Ford Owners site

[MTGilby]

Hi all,

Don't know where to put this, but I just tried to log into the Ford Owners site, and had real problems, finally did a chat with a Sync person and they said there were log in problems. Went through the change password process and got that part fixed. But, now when I log in it works sometimes and sometimes not. When I get to the site it immediately takes me to the bottom of the page before it actually loads the rest of the page. Then when I click on something like the service area, the little blue clocklike thing sits and spins and spins and spins. Other times it takes me to the site. When I finally got to the service site, it has lost all the information there. I had put some in myself to keep me up to date with some of the things my dealer did that he didn't put in. About all it shows is the cost of the service and my dealers name.

I sent Ford a rather nasty email, and did their survey and told them this new site is lousy.

Anyone else have a problem with the Ford Owners site?

Ken

 

PS just received an email from a Ford customer service rep saying they are indeed upgrading the site. She said they were having problems with it and had no idea when it would be fixed.

Edited March 18, 2015 by MTGilby

[GrySql]

I agree with you, just logged in and it's a mess.

I opted to participate in their customer survey, gave them a piece of my mind - not that I have much to spare.

[SteveB_TX]

I agree with you, just logged in and it's a mess.

I opted to participate in their customer survey, gave them a piece of my mind - not that I have much to spare.

Um. Er. I think I will keep my mouth shut for this one. :)

[GrySql]

Um. Er. I think I will keep my mouth shut for this one. :)

I was waiting and reviewing my Warning buttons.

There don't seem to be any for self deprecating remarks that backfire... oh well.

 

[hybridbear]

I have been avoiding the site since it has so many issues. The only thing I can think of to go there for is to renew Sync Services annually.

[MTGilby]

Well, I just tried it again, and still had to go through the forgotten password route to even log in. Once I got there nothing has changed, still missing most of my data. It says I have a Sync update available, but I don't want to mess up what I have. Sent them another less nasty but still to the point email about their fiasco.

Ken

[sschnath]

PS just received an email from a Ford customer service rep saying they are indeed upgrading the site. She said they were having problems with it and had no idea when it would be fixed.

 

Apparently they had to recall the website!

Edited May 2, 2015 by sschnath

[acdii]

It was down last night, but working today. I keep seeing a button for click for PIN that disappears once the page loads. I also noticed that I have not received any more credits for purchasing the Focus like I did when I got the Fusion and Flex. Cheapskates.