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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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- - - - -

FordService Rep USA


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84 replies to this topic

#1 OFFLINE   FordService

FordService

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 410 posts
  • Region:Decline
  • Location:Dearborn, Michigan
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 23 July 2014 - 09:38 AM

Hi, everyone!
 
I'm Crystal, your brand new FordService rep here on the forum. I'll be taking the place of Ashley, helping you guys with the same questions and concerns she's assisted with in the past. I've been on Ford's Social Media team for two years now; if you've been on some of the other Ford vehicle forums, you may have seen me around. :)  
 
Please feel free to reach out and say hello as I get myself acquainted with this forum and the people on it. I look forward to getting to know all of you and helping out however I can!
 
Crystal








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#2 OFFLINE   corncobs

corncobs

    Fusion Hybrid Fanatic

  • Fusion Hybrid Member
  • 2,836 posts
  • Region:U.S. Great Lakes
  • Location:Chicago NW Burbs
  • Current Vehicle:2013 FFH
  • My Hybrid's Year:2013

Posted 23 July 2014 - 10:37 AM

Hello and welcome :)
2013 Ford Fusion Hybrid SE - Lady in Red
Ruby Red / 505A, Tech Pkg, Rear Sensing System, 18" Luxury Wheels
 
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#3 OFFLINE   Sleddog

Sleddog

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 421 posts
  • Region:U.S. Southern Atlantic
  • Location:Florida
  • Current Vehicle:2013 Fusion Hybrid in Ice Storm. 2009 Focus, 2006 F150, 2001 Focus (retired with 361,318 miles), 1994 F150 Flarside

Posted 23 July 2014 - 11:17 AM

Oh no! Ashley is gone. Oh well. Hi Crystal. I hope Ashley did not give the wrong idea about us.

#4 OFFLINE   hybridbear

hybridbear

    Fusion Hybrid Fanatic

  • Moderator
  • PipPipPipPipPip
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  • Region:U.S. Northern Plains
  • Location:Minneapolis, MN
  • Current Vehicle:2013 Focus Electric, 2013 Fusion Energi Titanium
  • My Hybrid's Year:2013

Posted 23 July 2014 - 12:35 PM

What happened to Ashley?


Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

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Previous Vehicles

2013 Ford Fusion Hybrid SE x2

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#5 OFFLINE   hytibill

hytibill

    New Member

  • Fusion Hybrid Member
  • 46 posts
  • Region:U.S. Northeast
  • Location:New York
  • Current Vehicle:2013 Ford Fusion Hybrid Titanium

Posted 23 July 2014 - 03:12 PM

Hi! Welcome!



#6 OFFLINE   SteveB_TX

SteveB_TX

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 933 posts
  • Region:U.S. Southern Plains
  • Location:North Texas
  • Current Vehicle:Our stable: 2013 Lincoln MKZ Hybrid, 2013 Ford Fusion Hybrid SE, 2013 Ford F-150 XLT Ecoboost Super Crew
  • My Hybrid's Year:2013

Posted 23 July 2014 - 05:37 PM

Howdy Crystal and welcome to this rowdy bunch of hybrid owners! :)

White Platinum Metallic Tri-Coat

Light Dune Leather interior

All of the bells and whistles (without that silly panoramic roof).

 

 

 

 

 


#7 OFFLINE   Sleddog

Sleddog

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 421 posts
  • Region:U.S. Southern Atlantic
  • Location:Florida
  • Current Vehicle:2013 Fusion Hybrid in Ice Storm. 2009 Focus, 2006 F150, 2001 Focus (retired with 361,318 miles), 1994 F150 Flarside

Posted 23 July 2014 - 05:44 PM

Looks like we scared her off already,

#8 OFFLINE   Ram

Ram

    Fusion Hybrid Member

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  • Location:Virginia
  • Current Vehicle:2014 FFH
  • My Hybrid's Year:2014

Posted 23 July 2014 - 06:17 PM

Hello, and Welcome to the Forum.


