Posted 13 February 2015 - 06:56 PM
I used to own a Honda Civic which they did not have a deductible on warranties so this is new to me. If something needed to be looked at, I would take it in, mechanics would take a look and they would either say "normal", "can't replicate" or they would fix the issue. It was no cost to me even if they didn't find anything. Now say with Ford I bring my car in and I have a 50 dollar deductible. I tell them that this is making a noise or that isn't working, they take a look and can't find anything but they obviously had to use time to see what I was talking about. Do I still have to pay the 50 bucks? If I do then I will be getting the 0$ deductible to avoid that.
I hate to say it, but that is pretty much up to the dealer. Some will find a way to write it up so you don't pay anything and some will charge you for every minute the car was in the shop. The ones who will charge you for looking are probably the same guys who would charge you to turn Daylight Running Lights (DRL's) on and don't consider Customer Service to be high on their priority list. Those who truly believe in customer service won't charge you because they want you to be happy and come back when you need service, etc. I have both kinds here in Vegas, so needless to say, I go where the customer is king!
2013 F-150 XLT Super Cab Ingot Silver Metallic/Gray Cloth, 302A, 5.0L V8, 7100# GVWR Pkg, Tailgate Step, Cloth Bucket Seats. Build Date: 01/25/13
2014 Fusion SE Hybrid, Ruby Red Tinted Clearcoat/Charcoal Black Cloth, SE Appearance Pkg, Rear Spoiler, 18" Premium Sport Wheels, Tech/MFT Pkg, Rear View Camera, Reverse Sensing Sys, Adaptive Cruise Control, Nav System. Build Date: 11/25/13, Sync Version: 3.8 (w/nav)
Previous (Ford) Vehicles: 1995 Contour, 1999 Explorer Sport, 2002 Explorer XLS 4x4, 2003 Expedition XLT 4x4, 2007 F-150 XLT 4x4, 2007 Fusion SEL, 2012 Fusion SEL
"Do What You Can, For Who You Can, With What You Have, and What You Know"