I've been rear-ended 3 times and each time the other person's insurance has been very easy to work with.
Our experience from last week was dealing with The Hartford. The claims adjuster was very pleasant and helpful. I have never gotten a quote from them in the past for insurance but definitely will the next time our policy is up because of this good experience.
When the Prius was scraped by someone parallel parking we dealt with State Farm. They were also very easy to deal with.
When I was rear-ended in my Saab back in December 2010 the girl who hit me had Progressive. They were very quick to help me out. I was hit on a Saturday and time was short since I was leaving to go out of town the following Thursday on a road trip in my car. I brought my car to a body shop Monday morning and Progressive got their adjuster out to the body shop Monday afternoon. The body shop finished my car on Wednesday and I was able to take it on the trip. Progressive had said that they would cover the rental car for my road trip if they couldn't get my car repaired in time, but they rushed their inspector out to the body shop within a few hours of my first contact with them so that they could save the expense of paying for my rental car for an extra 11 days.
My first time being rear-ended we dealt with Farmers. They also were easy to work with, but my memory of this incident is a bit fuzzy because it happened in 2005.
Something I just realized now when thinking back about this. All four incidents happened on Saturdays. I wonder what the statistics are for car accidents by day of the week.
My whole life my parents have had their car insurance with West Bend Mutual. When they had two recent claims they found West Bend to be easy to work with and their rates didn't go up even though they had three claims in a span of two years. None of the claims were "at-fault" accidents, twice their cars were hit while parked on the street and once my dad was hit by a lady who ran a stop sign. One claim was small, only about $1000 paid by insurance but the other two each were over $12,000 paid by insurance each time.
I've had Geico for the last 3+ years and while I haven't had any claims other than glass repair, I have found their customer service to be excellent when I've called with questions.
Thanks for so much for all that information about insurances. I recently renewed mine, so I'll have to wait, but I will definitely consider your options.