Recently my 2014 Fusion Energi (with about 5,000 miles) has developed a noticeable “clunk” when accelerating from low speeds, and will “clunk” again when the brake is operated. This can be repeated over and over again, obviously something is loose or some kind of interference is occurring that causes a clunk that can be heard and felt as the drivetrain is loaded and unloaded using throttle and brake.
I took it in to the dealer yesterday, and they initially reported that it was “normal” and that the “electric brake makes all kinds of unusual noises”. I persisted that the issue was new, that my C-Max Energi with 15K miles did not have this problem and that if this were “normal” then Ford would not be selling any of these cars. I insisted that they take another look at it, and a few hours later the SM called me back to say that they “replicated the problem” and that there is a TSB for it related to some foreign object in the motor mounts. I googled it and came up with this:
· NHTSA Reference#10054343
· TSB Reference#ASI-44195
Description: FORD: POWERTRAIN/TRANSAXLE WHINE, THUMPING OR CLUNKING OR TIPPING IN OR OUT OF THROTTLE OR A TACTILE VIBRATION, WHENEVER BRAKING IS DUE TO FOREIGN OBJECT LODGED IN POWERTRAIN MOUNTS. MODEL 2013 C-MAX, 2013-2014 FUSION, MKZ.
Due to backlog of work, the dealer will not be able to look at for about a week.
In the meantime, I would really like to see what this TSB says. Does anybody have the ability to obtain this TSB without cost? I can get it through a service but there is a fee.
Anybody else experience this?