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Register your Fusion Hybrid at the official Ford authorized registry here.


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2014 FFH transmission replacement


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41 replies to this topic

#21 OFFLINE   MTGilby

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Posted 31 March 2016 - 04:40 PM

Just went through the grinding noise situation with my 2013 fusion hybrid, just over 22,000 miles (we don't drive much),  I guessed wheel bearings, the service guy wasn't sure, two different techs checked it out using "chassis ears"  some kind of fancy microphones, they diagnosed drive shaft,  just got off the phone, my service guy said they replaced the drive shaft and still had the noise, called Ford, and they are shipping a new transmission,  hopefully won't take forever to get it fixed. 

Again, thanks everyone on here for all the info, I don't check back as often as I should but if I have a question I can usually find the answers here.

Thanks,

Ken


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#22 OFFLINE   gkinla

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Posted 01 April 2016 - 03:45 PM

A few days ago with 34,000 miles, I started hearing an almost imperceptible noise, because our FFHs are so quiet, any noise out of the ordinary stands out. The noise kept getting worse, I thought a wheel bearing. Took the FFH in to the dealer today and they discovered its the transmission. I was told the transmission was ordered and will be in next Wednesday, with car finished Saturday. Ford gave me a Fusion SE, Eco-boost rental. 



#23 OFFLINE   gkinla

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Posted 12 April 2016 - 03:33 PM

A few days ago with 34,000 miles, I started hearing an almost imperceptible noise, because our FFHs are so quiet, any noise out of the ordinary stands out. The noise kept getting worse, I thought a wheel bearing. Took the FFH in to the dealer today and they discovered its the transmission. I was told the transmission was ordered and will be in next Wednesday, with car finished Saturday. Ford gave me a Fusion SE, Eco-boost rental.



Just a follow-up...I got the car back today. The drive home was uneventful. I've had a 2015, 1.5L Eco-Boost Fusion for 12 days, paid for by Ford. It was a good ride, I'm amazed by the acceleration when getting it on. This leads up to how damed quiet our FFH is. After 12 days in a standard ICE Fusion, it's like being home in your living room, with the TV off, just saying.

#24 OFFLINE   MTGilby

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Posted 15 April 2016 - 10:55 AM

Figured I'd better report in.  Was to get the car back last Fri., but was called and told they still needed some parts, so was to get it Monday.  Went to pick it up, wife got in and the check engine lite came on and wouldn't go off.  Mechanic came out and tried a few things, even had the shop foreman come and help.  It was close to closing so we said take it back in and fix it in the morning.  We thought that was smarter than trying to rush them at closing time.  A little scary when the mechanic says "I've never and don't think anyone else in shop has ever replaced a hybrids transmission."  Any way , got a call the next day it was some blown fuse, so picked up the car, no noise.  Have driven it a couple of days and seems to be no problems will wait and see, have two big road trips coming up, will need it to function then. 

Again thanks for all the info and help this forum provides.

Ken Gilbertson



#25 OFFLINE   cincidaddi

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Posted 12 May 2016 - 11:49 AM

I'm experiencing a very similar noise as described in this thread on my 2013 Fusion Hybrid SE. Light grinding and thumping noise mostly noticable in EV  mode. I thought it may be the electrical generator/motor. The posts on this thread are spot on and I've made a service appointment for next week. Hopefully the dealer will take the associated TSB and not waste any time in getting it fixed. This amazing forum has helped me cut through so many chases! 



#26 OFFLINE   Automate

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Posted 12 May 2016 - 12:53 PM

I'm experiencing a very similar noise as described in this thread on my 2013 Fusion Hybrid SE. Light grinding and thumping noise mostly noticable in EV  mode. I thought it may be the electrical generator/motor. The posts on this thread are spot on and I've made a service appointment for next week. Hopefully the dealer will take the associated TSB and not waste any time in getting it fixed. This amazing forum has helped me cut through so many chases! 

If your CVT does get replaced post your info so we can update this topic http://fordfusionhyb...at-have-failed/


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#27 OFFLINE   cincidaddi

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Posted 21 May 2016 - 05:19 PM

If your CVT does get replaced post your info so we can update this topic http://fordfusionhyb...at-have-failed/

To follow up, it was confirmed that my car needs the transmission replaced. They received the new transmission 3 days later and the replacement is now underway. I have a loaner Fusion  for the estimated week it will take. For the issue tracking topic: my vehicle was built Nov 2012 and it had 40K miles when the noise was noticed. 


