you. 1 GrySql reacted to this Quote Share this post Link to post Share on other sites
corncobs Report post Posted October 10, 2015 But in the end, the benefits of these updates are barely worth the time it takes to perform them. As a matter of fact, the very slight risk that something could possibly go wrong, may outweigh those benefits. Yes, I'm a bit wound up this evening!!! :skateboard: :ohsnap: :rant2: :headspin: :censored: :angry22: :banghead: :whistling: Found more emojis, too!Man you're on a mission... ;) Quote Share this post Link to post Share on other sites
Howie411 Report post Posted October 12, 2015 The update is showing up for My 2014 FFH but not for my Wife's 2013 C-MAX Hybrid. Quote Share this post Link to post Share on other sites
hybridbear Report post Posted October 12, 2015 This is making me wonder if the 3.7 version would have worked on my 2013, if only I had been able to download it...I think this was the consensus we reached. 3.7 would have worked on the 2013 from a hardware perspective. Ford just decided not to make it available as part of planned obsolescence for the 2013 vehicles. Quote Share this post Link to post Share on other sites
mrobinso8 Report post Posted October 12, 2015 Srogers. I have a 2013 Hybrid and get the message that my software is up to date with version 3.6.2. Did you use a trick?? Seriously, what browser did you use? Maybe Ford does not like the two I tried. Thanks Quote Share this post Link to post Share on other sites
srogers Report post Posted October 12, 2015 Srogers. I have a 2013 Hybrid and get the message that my software is up to date with version 3.6.2. Did you use a trick?? Seriously, what browser did you use? Maybe Ford does not like the two I tried. ThanksI used the link to the software provided by IraF earlier in this discussion. Quote Share this post Link to post Share on other sites
mrobinso8 Report post Posted October 12, 2015 Srogers, Thanks. That worked. Texting works again. 3.6.2 had taken it away. Quote Share this post Link to post Share on other sites
tr7driver Report post Posted October 13, 2015 There has been some chatter on the c-max site regarding health reports. Has anyone had difficulty getting a vehicle heath report to run on their fusion after doing the update? Quote Share this post Link to post Share on other sites
