Special Service Messages (SSM's)

[GrySql]

SSM 44454 - Lower End Engine Noise Diagnostic Aid

When diagnosing lower-end engine noise and a main or rod bearing concern is suspected, inspecting the oil filter element for bearing metal debris can help to quickly determine if the bearings have failed. For procedure information, refer to the Engine Lower End Noise Diagnostic Job Aid located under the Service Tips tab in PTS.

[GrySql]

SSM 44401 - Hybrid Energi - Oil Maintenance Mode

Some 2013-2014 C-MAX and Fusion Energi vehicles may display "oil Maintenance" on the message center, which should not be confused with the oil change monitor. When in this mode the gas engine will run continuously and electric-only operation is not available. This feature maintains oil quality by removing fuel and water from the oil that can accumulate when the vehicle is used primarily for shorttrips and thus not running the engine at normal operating temperature for adequate time. To complete and exit the oil maintenance cycle, the gas engine must beoperated continuously at adequate temperature to remove moisture. A drive of approximately 15 minutes is normally required, however additional drive time may be needed in very cold temperatures. Refer to the Owner Guide for additional details.

[GrySql]

SSM 44381 - 2011-2014 - Gasoline Vehicles - Updated PC/ED Diagnostics to Address P013A or P013C

Pin Point Test (PPT) DW in the Powertrain Control/Emission Diagnostic (PC/ED) manual has recently been updated to reflect improved exhaust leak detection. Some2011 - 2014 vehicles may exhibit a Malfunction Indicator Lamp illuminated with Diagnostic Trouble Code (DTC) P013A or P013C stored in the Powertrain Control Module (PCM). These DTC's are typically caused by very small exhaust leaks in close proximity to the Catalyst Monitor Sensors and/or further upstream. Leaks in the exhaust system will change the expected oxygen content readings to the PCM under certain conditions. Do not replace downstream Catalyst Monitor Sensors beforeperforming the updated PPT diagnostics.

[GrySql]

SSM 44340 - 2013-2014 ESCAPE, FUSION, And MKZ Vehicles - Orange Engine Coolant May Under Certain Conditions Appear Green

2013-2014 Escape, Fusion, and MKZ vehicles - orange engine coolant may under certain conditions appear green. The orange engine coolant's dye package has been modified slightly to improve leak check capability using black light. As a result of the dye change, the coolant can appear green under certain conditions such as low light and against a dark background (e.g., inside a radiator with black end tanks). However, the coolant is still the same coolant performance-wise. No service action is required due to this change nor should the cooling system be flushed.

[GrySql]

SSM 44328 - SOME VEHICLES COULD EXHIBIT MISFIRE CODES AFTER CERTAIN REPAIRS - MULTIPLE VEHICLE LINES

Some vehicles equipped with On Board Diagnostics (OBD) misfire monitor neutral profile learning capabilities may experience the MIL illuminating or flashing, accompanied by one or more engine misfire related codes(P030X). These faults can be a result of the crankshaft position sensor profile (MP_LRN) not being relearned after certain engine and transmission repairs have been performed. The MP_LRNdata is no longer cleared with a KAM reset or battery disconnect. Repairs that can require relearning of the MP_LRN data with IDS include: crank sensor, trigger wheel, engine timing, crank pulley and any time the engine or transmission (including DPS6) is removed for service. From the IDS toolbox select "powertrain", then "service functions", then Misfire Monitor Neutral Profile Correction" and follow the on screen prompts.

[GrySql]

SSM 44315 - 2013 Model Year Explorer, Taurus, MKS, Flex, MKT, Fusion, MKZ, and Police Interceptor Utility and Sedan Vehicles may exhibit a fuel odor or hesitation.