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#28 OFFLINE   cincidaddi

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Posted 28 May 2016 - 12:09 PM

To follow up, it was confirmed that my car needs the transmission replaced. They received the new transmission 3 days later and the replacement is now underway. I have a loaner Fusion  for the estimated week it will take. For the issue tracking topic: my vehicle was built Nov 2012 and it had 40K miles when the noise was noticed. 

I recieved my FFH after 6 days in service. After driving it for the last 3 days all appears to be back to normal. I'll post again if anything changes.

#29 OFFLINE   Mrfixit141414

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Posted 29 September 2016 - 06:43 PM

My wife has a 2015 FFH with 30,000 miles.  The last 4 or 5 weeks the engine has been getting really loud.   It thought maybe were just noticing it more since the weather is getting cooler and the a/c has been off.  We live in a really quite neighborhood and as my wife drove off in it the other day, I was thinking it sounded a little louder than my Mustang.   I took it for test drive, and I noticed that the noise would sort of spike up, like the engine was revving, but not because I hit the gas any harder.  In fact I noticed that one time the noise spiked as I was taking pressure off the gas.  

So we went ahead and made an appointment with the dealer, fully expecting them to say that it was normal noise from the engine.  And I was preparing my counter arguments in my head for when they delivered that news. 

But the dealer said a few codes related to the transmission showed up, and after a day and a half of the dealer communicating with Ford in Detroit they are going to install a new transmission.  So the car will be at the dealer while the part gets ordered or delivered from Detroit, however that works.   I believe the car was manufactured in October of 2014 and we bought it in Feb of 2015.  I'll update the topic above when all the dust has settled.



#30 OFFLINE   murphy

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Posted 29 September 2016 - 06:58 PM

For future reference the engine rpm is not controlled by the accelerator pedal.  The computer sets the engine rpm to the most efficient rpm for the torque that is required to move the car.



#31 OFFLINE   lolder

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Posted 29 September 2016 - 10:56 PM

Another early transmission failure. Has any body been able to find out from Ford what the manufacturing defect was? I expect them to deny coverage on the ones that fail after the hybrid warranty runs out. They said the Ford built transmission was new and improved over the one Aisin supplied for the 70,000 2010-12 Ford, Merc, Lincoln hybrids. Not so! Sad.



#32 OFFLINE   Rick Stepien

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Posted 30 September 2016 - 08:35 AM

I have a 2014 FFH Hybrid with 100k miles on it and it is making the whirring noise took it into the dealer and they confirmed something is wrong with the transmission although they have no idea why or how and claimed it was like being hit by lightning that something would happen. Evidently the transmission is around $7000 new or $4400 used. Does anyone have any advice except never using ford again and getting a new car.



#33 OFFLINE   lolder

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Posted 30 September 2016 - 10:09 AM

The C-Max's had a slew of the same transmissions fail. Ford knows all about this. When I had a '79 Old's diesel wagon that blew it's third head gasket at 8000 miles, I mightily resisted the urge to drive it on fire into GM chairman Roger Smith's living room. ( I hope I don't get censured for "flaming" on the forum ).


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#34 OFFLINE   lolder

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Posted 30 September 2016 - 10:09 AM

Duplicate post.


Edited by lolder, 30 September 2016 - 10:12 AM.


#35 OFFLINE   Mrfixit141414

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Posted 07 October 2016 - 05:29 AM

Got the car back last night with a brand new transmission curtesy of Ford.  Total time at the dealer was 9 days, but only a one day job once the Transmission was delivered from Detroit.  I haven't driven it yet but my wife said she didn't notice any engine/transmission noise, and she was driving with the window open.  The service sheet said they "performed a TSB 16-0105 RR unit tear down and determined condition found all bearings on final drive pitted and case [dampener] damage.


