NotLowEnough

Torx T50. 89,9xx on my 2013 FFH and this happened today. I was able to pull the cushion to unbolt the bracket, however the belt retracted completely into the seat and will not release at all. The belt is fully retracted with the buckle pulled to the reel and will not release. Going to the dealer this week for the 90k oil change and will inquire about a fix, but I already know how this song and dance goes. Considering this is a safety issue, it wouldn't be a bad idea for those with this issue to file a complaint with NHTSA. I have done so and it takes roughly five minutes. These complaints are what NHTSA uses to open recall investigations. The complaint can be submitted online here: https://www-odi.nhtsa.dot.gov/VehicleComplaint/

I am currently getting the runaround from Ford and my dealer regarding this. My 2013 FFH has done this since the day I drove it off the lot new. I took it to three separate dealers while still under the 3/36k warranty before knowing about the TSB to have it diagnosed and repaired, but all three dealers said they could not determine the cause of the noise. Now that I am out of the 3/36k warranty, suddenly the dealer knows about the TSB and says I have to pay for it. I've made a case with Ford Customer Care and they keep telling me that I have to go through the dealer since the dealer diagnosed it as needing the TSB fix; the service manager keeps saying I have to go through Ford. So to answer your question, no they probably will not cover it. I'm about to just give up and buy the parts to do the work myself. This whole situation is absolutely unacceptable in my mind.