Some 2013 Model Year Explorer, Taurus, MKS, Flex, MKT, Fusion, MKZ, and Police Interceptor Utility and Sedan Vehicles may exhibit a fuel odor, slow fill, or hesitation/stumble while driving and may or may not have one or more of the following codes present P0454, P0455, p0456, p0457, p0451, p0459 after Field Service Action 13S04 has been completed. This may be due to the fuel vapor line not beingproperly connected (fully seated) to the underside of the Fuel Delivery Module (FDM) which may lead to the carbon canister becoming saturated with liquid fuel.If fuel is found in the carbon canister and FSA13s04 has been completed on the vehicle, please inspect the vapor line connection to the FDM in addition to the normal diagnostics called out in the appropriate workshop manual.

[GrySql]

SSM 44253 - 2013 C-MAX / 2013-2014 Fusion and MKZ Hybrid/Energi - Powertrain Clunk/Whine - Bonus Bolt In Engine Mount

Some 2013 C-MAX and 2013-2014 Fusion and MKZ Hybrid/Energi vehicles may exhibita tactile vibration or clunking/thumping noise when braking or when tipping in or out of the throttle, or a powertrain/transaxle whine primarily when braking. This may be caused by a foreign object such as a nut or bolt lodged in one of the powertrain mounts causing a ground out condition to the body - either the RH engine mount or the LH transmission mount. To access the LH engine transmission mount, remove the 7B012 Secondary On Board Diagnostic Module (SOBDMC) and the upper half of the mount in order to inspect for this foreign object and possible grounding condition.

[GrySql]

SSM 44224 - 2013 C-Max, Fusion and MKZ Hybrid Vehicles – Wrench Light Or MIL With Or Without DTC's P0A2A, P0A2B, P0A2C, P0A2D, P0A36, P0A37, P0A38 And P0A39

Some 2013 C-Max, Fusion and MKZ Hybrid vehicles may exhibit a Wrench Light Or Malfunction Indicator Light (MIL) with DTCs P0A2A, P0A2B, P0A2C, P0A2D, P0A36 P0A37, P0A38 and P0A39 stored. Follow normal PC/ED and Workshop Manual (WSM) diagnostics. If Pinpoint Test leads to transmission replacement, first check for possible open circuits internal to the transmission at C168C prior to replacement. Measure resistance between pin 16 and pin 17 for drive motor temperature sensor circuit and between pin 14 and pin 15 for generator temperature sensor circuit. Ifan open circuit is found, refer to WSM, Section 307-01 to remove transmission, remove transmission damper housing and reseat terminals in connector.

[GrySql]

SSM 44214 - 2013 Hybrid - CMax, Fusion, MKZ - Malfunction Indicator Light (MIL) On With Diagnostic Trouble Code (DTC) P1A0C And P1A0F - Start/Stall Diagnostics

Some 2013 Full Hybrid Electric Vehicles (CMax, Fusion, MKZ) may exhibit a concern of illuminating Red Triangle Warning lamp and empty High Voltage Battery bar with DTC P1A0C AND P1A0F in the SOBDMC module. When servicing a vehicle for thisconcern it is critical to be aware that the high voltage battery is used to crank the combustion engine for a maximum of 20 seconds at a time. Vehicles that shut down after trying to start the engine are No Start concerns, although they are commonly misdiagnosed as start, then stall events. If DTC P1A0F is set in the SOBDMC module, there are only about 10 cranking attempts left before the high voltage battery is completely discharged. Perform normal PC/ED diagnostics for a crank/no-start symptom before further attempting to start the vehicle.

[GrySql]

SSM 32308 - 2012-2013 C-Max/Focus/Fusion/MKZ Hybrid - Plug In Hybrid - Battery Electric Vehicles - A/C Compressor Noise - Low Refrigerant Charge

Some 2012-2013 C-Max/Focus/Fusion/MKZ Hybrid/Plug In Hybrid and Battery Electric vehicles may exhibit excessive noise from the electric A/C compressor. A/C compressor noise in these vehicles may occur due to an incorrect refrigerant level or restriction in the system. Prior to following normal diagnostics for A/C compressor noise, check for refrigerant leaks and line restrictions. Repair as required per Workshop Manual, Section 412-00 then evaluate the system for noise. Typically, no additional service will be required after performing these repairs.

