IraF

Vehicle Health report worked flawlessly with v3.5.1 and no problems. Checked V3.6.2 with sync update and indicates success, so obviously it's the update software that's causing the two modules not to respond (Fluids and Restraints) when running VHR.

Ran the update Sync Gen2 v3.6.2 and no data was lost other then resetting the clock and pairing the phone. Problem was when I ran a VHR, two systems were unavailable (Restraints & Driver Assistance as well as check Fluid & Filters. Customer service (1-800 392-3673 option 1 and then option 3) 1st time suggested a master reset and if that didn't work open door and close door and wait 30 seconds then and and do a master reset. Followed both suggestions but did not work. I asked if I would lose any data and they indicated no. You lose your radio stations and your favorites on the navigation system, they need some retraining. 2nd time I called customer service I was informed the dealer has a way of doing a hard reset. Have another apt with dealer and don't know if this will work