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Fusion no key detected


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20 replies to this topic

#1 OFFLINE   Tomo

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Posted 15 March 2015 - 06:34 PM

Keep getting this message- with both keys in hand.
Been to dealer service twice with no resolution.
No codes found.
Any suggestions?
I've been stranded multiple times in the past month.







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#2 OFFLINE   GrySql

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Posted 15 March 2015 - 07:34 PM

Welcome to the Forum and sorry to hear of your problems.

 

I suggest you go to another Dealer, in addition get our Forum's Ford Rep involved. 

 http://fordfusionhyb...ce-rep/?p=90893

Click on her Forum name, FordService, and send Meagan a Personal Message (PM).


Edited by GrySql, 15 March 2015 - 07:41 PM.

The Time Machine....
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#3 OFFLINE   FordService

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Posted 17 March 2015 - 02:37 PM

Keep getting this message- with both keys in hand.
Been to dealer service twice with no resolution.
No codes found.
Any suggestions?
I've been stranded multiple times in the past month.

Hi Tomo,

 

Welcome to the forum!

 

I want to help get this straightened out. Please send me a PM with your VIN, mileage, best daytime phone number, full name, and dealer name/location.

 

Welcome to the Forum and sorry to hear of your problems.

 

I suggest you go to another Dealer, in addition get our Forum's Ford Rep involved. 

 http://fordfusionhyb...ce-rep/?p=90893

Click on her Forum name, FordService, and send Meagan a Personal Message (PM).

Thanks!

 

Meagan



#4 OFFLINE   Easy Rider

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Posted 17 March 2015 - 03:15 PM

It is possible, given ONLY what you said in your first post that you have the two FOBs too close together when this happens; just  a guess.

 

Codes or no, if the dealer can duplicate the failure, he is obligated to FIX it.......but I have heard of that failure when you have both FOBs in the same hand or same pocket.



#5 OFFLINE   TonyHzNV

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Posted 17 March 2015 - 06:18 PM

Keep getting this message- with both keys in hand.
Been to dealer service twice with no resolution.
No codes found.
Any suggestions?
I've been stranded multiple times in the past month.

Google this: "ford fusion no key detected"

 

You will be surprised at the number of hits you get, even some from this forum. It;s more than just Fusions too. Too much for me to read!

 

One thing I ran across that did make sense though, you might try changing out the battery in the fobs if they are close to 2 years old. That came from a Ford tech. Since your car is a '14, it could have been built in '13 and have older batteries in the key fobs. Supposedly they are CR-2032 watch type batteries.


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2013 F-150 XLT Super Cab Ingot Silver Metallic/Gray Cloth, 302A, 5.0L V8, 7100# GVWR Pkg, Tailgate Step, Cloth Bucket Seats. Build Date: 01/25/13

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Previous (Ford) Vehicles: 1995 Contour, 1999 Explorer Sport, 2002 Explorer XLS 4x4, 2003 Expedition XLT 4x4, 2007 F-150 XLT 4x4, 2007 Fusion SEL, 2012 Fusion SEL

 

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#6 OFFLINE   Texasota

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Posted 17 March 2015 - 08:39 PM

One thing I ran across that did make sense though, you might try changing out the battery in the fobs if they are close to 2 years old. That came from a Ford tech. Since your car is a '14, it could have been built in '13 and have older batteries in the key fobs. Supposedly they are CR-2032 watch type batteries.

 

I was recently reading about the FOB batteries in the FFH owner's manual. It stated that there should a message displayed in the dash when the FOB battery is getting low and needs to be replaced.


Edited by Texasota, 17 March 2015 - 08:40 PM.


#7 OFFLINE   TonyHzNV

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Posted 17 March 2015 - 09:44 PM

 

I was recently reading about the FOB batteries in the FFH owner's manual. It stated that there should a message displayed in the dash when the FOB battery is getting low and needs to be replaced.

