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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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Special Service Messages (SSM's)

SSM

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75 replies to this topic

#41 OFFLINE   GrySql

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Posted 08 October 2014 - 08:01 PM

SSM 22553 - AUTO TRANS - MERCON LV FLUID COLOR
SOME 2008-2013 VEHICLES, EQUIPPED WITH AUTOMATIC TRANSMISSION FACTORY FILLEDWITH MERCON LV FLUID (PART # XT-10-QLV), MAY EXHIBIT DARK COLORED TRANS FLUIDTHAT MAY LOOK BURNT IN APPEARANCE. THIS IS A NORMAL CHARACTERISTIC OF THIS FLUIDAND WILL NOT AFFECT TRANSMISSION FUNCTION OR DURABILITY. THE MERCON LV FLUID ISA DEEP RED COLOR, COMPARED TO CONVENTIONAL MERCON V BRIGHT RED FLUID, AND THECOLOR NATURALLY DARKENS AT RELATIVELY LOW MILEAGE. IN SOME CASES, THE FLUID MAYAPPEAR TO HAVE A GREEN TINT DUE TO DYE USED TO CHECK FOR LEAKS AT THE ASSEMBLYPLANT. TRANS FLUID COLOR SHOULD NOT BE USED AS SOLE INDICATOR FOR TRANSMISSIONREPAIRS. REFER TO THE CORRECT VEHICLE AND MODEL YEAR WORKSHOP MANUAL AND/ORMAINTENANCE GUIDE FOR DIAGNOSTICS, REPAIRS, AND/OR SCHEDULED MAINTENANCE.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 







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#42 OFFLINE   GrySql

GrySql

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Posted 08 October 2014 - 08:02 PM

SSM 11024 - 2013 C-MAX/Focus Electric and Fusion/MKZ Hybrid - Instrument ClusterFunctionality
The 2013 C-MAX, Focus Electric, and Fusion/MKZ Hybrid instrument clustersfeature a dual-screen LCD design that can be user-tailored with multiple levelsof customizable information. Along with the information available in theWorkshop manual and owner guide, dealership personnel can view instrumentcluster set-up/operation videos at FordTube on FMCDealer. Customers may viewthese same videos at www.owner.ford.com.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#43 OFFLINE   hybridbear

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Posted 12 December 2014 - 07:47 PM

SSM 44829 - Various SYNC Equipped Vehicles – Apple iOS 8 and or iPhone 6 Functional Issues
Some customers with SYNC equipped vehicles may experience Bluetooth connectivity issues after upgrading to Apple iOS 8/8.01/8.02 or using an iPhone 6 with SYNC. This is not a SYNC hardware or software concern. Apple advised that release iOS 8.1 resolved Bluetooth connectivity issues. Please direct customers to update to Apple iOS 8.1 or later. If this doesn’t resolve customer connectivity concerns, direct customer to the following Apple support URL: http://support.apple.com/kb/ht6473.

  • GrySql likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#44 OFFLINE   hybridbear

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Posted 12 December 2014 - 07:48 PM

SSM 44853 - 2013-2015 Fusion/MKZ, 2015 Mustang and MKC-Reverse Park Aid Camera Active Gridlines Inoperative After Battery Disconnect Or Component Service
Some 2013-2015 Fusion/MKZ, 2015 Mustang and MKC (Auto-Park only) equipped with a Reverse Park Aid Camera may have the Active Gridlines missing or inoperative after a battery disconnect, module disconnect, or module replacement that is associated with the Reverse Park Aid Camera system. Operation should return after the vehicle is driven straight on a flat/smooth road at 20 km/h (12 mph) or more with minimal steering input for 30 seconds. Abort this step at any time to maintain safe driving. Workshop Manual section 413-13 Pinpoint Test Y (Fusion), or Pinpoint Test D (Mustang, MKC, MKZ) have been updated with this information. If still inoperative, it may be necessary to disconnect the battery for 5 minutes withthe driver’s door open, then drive the vehicle for 5 miles in normal city driving before performing the above procedure.

Edited by hybridbear, 12 December 2014 - 07:49 PM.

  • GrySql likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#45 OFFLINE   hybridbear

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Posted 12 December 2014 - 07:49 PM

SSM 44856 - Various 2011-2015 Vehicles - Cruise Control Speed Setting Display May Not MatchSpeedometer
Some 2013-2015 Fusion, Taurus, 2011-2015 Explorer, 2013-2014 Edge, Flex, 2013-2015 Lincoln MKS, MKX and 2013-2014 Lincoln MKT, vehicles may exhibit a cruise control speed that does not match the speedometer speed. The Instrument Panel Cluster (IPC) provides a tolerance which allows the speedometer gauge to display between 3% lower and 7% higher than the actual vehicle speed. This means that with an actual vehicle speed of 96 kmh (60 mph), the speedometer may indicate between93 kmh (58 mph) and 103 kmh (64 mph), which is normal. Refer to Workshop Manual(WSM), Section 413-01 Description and Operation, Instrument Panel Cluster (IPC). If you are outside of this tolerance range, refer to the WSM for normal diagnosis.