[GrySql]

SSM 32305 - 2013 Fusion Energi - Wrench Light And DTC P071B

Some 2013 Fusion Energi vehicles may exhibit the wrench lamp illuminating with diagnostic trouble code (DTC) P071B in the Secondary On Board Diagnostic Module (SOBDM-C). Along with the normal potential causes that may be identified in pinpoint test TR of the Powertrain Control/Emissions Diagnosis manual, DTC P071B mayalso be set by pressing the EV-Mode button for more than 30 seconds. This has been found to occur by customers resting objects such as handbags, laptop bags orother similar objects on the center console which may inadvertently hold down the EV-Mode button for an extended period. Clear the DTC and discuss with the customer the possibility of this being the cause.

[GrySql]

SSM 32298 - 2013 C-MAX, Fusion/MKZ Hybrid/Energi - Possible Water Intrusion In Connectors

Some 2013 C-MAX, Fusion/MKZ Hybrid/Energi vehicles may exhibit various drivability or electrical concerns accompanied by one or more diagnostic trouble codes, with the most common being P26C3, P26CA, P26D0, P2800, P2802, U019F and U0284. On C-MAX inspect connectors C134, C140, C144, C1651, C1717 and C1812 for signs ofwater entry/corrosion and service as necessary. On Fusion/MKZ inspect connectors C146, C1651, C1812 and C2251 and service as necessary.

[GrySql]

SSM 32292 - 2013 Fusion/MKZ Rear 60/40 Seatback Stuck In Folded-Down Position

Some 2013 Fusion/MKZ vehicles may exhibit the 60 percent section of the 60/40 split rear seat backrest stuck in the folded down position. This condition may occur when the rear center safety belt is buckled over an empty seat, and the 60 percent seat backrest is folded down. To release the seatback, lift the 60 percent seatback slightly to gain access to the center seat belt buckle. Release the belt buckle latch and allow the safety belt to retract. Fold up the seat backrest and latch into position. Inspect seat belt for damages to webbing or stop button and verify proper function. If stop button is damaged, use service kit YR3Z-6365070-AA. Advise the customer to ensure the rear center safety belt is not buckled before folding the 60 percent seat backrest down.

[GrySql]

SSM 32272 - 2013 C-MAX, Fusion and MKZ Hybrid/Energi - False P0053/P0054 HEGO Heater Code

Some 2013 C-MAX, Fusion and MKZ Hybrid/Energi vehicles may set a Pending diagnostic trouble code P0053/P0054 as a result of performing a key-on engine-off (KOEO) self test. If P0053/P0054 is not set during the key-on engine-running (KOER) self test it can be ignored.

[GrySql]

SSM 12055 - 2009-2013 Multiple Vehicle Lines - Battery Light Flickers - Stays On - Low Charging

Some 2009-2013 Multiple vehicle lines may exhibit low charging system voltage, flickering battery indicator lamp, or battery indicator lamp on. This may be caused by engine vibration or improper probing of the 3 pin wiring harness connector at the generator. These conditions can cause a loose or spread terminal on theharness side of the connection. Service tip using the purple male flex probe from Rotunda Flex Probe Kit (NUD105-R025D), or a male terminal from box 3, drawer C-16 of the wire terminal repair kit. If there is no drag felt when pulling the flex probe/terminal from the harness connector terminal, the connector can be repaired with wiring pigtail kit WPT-118 (14S411), refer toWiring Diagram section 5 for wiring repair procedures.