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#9 OFFLINE   acdii

acdii

    Fusion Hybrid Legal Resident

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  • 8,174 posts
  • Region:U.S. Great Lakes
  • Location:Harvard
  • Current Vehicle:2013 HyTi, 2013 Flex EbTi
  • My Hybrid's Year:2013

Posted 23 July 2014 - 06:51 PM

See, you guys hounded her so much y'all Skeered her away!

 

Welcome Crystal, yep chatted with you on that other forum.


Drive Smarter, Not Faster

Posted Image
https://www.facebook.../12595DesertRat

#10 OFFLINE   FordService

FordService

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
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  • Region:Decline
  • Location:Dearborn, Michigan
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 24 July 2014 - 09:34 AM

Thanks for the warm welcome, gang! I definitely feel like you rolled out the red (green?) carpet for me. :)

 

 

What happened to Ashley?

 

Ashley has moved on to a new opportunity, but I'm still in touch - I'll definitely let her know that you guys already miss her.  :)

 

Crystal


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#11 OFFLINE   ceilidhdog

ceilidhdog

    Fusion Hybrid Member

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  • Region:U.S. Mountain
  • Location:Colorado
  • Current Vehicle:2013 Fusion Hybrid, 2010 Escape Hybrid
  • My Hybrid's Year:2013

Posted 24 July 2014 - 05:45 PM

Don't believe a thing Ashley said about us.  And welcome!


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#12 OFFLINE   GrySql

GrySql

    Fusion Hybrid Fanatic

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  • Location:So Cal
  • Current Vehicle:Yes
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Posted 24 July 2014 - 10:40 PM

Thanks for the warm welcome, gang!
Crystal

Welcome, and you got that right, we're more of a 'gang' than a forum sometimes. ;)
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#13 OFFLINE   FordService

FordService

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 410 posts
  • Region:Decline
  • Location:Dearborn, Michigan
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 25 July 2014 - 08:45 AM

Don't believe a thing Ashley said about us.  And welcome!

 

LOL! She said nothing but great things, ceilidhdog; I can already tell we're gonna get along just fine.  ;)

 

Welcome, and you got that right, we're more of a 'gang' than a forum sometimes. ;)

 

Does this mean we all get matching leather jackets, Gry Sql? Maybe a secret handshake? :idea:

 

Crystal



#14 OFFLINE   Silver Bullet

Silver Bullet

    New Member

  • Fusion Hybrid Member
  • 37 posts
  • Region:U.S. Pacific Coast
  • Location:Siskiyou County, far northern California
  • Current Vehicle:Fusion SE Hybrid
  • My Hybrid's Year:2014

Posted 25 July 2014 - 12:05 PM

Welcome aboard, Crystal!

I've got one for you to start on. Many of us with '13-'14 FFH's would like to enable our DRLs, especially since we see that the '15's have them. Can you do anything for us?
file:///C:/Users/Terry/Pictures/2014%2001%2012/20140112_113529.jpg

#15 OFFLINE   FordService

FordService

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 410 posts
  • Region:Decline
  • Location:Dearborn, Michigan
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 25 July 2014 - 12:25 PM

Welcome aboard, Crystal!

I've got one for you to start on. Many of us with '13-'14 FFH's would like to enable our DRLs, especially since we see that the '15's have them. Can you do anything for us?

 

Thanks for the welcome, Silver Bullet! There's not much I can do about DRLs other than suggest contacting area dealerships to see if they'll enable them for you. I know this is a hot button issue, though, so I'd be happy to document your feedback in our system for the appropriate folks to review. To get the ball rolling, PM me your full name, best daytime phone number, VIN, and the specifics you'd like me to include. 