  • GrySql likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#46 OFFLINE   hybridbear

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Posted 12 December 2014 - 07:50 PM

SSM 44863 - 2010-2015 Multiple Vehicles - Flutter/Turbulance Noise At Highway Speeds With Rear Windows Or Moon/Sun Roof Open
Some 2010-2015 Vehicles may exhibit a flutter/turbulence noise (helicopter noise) at highway speeds when rear door window(s) or sun/moon roof are open. This condition is a characteristic of the vehicle body design and is also a characteristic of competitive vehicles with a similar body style. This condition can be reduced by lowering either one, or both, of the front windows at least 2 inches. No service action is recommended for this condition.

  • GrySql likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#47 OFFLINE   GrySql

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Posted 28 January 2015 - 11:45 AM

SSM 44909 - 2013 Fusion/MKZ - Turn Signals Cancel Too Quickly - SCCM Update Available
Some 2013 Fusion/MKZ vehicles may exhibit the turn signals cancelling too quickly before the turn is completed or mid-way through the turn. To correct the concern, update the calibration for the Steering Column Control Module (SCCM) using IDS release 93.05 or later. Be sure the IDS is connected to the internet to ensure the latest update is obtained. Use applicable 12651D labor operations from section 10 of the SLTS manual and causal part 3F791.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#48 OFFLINE   GrySql

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Posted 28 January 2015 - 11:45 AM

SSM 44913 - 2013-2015 Fusion/MKZ - Bulkhead Or Underbody Fuel Line Rattle Or Knock - Fuel Line Clips Now Available
Some 2013-2015 Fusion and MKZs may exhibit a rattle or knock noise from the bulkhead or underbody area. The noise may change when placed in gear or when placedunder a load. Individual fuel line clips are now available if the noise can be isolated to a clip where it attaches to the body. The service clips will addressNVH concerns resulting from the clip being loose on the stud and banging or rattling against the body over bumps. The 2-line clip at the bulkhead, listed below, is typically the clip requiring service. Use DG9Z-9A317-F (4-line clip) or DG9Z-9A317-G (2-line clip) for non-Hybrid vehicles, and DG9Z-9A317-H (4-line clip) or DG9Z-9A317-J (2-line clip) for Hybrid vehicles. The clips won’t address high pressure pump noise or noise associated with the operation of the evap system.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#49 OFFLINE   GrySql

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  • My Hybrid's Year:Decline

Posted 19 February 2015 - 06:24 PM

SSM 44918 - 2012-2015 Focus Electric, 2013-2015 C-MAX Energi, 2013-2015 Fusion Energi - EV Range Display Variance After Charging
The EV Range being displayed after fully charging a 2012-2015 Focus Electric, 2013-2015 C-MAX Energi or 2013-2015 Fusion Energi may vary after each charging event. A variation of EV range does not indicate a battery or charging concern. EV range is similar to the Distance To Empty indication on a gasoline vehicle and the EV range will vary with vehicle operating conditions. Conditions that impact EV driving range include: cooler outside temperature, terrain, driving style, city or highway driving, tire pressure, and use of accessories. Using the cabin heater and A/C, which are electric, will also decrease EV range. To temporarily remove the impact of driving/climate history, reset the Lifetime Summary or Driving History by using the Settings menu on the left side of the instrument cluster, under Display.

Edited by hybridbear, 29 June 2015 - 02:03 PM.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#50 OFFLINE   GrySql

GrySql

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  • My Hybrid's Year:Decline

Posted 19 February 2015 - 06:24 PM

SSM 44930 - 2013-2015 C-MAX PHEV AND FUSION PHEV - Battery Energy Control Module(BECM) DTC P0B13
Some 2013-2015 C-Max PHEV and Fusion PHEV vehicles may exhibit DTC P0B13 in theBattery Energy Control Module (BECM). If DTCs P0AC0, P0AC1, P0AC2 and/or P0AC3 are present in addition to P0B13, refer to WSM section 414-03A and select "Plug-In Hybrid Electric Vehicle (PHEV)" then follow normal diagnostic and repair procedures. If only DTC P0B13 is present, clear all DTCs and perform a full key cycle then road test the vehicle. If the DTC returns during a road test, follow normal diagnostics in WSM section 414-03A. If DTC P0B13 does not return during a road test no repairs should be performed. Engineering is currently investigating this concern. Advise the customer that they should allow at least 60 seconds afterturning the vehicle off and exiting the vehicle before connecting their high voltage charger to the vehicle.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#51 OFFLINE   GrySql

