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On November 13, 2013 I was on my way to work. I was in EV mode when suddenly there was a loud 'ding, ding, ding' and a red 'pull over safely' message on the dashboard. Talk about an adrenaline moment while I frantically looked for a safe place to pull over. My husband came and I was able to restart it and have him follow me to the dealer. They got an EEC test code P0456 and replaced canister. All seemed well except for poor gas mileage for several months. January 20,2014 I am again on my way to work in the dark when the 'ding, ding, ding' started. Another adrenaline rush. Another trip to the dealer. This time they kept it for a week and weren't able to find anything. Ford told them to reprogram the PCM snd give it back to me. I drove it home and had trouble getting it to drop into electric mode, even at a stop sign. When it DID drop into electric mode, it had no power and immediately the gas engine started again even if I had my foot off the gas. I drove it several more times with similar problems. Finally I called Ford customer service and was given a case number. A regional customer service rep has called me several times. He keeps telling me that they can't recreate the problem and that I can't PROVE that it will quit again. He wants me to take it back again. I drive to work early in the morning on rural roads with NO SHOULDER and blowing/drifting snow. Pull over safely doesn't work well when there is no safe spot to stop. It is not safe to drive a car that dies randomly. I want to know if it is an official Ford policy to repeatedly give unsafe cars back to customers because they are unable to diagnose the problem. Where I work we don't expect customers to diagnose their own problems. If technical support can't diagnose the problem it is escalated to development. We don't just abandon the customer. Does Ford think it is okay to deal with a SAFETY failure by dumping the unfixed car back on the customer???

I've had my 2010 Hybrid for 3 years, 2 weeks and both driver and passenger handle broke. I've got 66K miles, so there's no hope of warranty. The passenger door would not lock (there is a lever in the mechanism which prevented it from locking.) The driver's door, however, could not be UNLOCKED. The handle stop in the mechanism which pulls the unlock lever open was broken. This is more than a nuisance - it is a safety issue. If the door cannot be unlocked and the car is in a crash, the driver would not be able to get out. I know, this is a remote scenario. Maybe I shouldn't worry. We should all fix everything as soon as possible so it works - - even if the design needs improvement. What makes it worse was the fact that the parts guy immediately identified the part when I set it on the counter - and he said he had stock of both handles. He said that he sees 'lots' of broken handle mechanisms. There is no Service Bulletin. The parts guy says the 2013 handle is different - hope it's better. I see some closed forum questions, but none addressing a door that cannot open. Does anyone else have this problem? Does the Blue Oval Team plan a SB for this safety issue?