I just had this same issue. I couldn't raise the 60% seat and I took it to ford. They cut my seatbelt to get the seat up and now want to charge me $377 for a new seatbelt. Also, the driver side grab handle won't retract, a little spring broke. They want $170 for that. I'm not doing either but I am upset about the seatbelt issue. They cut it without asking me. I feel like this is a ford issue and I shouldn't have to pay for their engineering flaw. It is a 2013 with 47,000+ miles.