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Posted 19 February 2015 - 06:25 PM

SSM 44931 - Vehicle Health Report Inoperative with Aftermarket Device Plugged Into Data Link Connector
Some 2008-2015 Ford/Mercury/Lincoln vehicles equipped with SYNC may exhibit a message indicating Vehicle Needs 200 Miles on it to perform a Vehicle Health Report (VHR). If this message is displayed, inspect for an aftermarket device that is plugged into the Data Link Connector (DLC). Refer to Workshop Manual (WSM), Section 418-00 Module Communications Network, Description and Operation. If an aftermarket device is found, do not perform a repair or attempt a module update as the device must be removed from the DLC for SYNC VHR to operate properly. After removing an aftermarket device, cycle the ignition key once and perform a short drive to update the odometer reading. If the SYNC VHR is still not operating properly, refer to the WSM, Section 415-00 Information and Entertainment System fordiagnosis by DTC or symptom.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#52 OFFLINE   GrySql

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  • My Hybrid's Year:Decline

Posted 19 February 2015 - 06:25 PM

SSM 44939 - 2013-2015 Fusion/MKZ - Dust Intrusion
Some 2013-2015 Fusion/MKZs may exhibit dust intrusion into the passenger compartment. This is likely due to the accumulation of dust that collects just outsideof the door seal(s), and can get drawn into the passenger compartment as the door is opened. Dust intrusion in this scenario should be considered a normal characteristic of the vehicle due to the environment and/or dirt roads that the vehicle is being subjected to and no repairs should be attempted. Compare to a like unit in a similar environment.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#53 OFFLINE   hybridbear

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Posted 02 March 2015 - 10:14 AM

SSM 44961 - 2011-2015 Various Vehicles - Global Positioning Satellite Module (GPSM) - Inaccurate Location Or Offset Displayed After Seasonal Tire Change
Some 2011-2015 Vehicles with MFT or MLT and Navigation may display incorrect vehicle position after installing seasonal tires. These inaccuracies will correct/recalibrate over time if tires are within the recommended size. Use Owners Guideto verify proper size, load index, and speed rating. If the tires are not the correct specification for the vehicle, do not perform a repair attempt. If proper tires are installed and the concern persists refer to Work Shop Manual, Section 415-00 for diagnosis by DTC or symptom. Note: Removing GPSM power for 2 minutes will clear GPSM calibration and greatly reduce the time it takes for the system to correct/recalibrate. The system will typically recalibrate within 20 minutes of driving around 40 MPH with a clear view of the sky and a turn performed every few miles with the GPSM power restored.

  • GrySql likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#54 OFFLINE   GrySql

GrySql

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Posted 08 March 2015 - 09:14 PM

SSM 44977 - 2014 Fusion, 2014-2015 MKZ Built On Or Before 1/17/2015 - Active Park Assist Finishes Too Early
Some 2014 Fusion and 2014-2015 MKZ equipped with Active Park Assist may exhibita concern of the Active Park Assist system finishing or completing an active park assist event early without the vehicle becoming parallel with the curb. To correct the concern on Fusions, update the PSCM to the latest calibration using IDS version 94.03 or higher. For MKZ built on or before 1/17/2015, update the PSCMand the PAM to the latest calibration. If the MKZ is built on 12/2/2014 and through 1/17/2015, the latest PSCM software may already be installed, but the PAM should still be updated. Use causal part 3504 and applicable 12651D labor operations from section 10 of the SLTS manual.

  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#55 OFFLINE   hybridbear

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Posted 07 April 2015 - 02:04 PM

SSM 45008 - 2013-2015 Fusion Energi - DTC P0A81 And/Or P0A82 - Open Battery Cooling Fan Fuses F35 Or F36 - Intermittent Battery Draw - Built On Or Before 11/1/2014
Some 2013-2015 Fusion Energi vehicles built on or before 11/1/2014 may exhibit possible DTCs P0A81 or P0A82 stored in the BECM, open battery cooling fan fuses F35 or 36, or an intermittent 12 volt battery draw. This may be due to a short on the cooling fan circuits. To verify, remove the driver's side trunk liner and look for a shorted harness for the take-out to C4434 and C4435 on the HV batterycage bracket. The bracket attaches the HV battery cage to the body. Refer to the wiring diagram for the location of C4434 or C4435. Repair and relocate the harness as necessary using the applicable wiring repair labor operation from section 10 of the SLTS manual.

