I have been a long time tirerack.com customer but my recent experience with ordering winter tires from them is just shocking how bad their customer service is.
So I went on their website and entered in my car info, 2013 Ford Fusion Hybrid and the recommended O.E. tire size shows up as 225/55-17. I trust that tirerack knows their stuff and their website has never been wrong before so I just go with the recommended tire and order em.
Once the tires get to the tirerack.com recommended installer, the installer gives me a call and tells me he won't install these tires because they are the wrong size. He tells me that the size on my car are 225/50-17. I confirm this on my tire and on the sticker on the inside of my door. He even looks up the tire size using his Firestone directory and the correct size shows up for him, 225/50-17. So obviously tirerack.com made an error on their website and I should get a refund right?
I call customer service and they tell me they will refund my tires, but not the shipping i paid nor the shipping i paid to have them shipped here, which is $80 EACH WAY. Obviously Im not happy with that, and the customer service rep is telling me that the tires they shipped is the correct size. She puts me on the phone with a sales rep who tells me that the size they shipped me is taller and will give me better grip and that winter tires aren't even made in the size that came with my car.... which is a lie because I go on tirerack.com right then and there and was able to find winter tires in my size. After a few more minutes of arguing with the customer service rep that they had the wrong size on their website and I shouldn't have to pay for shipping, she tells me she will not refund the $80 shipping I paid and hangs up on me.
I sent them a picture of my tires, a picture of the tire size sticker in my door, screen shot of the ford.com tire size finder, the tire size finder on discounttire.com, all of which list the tire size as 225/50-17, NOT the 225/55-17 which tirerack refuses to admit is the wrong size.
I've never experienced such horrible customer service, especially where I am flat out lied to. Do not order tires from them! I will be going to the ford dealer or discounttire.com from now on.