 

Crystal



#16 OFFLINE   tr7driver

tr7driver

    Fusion Hybrid Enthusiast

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  • Location:Illinois
  • Current Vehicle:Fusion Ti Hybrid, C-Max Energi, Mustang GT convertible, Triumph TR7 convertible, Toyota Highlander
  • My Hybrid's Year:2014

Posted 28 July 2014 - 08:13 AM

How about a software update of the dash displays to add the 2015 features?



#17 OFFLINE   FordService

FordService

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 410 posts
  • Region:Decline
  • Location:Dearborn, Michigan
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 28 July 2014 - 12:23 PM

How about a software update of the dash displays to add the 2015 features?

 

HI tr7driver,

 

I don't have any pull when it comes to what our engineering folks decide to roll out, but I can get your feedback documented in our system if you'd like. Just PM me your full name, best daytime phone number, and any specifics you'd like me to include; I'll do the rest. :)

 

Crystal



#18 OFFLINE   MaineFusion

MaineFusion

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 433 posts
  • Region:U.S. Northeast
  • Location:Saco Maine
  • Current Vehicle:2013 Ford Fusion Hybrid

Posted 12 September 2014 - 04:42 PM

Hi Crystal,

 

The gang here says I should reach out to you.  My 2013 FFH is in the shop for an indeterminate time frame due to a dead restraint control module.  The dealer says they've seen a rash of these thing failing on Fusions and other Ford models.  They also say it has been taking them up to a month or longer to get replacement RCMs.  They have given me a loaner; however, my commute is 100 miles round trip three days per week.  Going from getting 50+ mpg in my most comfortable 2013 FFH to getting 29mpg in a loaner is going to be a pretty significant bummer if I'm out of my car for a month.  Not to mention how much more comfortable my FFH is plus all the driver assist technologies make the commute so much less tiring.

 

Is there any way to help get help my dealer get the necessary part(s) in a more timely manner?

 

I've only had the loaner for two days now and I so miss my own car.  Being without it for weeks or longer is not a happy thought.

 

My thread on this issue is at: http://fordfusionhyb...control-module/


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#19 OFFLINE   hybridbear

hybridbear

    Fusion Hybrid Fanatic

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  • Region:U.S. Northern Plains
  • Location:Minneapolis, MN
  • Current Vehicle:2013 Focus Electric, 2013 Fusion Energi Titanium
  • My Hybrid's Year:2013

Posted 12 September 2014 - 04:49 PM

Hi Crystal,

 

The gang here says I should reach out to you.  My 2013 FFH is in the shop for an indeterminate time frame due to a dead restraint control module.  The dealer says they've seen a rash of these thing failing on Fusions and other Ford models.  They also say it has been taking them up to a month or longer to get replacement RCMs.  They have given me a loaner; however, my commute is 100 miles round trip three days per week.  Going from getting 50+ mpg in my most comfortable 2013 FFH to getting 29mpg in a loaner is going to be a pretty significant bummer if I'm out of my car for a month.  Not to mention how much more comfortable my FFH is plus all the driver assist technologies make the commute so much less tiring.

 

Is there any way to help get help my dealer get the necessary part(s) in a more timely manner?

 

I've only had the loaner for two days now and I so miss my own car.  Being without it for weeks or longer is not a happy thought.

 

My thread on this issue is at: http://fordfusionhyb...control-module/

Try sending her a PM. Usually she needs your VIN, mileage, complete contact info, dealer name and daytime phone number. If you send her a PM with all those issues I'd expect that you'd heard from your regional CSM on Monday.


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Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#20 OFFLINE   MaineFusion

MaineFusion

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 433 posts
  • Region:U.S. Northeast
  • Location:Saco Maine
  • Current Vehicle:2013 Ford Fusion Hybrid

Posted 12 September 2014 - 09:41 PM

I did send her a PM, with same message, plus my dealer name (with city and state) along with my VIN and real name. I didn't think of mileage.

 

@Crystal,

 

My mileage is right around 30,050mi +/-50.

My dealer's contact info:

857 Portland Road Saco, ME 04072

(855) 347-9584


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