Yeah, I saw that too, but couldn't really tell if that was only for the integrated key transmitters (like ours) and/or the Intelligent Access transmitters as well (which is the subject of this thread).

 

There is also this note at the beginning of the Information Messages section: "Note: Depending on the vehicle options equipped with your vehicle, not all of the messages will display or be available. Certain messages may be abbreviated or shortened depending upon which cluster type you have."

 

One thing is for sure, our (integrated key transmitter) remotes use one CR-2032 battery and the Intelligent Access remotes (which the OP is having trouble with) have two CR-2025 batteries. Is it possible that cars with the Intelligent Access option don't get that message? Maybe. Don't really know for sure unless someone has actually seen it. Anybody?


340661.png

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Previous (Ford) Vehicles: 1995 Contour, 1999 Explorer Sport, 2002 Explorer XLS 4x4, 2003 Expedition XLT 4x4, 2007 F-150 XLT 4x4, 2007 Fusion SEL, 2012 Fusion SEL

 

"Do What You Can, For Who You Can, With What You Have, and What You Know"


#8 OFFLINE   machoman1337

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Posted 18 March 2015 - 01:45 AM

On my dad's Lexus which uses a pushbutton start system, if the key's battery is dead, then holding the fob directly adjacent to the button so that it touches is apparently good enough for the car to detect the key.

 

Don't know if that'll work on the Fusion as mine doesn't have Intelligent Access (for once I'm glad not to have it, lol - no offence :P). Worth a shot!


Edited by machoman1337, 18 March 2015 - 01:46 AM.

My precious: 2013 Fusion Hybrid SE Ice Storm - Luxury Package (Dune), Navigation, Tech Package, Active Park Assist, Moonroof (ugh), 18" premium painted luxury wheels. Built in July 2012, bought CPO (former demonstrator) in May 2014. 6.3L/100 km lifetime fuel economy

 

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#9 OFFLINE   CCalvinN

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Posted 18 March 2015 - 07:32 AM

On my 2012 Focus, which had the push button start and Intelligent key transmitters, I got the low FOB battery warning on the dash.  I assume the Fusion would offer the same level of assistance. 


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#10 OFFLINE   acdii

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Posted 18 March 2015 - 10:14 AM

When the fob is placed in the fob holder, does the car detect it? If it does, then replace the fob battery.  Do not place both keys there, or the car will get confused and report key not detected. 


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#11 OFFLINE   TonyHzNV

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Posted 21 March 2015 - 09:11 PM

Was just wondering if this issue was resolved and if so, what fixed it? Others in the forum may experience this exact problem and it would be nice to know.


340661.png

2013 F-150 XLT Super Cab Ingot Silver Metallic/Gray Cloth, 302A, 5.0L V8, 7100# GVWR Pkg, Tailgate Step, Cloth Bucket Seats. Build Date: 01/25/13

2014 Fusion SE Hybrid, Ruby Red Tinted Clearcoat/Charcoal Black Cloth, SE Appearance Pkg, Rear Spoiler, 18" Premium Sport Wheels, Tech/MFT Pkg, Rear View Camera, Reverse Sensing Sys, Adaptive Cruise Control, Nav System. Build Date: 11/25/13, Sync Version: 3.8 (w/nav)

Previous (Ford) Vehicles: 1995 Contour, 1999 Explorer Sport, 2002 Explorer XLS 4x4, 2003 Expedition XLT 4x4, 2007 F-150 XLT 4x4, 2007 Fusion SEL, 2012 Fusion SEL

 

"Do What You Can, For Who You Can, With What You Have, and What You Know"


#12 OFFLINE   Tomo

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Posted 21 March 2015 - 09:31 PM

No, the problem has not been fixed.
It's not a battery issue as many have suggested.
Dealer thought they had it fixed this week but "no key detected" message came up again when I went to pick it up.
Still working on it and I'll advise when it's resloved.

#13 OFFLINE   TonyHzNV

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Posted 21 March 2015 - 09:38 PM

No, the problem has not been fixed.
It's not a battery issue as many have suggested.
Dealer thought they had it fixed this week but "no key detected" message came up again when I went to pick it up.
Still working on it and I'll advise when it's resloved.