[GrySql]

SSM 22553 - AUTO TRANS - MERCON LV FLUID COLOR

SOME 2008-2013 VEHICLES, EQUIPPED WITH AUTOMATIC TRANSMISSION FACTORY FILLEDWITH MERCON LV FLUID (PART # XT-10-QLV), MAY EXHIBIT DARK COLORED TRANS FLUIDTHAT MAY LOOK BURNT IN APPEARANCE. THIS IS A NORMAL CHARACTERISTIC OF THIS FLUIDAND WILL NOT AFFECT TRANSMISSION FUNCTION OR DURABILITY. THE MERCON LV FLUID ISA DEEP RED COLOR, COMPARED TO CONVENTIONAL MERCON V BRIGHT RED FLUID, AND THECOLOR NATURALLY DARKENS AT RELATIVELY LOW MILEAGE. IN SOME CASES, THE FLUID MAYAPPEAR TO HAVE A GREEN TINT DUE TO DYE USED TO CHECK FOR LEAKS AT THE ASSEMBLYPLANT. TRANS FLUID COLOR SHOULD NOT BE USED AS SOLE INDICATOR FOR TRANSMISSIONREPAIRS. REFER TO THE CORRECT VEHICLE AND MODEL YEAR WORKSHOP MANUAL AND/ORMAINTENANCE GUIDE FOR DIAGNOSTICS, REPAIRS, AND/OR SCHEDULED MAINTENANCE.

[GrySql]

SSM 11024 - 2013 C-MAX/Focus Electric and Fusion/MKZ Hybrid - Instrument ClusterFunctionality

The 2013 C-MAX, Focus Electric, and Fusion/MKZ Hybrid instrument clustersfeature a dual-screen LCD design that can be user-tailored with multiple levelsof customizable information. Along with the information available in theWorkshop manual and owner guide, dealership personnel can view instrumentcluster set-up/operation videos at FordTube on FMCDealer. Customers may viewthese same videos at www.owner.ford.com.

[hybridbear]

SSM 44829 - Various SYNC Equipped Vehicles – Apple iOS 8 and or iPhone 6 Functional Issues

Some customers with SYNC equipped vehicles may experience Bluetooth connectivity issues after upgrading to Apple iOS 8/8.01/8.02 or using an iPhone 6 with SYNC. This is not a SYNC hardware or software concern. Apple advised that release iOS 8.1 resolved Bluetooth connectivity issues. Please direct customers to update to Apple iOS 8.1 or later. If this doesn’t resolve customer connectivity concerns, direct customer to the following Apple support URL: http://support.apple.com/kb/ht6473.

[hybridbear]

SSM 44853 - 2013-2015 Fusion/MKZ, 2015 Mustang and MKC-Reverse Park Aid Camera Active Gridlines Inoperative After Battery Disconnect Or Component Service

Some 2013-2015 Fusion/MKZ, 2015 Mustang and MKC (Auto-Park only) equipped with a Reverse Park Aid Camera may have the Active Gridlines missing or inoperative after a battery disconnect, module disconnect, or module replacement that is associated with the Reverse Park Aid Camera system. Operation should return after the vehicle is driven straight on a flat/smooth road at 20 km/h (12 mph) or more with minimal steering input for 30 seconds. Abort this step at any time to maintain safe driving. Workshop Manual section 413-13 Pinpoint Test Y (Fusion), or Pinpoint Test D (Mustang, MKC, MKZ) have been updated with this information. If still inoperative, it may be necessary to disconnect the battery for 5 minutes withthe driver’s door open, then drive the vehicle for 5 miles in normal city driving before performing the above procedure.

Edited December 13, 2014 by hybridbear

[hybridbear]

SSM 44856 - Various 2011-2015 Vehicles - Cruise Control Speed Setting Display May Not MatchSpeedometer

Some 2013-2015 Fusion, Taurus, 2011-2015 Explorer, 2013-2014 Edge, Flex, 2013-2015 Lincoln MKS, MKX and 2013-2014 Lincoln MKT, vehicles may exhibit a cruise control speed that does not match the speedometer speed. The Instrument Panel Cluster (IPC) provides a tolerance which allows the speedometer gauge to display between 3% lower and 7% higher than the actual vehicle speed. This means that with an actual vehicle speed of 96 kmh (60 mph), the speedometer may indicate between93 kmh (58 mph) and 103 kmh (64 mph), which is normal. Refer to Workshop Manual(WSM), Section 413-01 Description and Operation, Instrument Panel Cluster (IPC). If you are outside of this tolerance range, refer to the WSM for normal diagnosis.