  • GrySql likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#56 OFFLINE   hybridbear

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Posted 07 April 2015 - 02:04 PM

SSM 45012 - 2013-2015 Fusion/MKZ, 2015 MKC, 2015 Mustang - Steering Column Controls Inoperative With Possible U0212 - Built On Or Before 3/20/2015
Some 2013-2015 Fusion/MKZs, 2015 MKCs, or 2015 Mustangs may exhibit the steering column controls such as turn signals, radio controls, and low speed wipers being intermittently inoperative with a possible U0212 in multiple modules. First, correct any HS2 CAN network issues that may be present if various other HS2 CAN U-codes are present. If no network issue is present and the vehicle is built on or before 3/20/2015, reprogram the SCCM to the latest calibration using IDS release 94.04 and higher. Remove and reinstall fuse F13 if the SCCM will not communicate in order to accept the calibration update. Replace the SCCM if communication with the module can't be restored. Use applicable 12651D labor ops and causal part 3F791 for reflash only.

  • GrySql likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#57 OFFLINE   hybridbear

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Posted 07 April 2015 - 02:05 PM

SSM 45041 - 2013-2015 Fusion S And SE - Inadvertant Or Unintended Heated Seat Operation
Some 2013-2015 Fusion S and SE model vehicles equipped with heated seats may experience inadvertent or unintended heated seat activation. The activation of theheated seats can occur due to the inherent sensitivity of the heated seat capacitive button on the instrument panel adjacent to the radio controls. A brush of the hand or finger 3 to 5 millimeters away from the switch can activate a capacitive switch without physically touching or pressing the button. No repairs should be performed for this condition.

  • GrySql and lesjoh like this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#58 OFFLINE   hybridbear

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Posted 13 April 2015 - 02:03 PM

SSM 45044 - 2013-2014 Various Vehicles - Instrument Cluster Lens Or Masks Available
For Various 2013-2014 Vehicles the Instrument Cluster lens, base part number 10887, or mask, base part number 10890, are now available should the Instrument Cluster plastic lens become discolored, scratched, blurred, cracked, or other cosmetic concerns that do not affect the operation of the Instrument Cluster. Refer to section 413-01 of the appropriate WSM for Instrument Cluster lens or mask removal and installation procedure. Refer to the Warranty and Policy Manual for appropriate coverage.

  • GrySql likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#59 OFFLINE   hybridbear

hybridbear

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Posted 29 April 2015 - 09:27 AM

SSM 45081 - 2013-2015 Fusion/MKZ, 2015 F-150, 2015 Mustang, and MKC-Reverse Park Aid Camera Active Gridlines Inoperative After Battery Disconnect Or Component Service
Some 2013-2015 Fusion/MKZ, 2015 F-150, 2015 Mustang, and MKC (Auto-Park only) equipped with a Reverse Park Aid Camera may have the Active Gridlines missing or inoperative after a battery disconnect, module disconnect, or module replacement that is associated with the Reverse Park Aid Camera system. Operation should return after the vehicle is driven straight on a flat/smooth road at 20 km/h (12 mph) or more with minimal steering input for 30 seconds. Abort this step at any time to maintain safe driving. Workshop Manual section 413-13 Pinpoint Test Y (Fusion), or Pinpoint Test D (Mustang, MKC, MKZ) have been updated with this information. If still inoperative, it may be necessary to disconnect the battery for 5 minutes with the driver’s door open, then drive the vehicle for 5 miles in normal city driving before performing the above procedure.

  • GrySql likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#60 OFFLINE   hybridbear

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  • My Hybrid's Year:2013

Posted 29 April 2015 - 09:28 AM

SSM 45080 - 2013 - 2015 Fusion, 2014 - 2015 Fiesta, MKC, MKZ, and 2015 Mustang, F150 Vehicles May Be Put Into Dynamometer Mode (Dyno Mode) Inadvertently
Customers may inadvertently enter Dyno Mode. This can occur with Key on, EngineOff and actuating certain controls such as shift to reverse, clutch, brake, and accelerator. This can result in temporarily displaying ABS lights, Traction lights, and Brake Service Messages with no related symptoms or Diagnostic Trouble Codes. Dyno Mode is exited when the vehicle is driven away with all messages turning off. Manual Transmission vehicles are more susceptible to this condition. Should this occur make no repair attempt. Return the vehicle with an explanation of the issue and assurance that the vehicle is performing to design intent.

  • GrySql likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png





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