OK, great. Thanks for the update! Have a great weekend!  :)


340661.png

2013 F-150 XLT Super Cab Ingot Silver Metallic/Gray Cloth, 302A, 5.0L V8, 7100# GVWR Pkg, Tailgate Step, Cloth Bucket Seats. Build Date: 01/25/13

2014 Fusion SE Hybrid, Ruby Red Tinted Clearcoat/Charcoal Black Cloth, SE Appearance Pkg, Rear Spoiler, 18" Premium Sport Wheels, Tech/MFT Pkg, Rear View Camera, Reverse Sensing Sys, Adaptive Cruise Control, Nav System. Build Date: 11/25/13, Sync Version: 3.8 (w/nav)

Previous (Ford) Vehicles: 1995 Contour, 1999 Explorer Sport, 2002 Explorer XLS 4x4, 2003 Expedition XLT 4x4, 2007 F-150 XLT 4x4, 2007 Fusion SEL, 2012 Fusion SEL

 

"Do What You Can, For Who You Can, With What You Have, and What You Know"


#14 OFFLINE   FordService

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Posted 23 March 2015 - 12:29 PM

No, the problem has not been fixed.
It's not a battery issue as many have suggested.
Dealer thought they had it fixed this week but "no key detected" message came up again when I went to pick it up.
Still working on it and I'll advise when it's resloved.

Hi Tomo,

 

My offer to check out some options still stands. :) Just send me a PM with your VIN, updated mileage, best daytime phone, full name, and dealer name/location. 

 

Meagan



#15 OFFLINE   Howie411

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Posted 21 April 2015 - 01:10 PM

So I've run into this issue a few times in the last couple of months.  The car still works, but I get the no Key detected error.  I told the service department today when I brought it in for a checkup and they couldn't find any issues.

 

Then I read something online about RFI causing the issue with some cars.  Then the more I thought about it, it only seems to happen when I'm parked outside my daycare.  Could it really be something causing interference?



#16 OFFLINE   FordService

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Posted 22 April 2015 - 11:08 AM

So I've run into this issue a few times in the last couple of months.  The car still works, but I get the no Key detected error.  I told the service department today when I brought it in for a checkup and they couldn't find any issues.

 

Then I read something online about RFI causing the issue with some cars.  Then the more I thought about it, it only seems to happen when I'm parked outside my daycare.  Could it really be something causing interference?

Hi Howie411,

 

From your Owner Guide:

 

The typical operating range for your transmitter is approximately 33 feet (10 meters). Vehicles with the remote start feature will have a greater range. One of the following could cause a decrease in operating range:

• weather conditions • nearby radio towers

• structures around the vehicle

• other vehicles parked next to your vehicle

 

The radio frequency used by your remote control can also be used by other short distance radio transmissions, for example amateur radios, medical equipment, wireless headphones, remote controls and alarm systems. If the frequencies are jammed, you will not be able to use your remote control. You can lock and unlock the doors with the key.

 

Meagan



#17 OFFLINE   Tomo

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Posted 15 May 2015 - 04:13 PM

Two months now. Forth time at dealer. Stranded with no key detected again.
Frustrating while Ford field service tech & Dealer continue to replace modules only to have the problem pop up again.

#18 OFFLINE   billford

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Posted 15 May 2015 - 06:15 PM

Just a wild guess, but maybe your cellphone is causing interference?



#19 OFFLINE   Tomo

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Posted 15 May 2015 - 06:26 PM

Not a bad thought but If it was that simple the Ford technicians would have figured that out.
It's way beyond that. Stay tuned. Thx.

#20 OFFLINE   acdii

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Posted 15 May 2015 - 09:29 PM

Yeah I dont think the techs have his cell phone with them when trying to fix it.   Just a thought.  Im surprised they havent just replaced the fobs and reprogrammed everything. 


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