I'm not aware of anyone on the case except for my Raceway Ford service adviser, Tony. I just emailed corporate, so let's see if that helps.
I'll check that manual page out when I get the car back... and I hope that's soon! Today was day 18 that it's been in the shop.
I, too, tried to get into EV mode as much as possible. It was always a game for me to get into EV mode whenever possible; however, my husband drives it more often and he didn't try to get it into EV mode by watching the coach. It's uphill from Riverside to Yucaipa for work, with a flat section on the 10 that I can get into EV mode (we work at the same school). More chance on that on the drive home.
Well there's your problem, you let him drive the car!