Best Answer Joe Sofia Sr. , 15 July 2014 - 02:03 PM
After 14.5 days of my car being out of service undergoing troubleshooting, part ordering, field engineering and trim damage repair, my "baby" was returned to me yesterday afternoon.
The active white active guidelines now appear when in reverse.
The problem with the absence of these guidelines was identified in the wiring itself with no issues with the either the back-up camera or body control module.
I will say Ford did step up with Kim's assistance (thank you Kim!) in ensuring the problem was resolved and my particular issue being given some priority attention by Ford Motor Company..
Customer Service has also stepped up with a gracious offer in the form of some goodwill consideration for my ordeal.
I do have one residual question I'd like to poll you all on. I could of sworn that when the car was placed in reverse and the camera activated, the radio muted or at least the volume was "dimmed" so you could hear the warning sounds of the camera and or minimize any distraction. Mine as repaired doesn't do that now. When I picked up the vehicle, I mentioned it to the service advisor and we went and tested a brand new car. That car also didn't mute the sound.
Do your cars fo this? I ask as I remember mine doing so and I have a close friend that has a 2013 and his does. Dazed and confused....please enlighten me folks!
Thanks!Go to the full post