darrelld

I purchased the Ford Premium Extended Warranty and traded my Fusion Hybrid about 4 months ago. Filed the refund paperwork with the local dealer and still have not received a refund. Calls to the local dealer and emails go unanswered. In person visits result in a promise to get the refund expedited but followup call and emails go unanswered. What recourse is there through Ford before I have to file a complaint with some 3 letter federal agency. Thanks

Any updates on this?

Good luck, my issue has never returned since they replaced the module. Its really far more hassle than it should be to get Ford to honor warranty issues like this. My module never worked from the day I drove the car from the dealer lot and Ford Corporate refused to do anything without an error code which a dead module will never produce. I haven't had any other problems with the car other than this expensive option I paid for that never worked for 2 years.

I was driving to work in my 2016 Outback with eyesight in heavy rain when a Mustang directly in front of me slammed on its brakes. At the time I was looking to the side mirror before passing and eyesight immediately sounded a warning while quickly applying the brakes to avoid the collision. I was going around 40-45 mph at the time.

They never gave me anything to followup on my original complaint. I was requested to return my vehicle to the dealership after I filed my complaint with Ford Customer Service and everything from that point was handled by phone. They told me the right rear BLIS module was replaced from a stock vehicle as a trial. After my week long trial where I confirmed the problem as fixed over the phone and the matter was considered closed. They did say the module listed for 1100.00 and they had to pull the rear bumper to replace it.

Update: Completed the work week with daily driving in heavy traffic and the BLIS is now working perfectly after the module replacement. Dealer is to call on Monday to confirm the fix. Good luck to everyone in seeking a solution.

NHTSA registers your VIN number with a specific safety complaint. The motivation from Ford is to handle silently rather than have the embarrassment and publicity of a NHTSA investigation and possible forced recall if it goes that far. Ford doesn't seem to have any motivation at this point to do anything. The ongoing BLIS problem is why I ended up with a Subaru Outback instead of considering a Ford Edge.

The only thing I could suggest is file directly with Ford Customer Service and file a complaint with NHTSA. Once your NHTSA complaint goes live in about a day you send them a copy of the complaint directly from the NHTSA web site. The BLIS sensor on the right side seems to have a factory defect and the only way Ford will address it is through NHTSA apparently. In my case the dealer took care of this but the primary problem seems to come from Ford Corporate red tape. NHTSA can cut through red tape like no one else and a defective blind spot sensor is definitely a safety issue.

I never got any error, the dealer decided to swap my module with a car they had in stock to prove the problem to Ford. On my drive to and from work yesterday and today it has worked flawlessly. I am to report back to the dealership of a successful fix and they will take it from there. Big thumbs up to Five Star Ford Plano for taking care of this.

Dealer swapped my right rear BLIS module to see if that fixes the problem. Will report back in a few days to let everyone know if this is now resolved. They did inform me the module cost is $1100.00, good to get this completed under warranty.

I performed some troubleshooting on my own and informed the dealer of my test methodology. The error detection system is probably built into the BLIS module and delivers any messages to the CAN bus so the central controller can display and capture any codes thrown by the module. According to the owners manual any degradation in the sensors ability to detect objects within the radar sensing path should warn the driver. I taped a piece of tin foil directly over the sensor and drove through medium traffic to see if the sensor can detect signal degradation and notify the driver. As I suspected the BLIS sensor never detects any problems with its operation. This indicates 2 possible scenarios; 1. Ford had difficulty with the reliability of the BLIS error detection and disabled it in the controller. 2. The sensor on the right rear side is defective and not capable of detecting if it actually works or not and so no error code. Scenario 1 is an issue for NHTSA similar to the VW case Scenario 2 means they just need to replace the sensor

My NHTSA complaint is here; http://www-odi.nhtsa.dot.gov/owners/SearchResultsByUrlCode.action?referenceSearch.requestId=68961&referenceSearch.urlCode=O0QVM126XKMRXBA Ford is selling BLIS as a safety enhancement which is clearly doesn't not enhance in my case. Maybe this is more a case for the FTC for false advertising a product that doesn't work reliably.

I emailed Ford Customer service and this quote sums up their reply. "Please note that Ford Motor Company’s engineering department will not allow, in most cases, a repair to a vehicle unless one of the following occurs: (a) the dealer is able to duplicate the concern or (b) there is a trouble code found in the vehicle’s computer system. At this time, since the dealership has not been able to duplicate your concern, we would recommend that you test drive with either the technician, shop foreman or service manager of the dealership so that the concern with the vehicle can be duplicated for them. Please advise how you would like to proceed."

I have BLIS on my 2016 Subaru Outback and it works perfectly, I believe its a problem with Fords implementation that's the problem. When you think of Ford and advanced technology you think of Microsoft Sync.

BLIS on my 2014 Fusion Titanium has not worked correctly since delivery. This week it returned from Five Star Ford of Plano for the 3rd time without a fix. I filed a formal complaint with NHTSA regarding this safety issue. Non BLIS equipped Fusions come with a blind spot mirror and BLIS systems do not. Safety problem occurs when the BLIS systems do not work correctly and you have no manual means such as the blind spot mirror to fall back on. I would encourage everyone with the malfunctioning BLIS to file a complaint with NHTSA here; https://www-odi.nhtsa.dot.gov/VehicleComplaint/ Video I made clearly demonstrates the problem; I sent my dealer a video on how to fix the problem; My daughter has 2017 Volt arriving next week and I will compare how well Fords system works vs Chevy.