[hybridbear]

SSM 44863 - 2010-2015 Multiple Vehicles - Flutter/Turbulance Noise At Highway Speeds With Rear Windows Or Moon/Sun Roof Open

Some 2010-2015 Vehicles may exhibit a flutter/turbulence noise (helicopter noise) at highway speeds when rear door window(s) or sun/moon roof are open. This condition is a characteristic of the vehicle body design and is also a characteristic of competitive vehicles with a similar body style. This condition can be reduced by lowering either one, or both, of the front windows at least 2 inches. No service action is recommended for this condition.

[GrySql]

SSM 44909 - 2013 Fusion/MKZ - Turn Signals Cancel Too Quickly - SCCM Update Available

Some 2013 Fusion/MKZ vehicles may exhibit the turn signals cancelling too quickly before the turn is completed or mid-way through the turn. To correct the concern, update the calibration for the Steering Column Control Module (SCCM) using IDS release 93.05 or later. Be sure the IDS is connected to the internet to ensure the latest update is obtained. Use applicable 12651D labor operations from section 10 of the SLTS manual and causal part 3F791.

[GrySql]

SSM 44913 - 2013-2015 Fusion/MKZ - Bulkhead Or Underbody Fuel Line Rattle Or Knock - Fuel Line Clips Now Available

Some 2013-2015 Fusion and MKZs may exhibit a rattle or knock noise from the bulkhead or underbody area. The noise may change when placed in gear or when placedunder a load. Individual fuel line clips are now available if the noise can be isolated to a clip where it attaches to the body. The service clips will addressNVH concerns resulting from the clip being loose on the stud and banging or rattling against the body over bumps. The 2-line clip at the bulkhead, listed below, is typically the clip requiring service. Use DG9Z-9A317-F (4-line clip) or DG9Z-9A317-G (2-line clip) for non-Hybrid vehicles, and DG9Z-9A317-H (4-line clip) or DG9Z-9A317-J (2-line clip) for Hybrid vehicles. The clips won’t address high pressure pump noise or noise associated with the operation of the evap system.

[GrySql]

SSM 44918 - 2012-2015 Focus Electric, 2013-2015 C-MAX Energi, 2013-2015 Fusion Energi - EV Range Display Variance After Charging

The EV Range being displayed after fully charging a 2012-2015 Focus Electric, 2013-2015 C-MAX Energi or 2013-2015 Fusion Energi may vary after each charging event. A variation of EV range does not indicate a battery or charging concern. EV range is similar to the Distance To Empty indication on a gasoline vehicle and the EV range will vary with vehicle operating conditions. Conditions that impact EV driving range include: cooler outside temperature, terrain, driving style, city or highway driving, tire pressure, and use of accessories. Using the cabin heater and A/C, which are electric, will also decrease EV range. To temporarily remove the impact of driving/climate history, reset the Lifetime Summary or Driving History by using the Settings menu on the left side of the instrument cluster, under Display.

Edited June 29, 2015 by hybridbear

[GrySql]

SSM 44930 - 2013-2015 C-MAX PHEV AND FUSION PHEV - Battery Energy Control Module(BECM) DTC P0B13

Some 2013-2015 C-Max PHEV and Fusion PHEV vehicles may exhibit DTC P0B13 in theBattery Energy Control Module (BECM). If DTCs P0AC0, P0AC1, P0AC2 and/or P0AC3 are present in addition to P0B13, refer to WSM section 414-03A and select "Plug-In Hybrid Electric Vehicle (PHEV)" then follow normal diagnostic and repair procedures. If only DTC P0B13 is present, clear all DTCs and perform a full key cycle then road test the vehicle. If the DTC returns during a road test, follow normal diagnostics in WSM section 414-03A. If DTC P0B13 does not return during a road test no repairs should be performed. Engineering is currently investigating this concern. Advise the customer that they should allow at least 60 seconds afterturning the vehicle off and exiting the vehicle before connecting their high voltage charger to the vehicle.