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#36 OFFLINE   ROB281

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Posted 11 October 2016 - 08:21 AM

I'm at 140k now, and haven't had anymore transmission issues at this time (knock on wood)

#37 OFFLINE   g82martin

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Posted 17 November 2016 - 09:29 PM

I have a 2013 FFH with just over 75k miles. About a week ago I started to hear the same grinding noise described in this thread. I thought it was front brakes (considering I haven't had brakes done yet) and brought it to my local mechanic. He said the front brakes were fine but he replaced the rears, then gave me the bad news that the noise was coming from the transmission. I brought it to the dealer after going back and forth with the service guy over the phone about whether or not the transmission is covered under the power train warranty. It wasn't until I read the fine print in the warranty that I clearly see that the cvt is a unique hybrid component and covered on the extended warranty. Anyway, they diagnosed it today and the new tranny is on order. They said they have no idea when it will be in and said that I can continue to drive the car while we wait. So it could be a week or 3 months or more as far as I know... he wouldn't commit to even a range of when it might be in. Also said that rental is not covered by Ford and that they don't do loaners anymore because it's too expensive. I said it's unfortunate that Ford is passing the cost of poor quality to the customer. Now I wait and hope that I don't break down commuting to or from work in the meantime.

 

Update on 12/5/2016 - The transmission took about 2 weeks to come in and, as of this morning, they have the car to do the replacement. Not too happy that I have to foot the bill for the rental, given that this is a known quality problem from Ford. Fingers crossed that it all goes well and that the new transmission is of better quality than the first.

 

Update on 12/13/2016 - Got the car back on 12/8 and everything seemed fine. The next day I was leaving a store and when the gas engine kicked on the car would shake noticeably and the gas engine would kick back off. I turned off the car to see if the issue would reset but no luck. Had Ford roadside assistance tow the car back to the dealer. The dealer did cover my alternate transportation (currently have a loaner) while they diagnose the issue. As of today, 12/13, the dealer has not informed me of their diagnosis.


Edited by g82martin, 13 December 2016 - 09:25 AM.


#38 OFFLINE   lolder

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Posted 18 November 2016 - 12:47 PM

Go here: https://www-odi.nhts...hicleComplaint/ and file a safety complaint with NHTSA. They might not think it's safety but early second generation Fusions and C-Max's have had far too many transmission failures. Ford has not been responsible after the hybrid warranty expires and they should be. This is a large manufacturing defect. They probably know which cars had the defective parts in them ( bearings? ) but to my knowledge no recalls have gone out. Good luck.


Edited by lolder, 18 November 2016 - 12:47 PM.


#39 OFFLINE   ptjones

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Posted 18 November 2016 - 03:35 PM

I have a 2013 FFH with just over 75k miles. About a week ago I started to hear the same grinding noise described in this thread. I thought it was front brakes (considering I haven't had brakes done yet) and brought it to my local mechanic. He said the front brakes were fine but he replaced the rears, then gave me the bad news that the noise was coming from the transmission. I brought it to the dealer after going back and forth with the service guy over the phone about whether or not the transmission is covered under the power train warranty. It wasn't until I read the fine print in the warranty that I clearly see that the cvt is a unique hybrid component and covered on the extended warranty. Anyway, they diagnosed it today and the new tranny is on order. They said they have no idea when it will be in and said that I can continue to drive the car while we wait. So it could be a week or 3 months or more as far as I know... he wouldn't commit to even a range of when it might be in. Also said that rental is not covered by Ford and that they don't do loaners anymore because it's too expensive. I said it's unfortunate that Ford is passing the cost of poor quality to the customer. Now I wait and hope that I don't break down commuting to or from work in the meantime.

From my experience you should be able to drive the car for 2-3K miles anyways and FORD payed for an new Explorer from Enterprise for a couple of weeks, probably put 4k miles on it. :)   It would seem most people have gotten a new trans in a week or two. :)  Good Luck, hope you don't have problems with the Dealer fixing the car if they haven't done it before. ;(

 

Paul


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Current Record:  12/30/2014  902.2 mi.  63.8 mpg  14.13  gal. (Actual GPS:  922 mi.  68 mpg  13.5 gal.


#40 OFFLINE   Packmate

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Posted 30 March 2017 - 09:24 PM

I have the exact same transmission grinding issues as everyone else. As I'm at 120,00 miles, my warranty isn't in play here. There have been 2 TSBs issued regarding this but both have expired. I just saw that a new one has been issued (02/21/17) but I can't find a number or content. If anyone can help me with this, I'd greatly appreciate it.






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